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Lexus of Pleasanton

Pleasanton, CA

4.9
1,070 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,070 reviews

April 13, 2025

Leo offered great assistance and insight throughout the whole process in selecting and purchasing our car. Very knowledgeable and very straightforward, exactly what we hoped for in a dealer! More

by druiz20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Knowles, Syed Hussain,
Apr 16, 2025 -

Lexus of Pleasanton responded

Thank you druiz20 for sharing of your experience with our teammates Leo and Syed while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 11, 2025

I had the most amazing experience working with Lexus of Pleasanton with service advisor, Jason Portillo. The ease of service was outstanding and I am thoroughly satisfied with how my car is running and I’m More

by Gracejuliettehardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo, Forrest Yee
Apr 14, 2025 -

Lexus of Pleasanton responded

Thank you Gracejuliettehardy for sharing your experience with our teammates Jason, Steve and Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 11, 2025

From start to finishing, the buying experience with Pleasanton Lexus has been top notch. I appreciated Russell’s help throughout the buying experience. He was quick to respond, transparant and profess More

by Happy GX550 customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
Apr 16, 2025 -

Lexus of Pleasanton responded

Congratulations your new GX 550 and thank you for sharing of your experience with teammate Russell and of our dealership. With so many choices in the market we appreciate allowing our team to earn your business. As your Lexus ownership partner, we stand behind every vehicle we deliver, so pl ease feel free to let us know if there are ever any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 10, 2025

Worked with Russell Berkowitz on my new Lexus. He was honest and friendly to work with. He took the time to walk through all of the new systems on my car and made it user friendly. I recommend More

by Dlbharrington
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
Apr 11, 2025 -

Lexus of Pleasanton responded

Thank you Dlbharrington for sharing your car shopping experience with our teammate Russell and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 10, 2025

This place is the place to shop for cars. Everyone is very pleasant especially Thomas who is very helpful, great customer service from start until we finish and left with our purchase. I high More

by vhickie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Dodgion
Apr 11, 2025 -

Lexus of Pleasanton responded

Thank you vhickie for sharing of your car shopping experience with our teammate Thomas here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 10, 2025

We bought a new 2003 LX 470 from Lexus of Pleasanton. The sales and financing process went smoothly. Those are generally one time interactions. The service department is different. This is how customers More

by ptrc08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Apr 11, 2025 -

Lexus of Pleasanton responded

Hello ptrc08, we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with our teammate Jason and our service department. Keeping your Lexus LX 470 safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 09, 2025

5 star for Nick - I brought my car in for brake pad replacement and an oil change. Nick provided outstanding service—kept me updated on timing and explained all the work that was done. He’s knowledgeab More

by IamMigz1727
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Apr 11, 2025 -

Lexus of Pleasanton responded

Thank you MiguelMore for allowing us to earn your business and for sharing of your experience with our teammate Nick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2025

I go here for Nick! He’s been my service advisor for a while now and though I don’t visit often, I always make sure that I go to him whenever I come by to this shop. Rec More

by Paul.Gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Apr 12, 2025 -

Lexus of Pleasanton responded

Thank you AnnGie for allowing us to provide care for your Lexus and for sharing of your experience with teammate Nick. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2025

Jason Portillo is absolutely the best service advisor I could ever ask for. The service is speedy, fantastic, and is always an enjoyable experience. More

by NHardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo, Forrest Yee
Apr 12, 2025 -

Lexus of Pleasanton responded

Thank you NHardy for allowing us to earn your business and for sharing of your experience with our teammates Jason, Steve and Forrest and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2025

Always great experience for service from greeting to completion of work. Good explanation clean, polite. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Apr 12, 2025 -

Lexus of Pleasanton responded

Thank you Rich for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Jim on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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