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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,056 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,056 reviews

December 07, 2022

Friendly staff, great area to wait and timeline for maintenance service was correct. Close to stores if you want to walk while waiting. More

by K Sakamoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Gary Chan
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Dec 10, 2022 -

Lexus of Pleasanton responded

Thank you K Sakamoto for sharing your recent experience with our teammates Nick and Gary during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 05, 2022

As usual Gary Chan was great to work with. He is friendly, very helpful and responsive. More

by clivechu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Dec 06, 2022 -

Lexus of Pleasanton responded

Thank you clivechu for sharing your recent experience with our teammate Gary during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 01, 2022

Great and knowledgeable sales rep and finance manager, nice place to shop for a Lexus More

by Rodmira03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri
Report | Print
Dec 03, 2022 -

Lexus of Pleasanton responded

Thank you Rodmira03 for sharing of your experience with our teammate Zabi while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 28, 2022

Nick is the best service advisor I ever work with. He is always willing to explain everything, and he is Outstanding. More

by ard0330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Report | Print
Nov 30, 2022 -

Lexus of Pleasanton responded

Thank you ard0330 for sharing your recent experience with our teammate Nick during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 28, 2022

I have been a loyal customer here in Pleasanton for over 5 years since owning my first Lexus. I'm confident that my car is in top mechanical shape by in no small part of the quality of work that I receive f More

by pjay911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit, Michael Sullivan, Forrest Yee
Report | Print
Nov 30, 2022 -

Lexus of Pleasanton responded

Thank you Sambrajya for sharing your experience with our teammate Jeanette, Michael and Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 24, 2022

Outstanding attention to detail. Listened carefully to my needs. Courteous and kind. On time. Car returned clean like new. More

by neurotag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Abina five star. Gentleman. , Jason Portillo, Jeremy Davis
Report | Print
Nov 26, 2022 -

Lexus of Pleasanton responded

Hi neurotag, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing Jason, Jeremy, Dan and our Service team to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 24, 2022

I always enjoy working with the Service Team at Lexus, very friendly and supportive. Great job More

by pobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan
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Nov 26, 2022 -

Lexus of Pleasanton responded

Thank you pobrienfor sharing of your experience with Jason Vaughan and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 21, 2022

Very friendly staff. Explained options well. Easy to close deal. Zabi Nasiri was helpful in closing the deal within an hour. More

by Murugan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri
Report | Print
Nov 23, 2022 -

Lexus of Pleasanton responded

Thank you Murugan for taking a moment to share your experience with our teammate, Zabi during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 20, 2022

Excellent customer service ! Jason Portillo is always very attentive to the needs of my car. Awesome job !!! More

by Jules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Nov 23, 2022 -

Lexus of Pleasanton responded

Thank you Jules for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 17, 2022

Great job. Called one day, got an appointment the next day, and it took only an hour and a half to have two cars serviced. More

by nebahler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
Report | Print
Nov 18, 2022 -

Lexus of Pleasanton responded

Hello nebahler, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Lexus of Pleasanton! Your time is valuable and we appreciate allowing our teammate Maria to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Lexus, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Your Team @ Hendrick Lexus of Pleasanton

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