Lexus of Pleasanton

Employees only call customers in one of the waiting areas .. I waited 2 hours for a technician to go get me I. The waiting area .I was waiting on side of the waiting room because the other one was fu areas .. I waited 2 hours for a technician to go get me I. The waiting area .I was waiting on side of the waiting room because the other one was full they never called my name in the other side …like they said they did They need to be aware that there’s more than one waiting area and that people has to use the restrooms More

Sales and funancing was very good and professional. The bad part was the vehicle was not prepped very well. Had siome type of white dots mostly on top side. Sales person sent car back for more cleaning The bad part was the vehicle was not prepped very well. Had siome type of white dots mostly on top side. Sales person sent car back for more cleaning but still had some spots. Took delivery and spent over two hours with the clay bar on hood, roof., rear decklid to clean. Looked like latex paint overspray from somewhere. That was the negative part of the experience. More

Excellent customer service. Good atmosphere. Friendly staff. A place that I would buy my next car. Good atmosphere. Friendly staff. A place that I would buy my next car. More

Jason Portillo and his group do a superb job of taking care of my Lexus NX & me. That’s why I will continue to purchases a Lexus from this dealership. Former Audi lover has been converted!! Thank you! care of my Lexus NX & me. That’s why I will continue to purchases a Lexus from this dealership. Former Audi lover has been converted!! Thank you! More

Great buying experience with help from Victor Maldonado. He explained the process and answered all my questions throughout the purchasing process. He also has called with wonderful follow up to make sure ev He explained the process and answered all my questions throughout the purchasing process. He also has called with wonderful follow up to make sure everything with the car is perfect. More

Service was excellent. Diagnosed problem and prompt repair. Service advisor did outstanding job explaining what needed to be done. Diagnosed problem and prompt repair. Service advisor did outstanding job explaining what needed to be done. More

We have leased 3 year SUP turned it if after 2 years for the last 16 years. Zabi is a great sales/leasing person and service is fantastic. the last 16 years. Zabi is a great sales/leasing person and service is fantastic. More

Mr. Fell was very courteous and professional and I would refer him to friends and family refer him to friends and family More

Professional and friendly staff. Appreciative of my time and attentive to details. I wanted specific car and got it. Appreciative of my time and attentive to details. I wanted specific car and got it. More

Leo is outstanding in making customers feel valued at Lexus of Pleasanton He takes tine to explain things. Lexus of Pleasanton He takes tine to explain things. More