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Lexus of Pleasanton

Pleasanton, CA

4.9
1,080 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,080 reviews

September 07, 2023

I’ve been a loyal customer for over 18 years. Lexus vehicles are my favorite brand. Very reliable and good quality vehicles. I’ve always enjoyed driving different types and models of Lexus cars. More

by Candace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Sep 14, 2023 -

Lexus of Pleasanton responded

Hi Candace, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing Drew and our Service team to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership over the years. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 05, 2023

Forrest Yee who wrote me up initially did a fantastic job of going everything that the vehicle needed to keep my 2019 in tip top shape! She just crossed over 100k miles, and still drives perfectly! Nick Wils More

by Kerri.Chicas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Nick Wilson, Maria Vieira, Drew Hopkins, Forrest Yee, Gary Chan
Sep 09, 2023 -

Lexus of Pleasanton responded

Thank you Kerri for allowing us to provide care for your Lexus and for sharing of your experience with teammates Forrest Yee, Jason Vaughan, Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Nick Wilson, Maria Vieira, Drew Hopkins, Gary Chan. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 03, 2023

It was my first visit to this dealership. My appointment was for 3:00. I waited until 3:50 Before anyone came. I was greeted by sales consultant Jason Portillo. He was kind,professional and More

by robert.garcia102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Sep 09, 2023 -

Lexus of Pleasanton responded

Thank you robert for sharing of your experience with our service department. We appreciate allowing us to earn your business and to keep your Lexus GS performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Sep 09, 2023 -

robert.garcia102 responded

Thanks again Lexus of Pleasanton. Looking forward to doing business in the future.

September 02, 2023

Great experience with dealership and Russell Berkowitz as the salesman. He was very helpful, as well as really appreciate his follow up with a small issue we had. He was on top of it and made it right quickl More

by KR
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz --5 stars
Sep 09, 2023 -

Lexus of Pleasanton responded

Thank you KR for sharing of your experience our dealership and with our teammate Russell. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 02, 2023

Easy and very efficient. Comfortable waiting area. I was kept informed of the progress and the video was a plus. More

by mkpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Sep 09, 2023 -

Lexus of Pleasanton responded

Thank you mkpierce for allowing us to earn your business and for sharing of your experience with our teammate Jim and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 01, 2023

Very clean which makes for a good atmosphere. Staff are very friendly and very helpful. More

by stewardess707274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Sep 09, 2023 -

Lexus of Pleasanton responded

Thank you for sharing your experience with Drew and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 31, 2023

The whole experience was outstanding, our salesperson was awesome, and we our so happy we were able to get a new lexus! Thank you! More

by aa.pringle78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Lam
Sep 04, 2023 -

Lexus of Pleasanton responded

Thank you for sharing of your experience with our teammate Gavin and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 30, 2023

I had a really good experience when I bough my Lexus here and Gavin was really transparent during the entire purchase journey. We went there again for the service and it was equally a good experience. My Lex More

by Umesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette,Linh, Jeremey Halden, Gavin Lam
Sep 03, 2023 -

Lexus of Pleasanton responded

Thank you Umesh for taking a moment to share your experience with our teammates Gavin, Jeremy, Jeanette and Linh during your visits with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 28, 2023

Clean facility and service is all one can ask for. They make bringing your car in for service a pleasant experience as you get an opportunity to see newest models. More

by Millinator II
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter
Sep 03, 2023 -

Lexus of Pleasanton responded

Thank you Millinator for allowing our teammate John and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

August 25, 2023

Excellent service from everyone we dealt with. Rick Rose, from who we have purchased cars in the past and Jonathan Campo who filled in when Rich was out and all the others who worked with us did More

by alans20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Campo - 5 stars, Rick Rose, Jeremey Halden
Aug 30, 2023 -

Lexus of Pleasanton responded

Thank you alans20for taking a moment to share your experience with our teammates Rick, Jeremy and Jonathan during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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