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Lexus of Pleasanton

Pleasanton, CA

4.9
1,070 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,070 reviews

April 08, 2023

Every member of the team was professional and extremely knowledgeable and kind. The purchase was easy, although long (4 hours). I got the car I wanted at an extremely fair price. There was absolutely no pr More

by Patricia S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Loenzo
Apr 12, 2023 -

Lexus of Pleasanton responded

Thank you Patricia for sharing of your experience our dealership and with our teammate Michael. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 06, 2023

Pleasant, honor, care and take time to explain and answer questions as need to know by customer More

by quybui
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorge
Apr 09, 2023 -

Lexus of Pleasanton responded

Thank you quybui for sharing of your experience with our teammate Shane and the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 06, 2023

Jason Portillo is my go to guy ALWAYS! I schedule my service visits around his schedule as I know that he is dependable, knowledgeable, accommodating and pleasant to deal with. Barbara R More

by castleleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Apr 09, 2023 -

Lexus of Pleasanton responded

Thank you Barbara for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 04, 2023

Excellent service; communications and service updates. The video updates we consider, invaluable. This update technique should be maintained. More

by 2023_RX_350_Service_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Apr 07, 2023 -

Lexus of Pleasanton responded

Thank you choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Jason on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

April 04, 2023

Great service always provided. Jason Portillo is a pleasure to work with. He has been my advisor for three of my Lexus cars. More

by Jtomlinson210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Apr 07, 2023 -

Lexus of Pleasanton responded

Thank you Jtomlinson210 for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

April 04, 2023

Shane Sorge was fantastic salesperson and he helped us a lot. Syed in the finance dept also was great. More

by Maq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorge, Syed the finance guy.
Apr 07, 2023 -

Lexus of Pleasanton responded

Thank you Maq for sharing of your experience with our teammates Shane and Syed and dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 31, 2023

Jason Portillo couldn’t be nicer! He is knowledgeable about the Lexus products and so down to earth and friendly. My usual wonderful experience here. More

by lyngoldflam
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Apr 03, 2023 -

Lexus of Pleasanton responded

Thank you lyngoldflam for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jason. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

March 30, 2023

Very Happy with service. Joseph Li was very responsive in all my questions and concerns More

by lee
Recommend Dealer
Yes
Employees Worked With
Joseph Li, 5 star
Apr 03, 2023 -

Lexus of Pleasanton responded

Thank you lee for allowing us to earn your business and for sharing of your experience with our teammate Joseph and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

March 29, 2023

Sincerely most helpful experience to find my dream car at a fair price. Bent over backwards in offering all support and applied warranty discounts. Best and offer superior service. Thanks More

by Sdm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Puru Singh , Greg Choy, Joe Minster
Mar 31, 2023 -

Lexus of Pleasanton responded

Thank you Sdm for sharing of your experience with our teammates Greg, Joe and Puru while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 29, 2023

I've had satisfactory experiences over all on 03/28/23. Especially the services rep Nick was outstanding in his way of handling conflicting situation. Although their Suttle driver Larry was not fit for the More

by suzyam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Apr 03, 2023 -

Lexus of Pleasanton responded

Thank you suzyam for allowing our teammate Nick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

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