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Lexus of Pleasanton
Pleasanton, CA
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,062 reviews
September 16, 2020
Have been going to Lexus of Pleasanton for service for almost 20yrs. Super professional, excellent service, and mostly reasonable pricing. Wish they would bring back their detail service. almost 20yrs. Super professional, excellent service, and mostly reasonable pricing. Wish they would bring back their detail service. More
by TRUMP2020
Employees Worked With
Jim Fell, Nick Wilson
September 11, 2020
The people at Lexus in Pleasanton are always very professional and helpful. We travel over an hour to get there and could easily go someplace closer. They also have refreshments and most dealerships professional and helpful. We travel over an hour to get there and could easily go someplace closer. They also have refreshments and most dealerships don’t during this pandemic. More
by don_mcconnell
Employees Worked With
Nick Wilson
September 02, 2020
Able to diagnose problem quickly. Alerted to additional problem promptly. Took care of car expertly as always. Kudos to Jason Portillo, Steven Lai (who did the inspection and (I assume) repairs), car che problem promptly. Took care of car expertly as always. Kudos to Jason Portillo, Steven Lai (who did the inspection and (I assume) repairs), car check-in person, and car cleaning personnel. All did an excellent job and were pleasant to deal with. Additional xxxxxxto Jason for always being straightforward about repairs the car needs. (Comments from 18-year customer.) More
by fv
Employees Worked With
Jason Portillo
August 28, 2020
Excellent service!!! Jeremy was so engaging and easy to talk with he made the experience simple and easy without any pressure. 10 stars thank you talk with he made the experience simple and easy without any pressure. 10 stars thank you More
by dgirl2772
Employees Worked With
Hash from financing was also anazing, Jeremey Halden
August 24, 2020
Gary Chan was an excellent service representative. He knew I had a meeting to attend and expedited my service so I was able to make my appointment. Thanks Gary! knew I had a meeting to attend and expedited my service so I was able to make my appointment. Thanks Gary! More
by JeanS
Employees Worked With
Gary Chan
August 07, 2020
Maria signed me in and Jim finished the service paperwork. They both were very friendly and nice. The service dept. did a good job on the tires rotation, checked up and the car washed and cleane paperwork. They both were very friendly and nice. The service dept. did a good job on the tires rotation, checked up and the car washed and cleaned nicely, More
by May
Employees Worked With
Jim Fell, Maria Vieira
August 07, 2020
I’ve been servicing my car here since 2006 and have always received excellent customer service from Lexus of Pleasanton. They do inspections and have always explained to our satisfaction any suggestion always received excellent customer service from Lexus of Pleasanton. They do inspections and have always explained to our satisfaction any suggestions for service and associated costs. The service reps are so friendly and helpful from the time you drive in to the area and are greeted to the pickup. More
by denysvoorhees
Employees Worked With
Drew Hopkins
August 02, 2020
Purchase of RX-350 I had an overall excellent experience buying the Lexus RX-350 from Lexus of Pleasanton. Very competent staff made the experience a very positive one. I had an overall excellent experience buying the Lexus RX-350 from Lexus of Pleasanton. Very competent staff made the experience a very positive one. More
by gary.gianatasio
Employees Worked With
Rick Rose
July 23, 2020
I had serviced my car for 2.5 years at Lexus of Concord but did not want to return there anymore after having bad experience for the last time. I decided to bring my car to Lexus of Plesanton. The team too but did not want to return there anymore after having bad experience for the last time. I decided to bring my car to Lexus of Plesanton. The team took care of it immediately and got done everything needed. My car will be back to Pleasanton for all the future necessary services for sure! More
by Movietime
Employees Worked With
Jason Vaughan, Manny Solano
July 22, 2020
The service was good as can be expected. Door handles had a service recall to perform. The Service advisor was running behind, so my appointment did not go as scheduled. had a service recall to perform. The Service advisor was running behind, so my appointment did not go as scheduled. More
by Joee543
Employees Worked With
Michael Sullivan
