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Lexus of Pleasanton

Pleasanton, CA

4.9
1,063 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,063 reviews

March 05, 2023

Efficient for my scheduled maintenance, washed my car all within the two hours they said it would take More

by MVV
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Mar 08, 2023 -

Lexus of Pleasanton responded

Thank you MVV for allowing our dealership to earn your business and for sharing of your experience with teammate Drew. We are committed to your safety and keeping your Lexus running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

March 04, 2023

We just purchased a 2023 NX350h. This is our fourth Lexus purchase from Lexus of Pleasanton. The transaction was seamless. We have never been pressured to buy options or insurance. T More

by artmiller2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Lam , Greg Choy
Mar 08, 2023 -

Lexus of Pleasanton responded

Congratulations artmiller2 on your 2023 NX350h and thank you for sharing of your experience with teammatess Greg and Gavin at our dealership. We are committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your NX hybrid! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 02, 2023

Very nice facility. The service man Drew was very helpful. Car done on time. I always have mr service done here. More

by Dow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter, Drew Hopkins
Mar 06, 2023 -

Lexus of Pleasanton responded

Thank you Dow for sharing of your recent experience with teammates Drew and John during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 02, 2023

Very pleasant experienced. Service advisor knows his job. The service was excellent. Gary knows his business. Your company is lucky to employ him. More

by manuelc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Mar 06, 2023 -

Lexus of Pleasanton responded

Thank you manuelc for sharing your experience with our teammate Gary and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 01, 2023

Lexus of Pleasanton is where you want to get your new Lexus! Steve Cacela took great care of me and helped me seek our a specific vehicle color and interior with many options of my liking. He was so help More

by tek13187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hash , Steve Cacela
Mar 06, 2023 -

Lexus of Pleasanton responded

Thank you tek13187 for sharing of your experience with our teammates Steve and Hash and our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 01, 2023

Great service department, especially Manny Solano, who has been my service advisor for the past 10 years. Manny is very thorough, helpful, and friendly! More

by janicebagaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Solano
Mar 06, 2023 -

Lexus of Pleasanton responded

Thank you janicebagaw for allowing us to earn your business and for sharing of your experience with our teammate Manny and our service department. Keeping your Lexus safe and running in top shape for the past 10 years is our highest priority. And hopefully it will be for the next 10 years as well! Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

March 01, 2023

I purchased my Lexus at this dealership in 2021. This is the only place we take the car for service. Very comprehensive and professional servicing. We really appreciate the video of the car inspe More

by Cathleen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Mar 06, 2023 -

Lexus of Pleasanton responded

Thank you Cathleen55 for sharing of your experience with Nick and our dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 27, 2023

Dealing with Lexus of Pleasanton was indeed a pleasant experience. No haggling as they listed the true price online at MSRP with a couple of add-ons that were acceptable to me. The salesman, Leo, was More

by Myshcan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leo Knowles
Mar 02, 2023 -

Lexus of Pleasanton responded

Thank you Myshcanfor sharing of your experience with our teammate Leo and dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 27, 2023

Lexus of Pleasanton is fantastic! I used to take my car to Lexus of Concord until it was damaged on the lot, which they fixed without telling me until after. During that process they More

by dlrodgers2
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Mar 02, 2023 -

Lexus of Pleasanton responded

Thank you dlrodgers2 for allowing our dealership to earn your business and for sharing of your experience with teammate Jason. We are committed to your safety and keeping your Lexus running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

February 24, 2023

This dealer is great in every facet especially the service part. They have A great service advisor Jeanette gives professional service taking care of my car which logs 180K, and still going strong wit More

by Kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Mar 01, 2023 -

Lexus of Pleasanton responded

Thank you Kev for sharing your recent experience with our teammate Jeanette during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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