Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,085 Reviews
Call Dealership (877) 554-5927
View Awards

4345 Rosewood Dr

Pleasanton, CA

94588

Directions

By Type

Showing 1,085 reviews

November 15, 2022

Now in my 23rd year w/ Lexus of Pleasanton servicing all of our Lexus vehicles. My usual service Rep, Nick Wilson, continues to provide superior service with clear and precise explanations of the areas n More

by BobSelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Report | Print
Nov 18, 2022 -

Lexus of Pleasanton responded

Thank you BobS for sharing of your experience with our teammate Nick and the service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 11, 2022

Very clean environment including waiting room, friendly staff and great service. Jason Portillo has awesome service excellence. More

by Jules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Nov 15, 2022 -

Lexus of Pleasanton responded

Thank you Jules for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 11, 2022

I've always had a good experience with the service department at Lexus of Pleasanton. Service Consultant Jason Portillo was knowledgeable, courteous and very easy to work with. Thank you Jason! More

by rosejo2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Nov 14, 2022 -

Lexus of Pleasanton responded

Thank you rosejo2424 for allowing Jason and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 10, 2022

Wonderful attentive , kind and focused sales staff. Loved working with Steve Cacela. Great service team, specially Jason Portillo. I have been working with this dealership for close to 20 years and to More

by Jack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo
Report | Print
Nov 12, 2022 -

Lexus of Pleasanton responded

Thank you Jackfor sharing of your experience with our teammates Jason and Steve over the years with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 10, 2022

excellent on -time service and answered all my questions in a professional manner and he also explained my conerns More

by m.mijalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Nov 14, 2022 -

Lexus of Pleasanton responded

Thank you m.mijalski for sharing your recent experience with our teammate Gary during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 10, 2022

John Clutter is a pleasure to deal with. Everyone there is very professional. I was checked on several times to make sure I was being taken care of. I had a ten plus experience! More

by nattiegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter
Report | Print
Nov 12, 2022 -

Lexus of Pleasanton responded

Thank you nattiegirl for sharing your experience with our teammate John and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 08, 2022

We had an excellent experience at Pleasanton Lexus. Thank you Steve C. l and Team More

by nanettecook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jeremey Halden
Report | Print
Nov 12, 2022 -

Lexus of Pleasanton responded

Thank you nanettecook for sharing of your experience our dealership and with teammates Steve and Jeremy. We appreciate the opportunity to earn your business and looking forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 04, 2022

It was good visit. Everything was done in timely manner . Thank you. Have a nice day More

by nishataki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lee
Report | Print
Nov 09, 2022 -

Lexus of Pleasanton responded

Thank you nishataki for sharing your experience with Joe and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 04, 2022

superior. attentive. focused. broad understanding and intention. a pleasure. PS Congratulations to Sullivan for promotion! More

by cbsmeb
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
Report | Print
Nov 09, 2022 -

Lexus of Pleasanton responded

Thank you cbsmeb for sharing your recent experience with our teammate Maria during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 04, 2022

John Clutter is very friendly and responsive. He does a great job communicating as well. More

by Mark Torres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clutter
Report | Print
Nov 09, 2022 -

Lexus of Pleasanton responded

Hi Mark, thank you for your positive review; we are happy to pass along your feedback to John and the service team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

1
...
82
83
84
...
109