Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,056 Reviews
Call Dealership (877) 554-5927
View Awards

4345 Rosewood Dr

Pleasanton, CA

94588

Directions

By Type

Showing 1,056 reviews

April 13, 2023

We are pleased for the service at your dealership, we have Jason Portillo our service advisor help us process our car service More

by leosantiago
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri, Jason Portillo, Joe Minster
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you leosantiago for sharing of your recent experience with teammates Jason, Zabi and Joe during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 13, 2023

Awesome dealership! Great customer care from sales through service after 3 years of owning my car, still amazing! More

by Laurinskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Laurinskim for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 11, 2023

Drew, our service manager was organized, friendly, and helpful. We had a major servicing done and everything went smoothly. More

by Par71246
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Par71246 for allowing our teammate Drew and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

April 10, 2023

Have been a customer for 20 yrs, I’m having to make a follow-up service visit because 1 of items was not fixed. Requires me to take more time from work - frustrating to pay with my time AND pay with my m More

by savoy_foppish_0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Portillo
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Hi savoy_foppish_0c, Thank you for your review and we apologize for the experience you had. We would like to have our Service Manager James Burke along with Lexus Customer Service Team assist you further to help resolve the issue. James' direct line is 925-251-7015. We look forward to helping you further. Your Team at Lexus of Pleasanton

April 08, 2023

Excellent from start to finish! ! Extremely smooth and organized. It was my first time bringing my car in, and I was very happy with the way Ray explained everything. He told me w More

by Lucinda Luengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Lin
Report | Print
Apr 12, 2023 -

Lexus of Pleasanton responded

Thank you Lucinda for sharing your recent experience with our teammate Ray during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2023

The best service ever i had a great time. .it was fun everybody was so friendly.. I made some new friend's. i have to drive from modesto and it take an hour. I will be making runs to see you g More

by Tom Schultz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden, DJ San Jaun, Gary Chan, Tom Ditzig, Austin Johnson, Bill Rodger, Jim Burke, Chris King
Report | Print
Apr 12, 2023 -

Lexus of Pleasanton responded

Thank you Tom for sharing of your experience with our teammates Jonathan, Tom, Austin, Jeremy, DJ, Gary, Bill, Jim and Chris and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2023

Every member of the team was professional and extremely knowledgeable and kind. The purchase was easy, although long (4 hours). I got the car I wanted at an extremely fair price. There was absolutely no pr More

by Patricia S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Loenzo
Report | Print
Apr 12, 2023 -

Lexus of Pleasanton responded

Thank you Patricia for sharing of your experience our dealership and with our teammate Michael. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 06, 2023

Pleasant, honor, care and take time to explain and answer questions as need to know by customer More

by quybui
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorge
Report | Print
Apr 09, 2023 -

Lexus of Pleasanton responded

Thank you quybui for sharing of your experience with our teammate Shane and the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 06, 2023

Jason Portillo is my go to guy ALWAYS! I schedule my service visits around his schedule as I know that he is dependable, knowledgeable, accommodating and pleasant to deal with. Barbara R More

by castleleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 09, 2023 -

Lexus of Pleasanton responded

Thank you Barbara for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 04, 2023

Shane Sorge was fantastic salesperson and he helped us a lot. Syed in the finance dept also was great. More

by Maq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorge, Syed the finance guy.
Report | Print
Apr 07, 2023 -

Lexus of Pleasanton responded

Thank you Maq for sharing of your experience with our teammates Shane and Syed and dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

1
...
68
69
70
...
106