Lexus of Pleasanton

I recently purchased a Lexus TX 350 and had the absolute pleasure of working with Steve Cacela throughout the process. From start to finish, Steve provided an exceptional experience that stood out far beyon pleasure of working with Steve Cacela throughout the process. From start to finish, Steve provided an exceptional experience that stood out far beyond any other dealership I had visited. He took the time to really understand our concerns and needs, and he addressed each one with honesty, patience, and genuine care. It never felt like he was rushing us—he was completely present, walking us through every detail of the vehicle and making sure we felt comfortable and informed. What impressed me most was Steve’s integrity and warmth—he’s not just a great salesperson, he’s a great person. His friendly demeanor and thoughtful approach made the entire process smooth and stress-free. He’s a true asset to the Lexus brand, and we feel lucky to have worked with him. Thank you, Steve, for making this such a positive and memorable experience! More

Excellent customer service from our service advisor Forrest Y. He consistently kept us informed about the status of our vehicle and provided us with multiple options for the recommended services. Forrest Y. He consistently kept us informed about the status of our vehicle and provided us with multiple options for the recommended services. More

First of all, I want to say Big Thanks to Jeanette for friendly, professional and efficient service in the past decade at Lexus of Pleasanton. Last week I brought my Lexus GX460 in for battery and tires r friendly, professional and efficient service in the past decade at Lexus of Pleasanton. Last week I brought my Lexus GX460 in for battery and tires replacement, oil change and car detailing. As usual, she kept me informed throughout the process. All works were done very well. My sons really love this "brand new" looking car after service. I could not be happier with the recent service. I highly recommend Jeanette at Lexus of Pleasanton. More

Ask for Jeanette! I had a great experience with my Lexus service advisor, Jeanette. She was professional, friendly, and kept me updated throughout the process without I had a great experience with my Lexus service advisor, Jeanette. She was professional, friendly, and kept me updated throughout the process without any pressure. My car was ready on-time, cleaned, and drives perfectly now. I truly felt taken care of and appreciated how she explained everything clearly. Highly recommend! More

We’ve been going to Jeanette for over 10 years, and she’s the reason we keep coming back. She’s honest, dependable, and always takes the time to explain what’s going on with the car without any pressure. We the reason we keep coming back. She’s honest, dependable, and always takes the time to explain what’s going on with the car without any pressure. We trust her completely, and she’s made every service visit smooth and hassle-free. It’s rare to find someone who consistently delivers this level of care and professionalism. Highly recommend. More

From the moment I walked into Lexus of Pleasanton, I could tell this dealership was different. The vibes were genuinely great—calm, welcoming, and professional. Everyone I encountered greeted me with a could tell this dealership was different. The vibes were genuinely great—calm, welcoming, and professional. Everyone I encountered greeted me with a smile, and I never once felt pressured to buy. The staff is clearly well-trained not just in knowledge but in customer care; they answered all my questions thoughtfully and patiently. I especially want to give a shoutout to Leo, who made the entire process smooth and enjoyable. He was incredibly kind and patient, and he went above and beyond to help me get everything I wanted in my Lexus ES 350. Thanks to him, I drove away with a car I absolutely love, and the experience felt easy and stress-free from start to finish. This was a complete contrast from my experience at Genesis of Dublin, where the environment felt unwelcoming and the staff seemed uninterested in helping. Walking into Lexus of Pleasanton right after made a world of difference—it truly felt like they valued me as a customer. The facility itself is beautiful—clean, modern, and very customer-friendly. Whether you’re just browsing or ready to buy, Lexus of Pleasanton offers an experience that feels upscale yet approachable. I highly recommend checking them out if you’re in the market for a new vehicle. More

My service advisor Jeannette Pettit has given me a true 5 stars service, as a 10+ yrs customer with Lexus. Took times to explain every single issue with honest recommendation. stars service, as a 10+ yrs customer with Lexus. Took times to explain every single issue with honest recommendation. More

I recently purchased a Lexus RX and had the pleasure of working with Chris King — and I can't recommend him enough! He was incredibly patient, knowledgeable, and took the time to answer all of my questions working with Chris King — and I can't recommend him enough! He was incredibly patient, knowledgeable, and took the time to answer all of my questions without any pressure. Chris made the entire buying process easy, quick, and stress-free. If you're in the market for a vehicle, do yourself a favor and ask for Chris. He truly went above and beyond. Thank you so much, Chris, for your help! More

We always get great customer service in all departments at Lexus Pleasonton and today was even better. We met with Jason Portillo in Service for our lease buyout inspection and he was great at letting us k at Lexus Pleasonton and today was even better. We met with Jason Portillo in Service for our lease buyout inspection and he was great at letting us known what is involved and recommended what we should do next for service. He was so easy to talk to and we didn’t feel rushed. We live in San Jose and prefer to drive to Pleasanton for our car service. Thanks Jason, we will be back. More

It is a wonderful experience in Lexus of Pleasanton. The process is smooth, staff understand what i need. I do not need to wait and the staff explain to me thoroughly. The process is smooth, staff understand what i need. I do not need to wait and the staff explain to me thoroughly. More