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Lexus of Quad Cities

Davenport, IA

not yet
rated
27 Reviews
We invite you to join our family here at Smart Lexus of Quad Cities when considering your next purchase. We will provide you with a world class experience that dares to challenge dealerships from Moline to Bettendorf. Our experienced team of Sales Professionals, Finance Managers, Service Advisors, Certified Technicians and Parts Specialists are here to make your car buying experience as stress-free as possible. Our sales team will help you find the perfect car for you. We have an extensive inventory that includes New, Used, and L/Certified and we are here to answer any questions you may have during the buying process. Once you’ve chosen your next new or used car, Smart Lexus of Quad Citieswill help you take the next steps towards driving home the Lexus of your dreams. Our finance experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs: making sure you find a car loan or a Lexus lease in the Davenport area that you love just as much as your new car. Even after you’ve driven your new car off the lot, Smart Lexus of Quad Cities continues to support you in order to ensure you have a great ownership experience. Our service department offers everything from routine maintenance to repairs when they’re needed. We know how to maintain your new or used Lexus, and if you’re searching for Lexus repair and auto service in the Davenport area, visit us first! And for those of you who prefer to tinker under the hood yourselves, we keep a comprehensive stock of OEM parts for your endeavors as well. If you need any parts or accessories for your car, stop into our Parts department and our knowledgeable parts team will take care of you. If we don’t have it, we’ll find it. Smart Lexus of Quad Cities is equipped to handle all of your automotive needs. Contact us today to see what we can do for you or visit our showroom located at 101 West Kimberly Road. Davenport, IA. 52806. Come and see for yourself the pride we take in our company, but mostly the pride we take in our customers.
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101 West Kimberly Road

Davenport, IA

52806

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Showing 27 reviews

October 12, 2023

Highly recommended Hunter Jarvis for your Lexus buying experience. Friendly and knowledgeable service. Thank you More

by Rc
Recommend Dealer
Yes
Employees Worked With
Hunter Jarvis
Oct 23, 2023 -

Lexus of Quad Cities responded

Thank you so much for the review!

October 06, 2023

Absolutely the worst car buying experience ever! ! These people wouldn't know the truth if it bit them. And it goes all the way to the top. The general manager, Todd Hopkins and sales manager Lindsey More

by gteater
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Hopkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Emery
Oct 16, 2023 -

Lexus of Quad Cities responded

Geoff, Thank you for the feedback again. I am sorry we did not meet your expectations. As we previously discussed this 2012 with 190,000 miles was sold as is. We offered to purchase it back but you said if we would send the $551 for the repair you would be happy. We did send the $551 even though the vehicle was sold as is. It has now been almost 15 months since you purchased this vehicle and I am sorry you are still unhappy with the transaction. As far as the title issues the IOWA DOT told us after their investigation that the registration was not completed due to a failure to have the vehicle inspected in Missouri. Again we are sorry that we did not deliver the experience you were expecting. Please feel free to reach out to us at the store if we can help further

Oct 16, 2023 -

gteater responded

Again with the lies. You NEVER offered to buy it back! In fact that was what I asked you to do!! As for the title, you are dead wrong again! I had a Missouri Vehicle Inspection done the day after I bought it, at my own expense, by the shop that fixed the oil leak you allegedly knew nothing about. It's all documented on lexus.com if you look up the service history. It says from your dealership, clean oil leak at 185.000 miles. Hmmm that's the mileage it had when I purchased it. I gave you the Missouri Inspection and my property tax receipt. The inspection was good for 60 days. Your people dropped the ball and didn't get it done in that time. You people simply don't know how to tell the truth!!!

Oct 16, 2023 -

Lexus of Quad Cities responded

Geoff I am sorry that we did not meet your expectations. If there’s anything else we can do besides what we have already done. Please let us know.

Oct 16, 2023 -

gteater responded

Yes, as a matter of fact there is. Try telling the TRUTH. It's dealers like you that give the car business a bad name.

Oct 16, 2023 -

Lexus of Quad Cities responded

I know you are unhappy. I am sorry for your experience. You asked for $563 and we sent it. if we can do anything else please let us know. This was almost a year ago and you are obviously still unhappy

Oct 16, 2023 -

gteater responded

Yes, it actually was over a year ago. And yes, I am still and always be unhappy. And I want exactly what I have already received form you..NOTHING!! I just hope people will see this and beware of what an unscrupulous business you have. People have a certain amount of trust because you are a franchise Lexus dealer. You are not worthy of that trust. This is just a heads up to future customers. BUYER BEWARE!!

March 05, 2022

After doing business with Lujack and Smart for over 20 years and Leasing 12 vehicles, I was very disappointed in the lack of interest on the part of the sales department’s And their lack of communication. More

by Edjarm
Recommend Dealer
No
Employees Worked With
Rob & Raj
Mar 08, 2022 -

Lexus of Quad Cities responded

Mr. Armbrust, I am sorry you have not been receiving the correspondence from the dealership. I will make sure someone reaches back out to you today. Thank you for the opportunity to earn your business again, Todd - General Manager

August 25, 2021

Lexus of Quad Cities is as high quality as the vehicle they sell. I'm driving my third and will never change brands. More

by Jaykacena7709
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj
Aug 26, 2021 -

Lexus of Quad Cities responded

We love to hear that our commitment to excellence has been clear to you. We wish you many safe miles in your newest Lexus vehicle, and we hope to see you back at Smart Lexus of Quad Cities again down the road. Take care!

July 15, 2021

Mr. Pelos got my disabled 2008 LX 570 diagnosed and repaired in about three hours.what I expected to be a major expense was simple, to replace a warrantedèd battery. More

by dwj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Bill Pelos
Jul 16, 2021 -

Lexus of Quad Cities responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Smart Lexus of Quad Cities team. Drive safely in your 2008 Lexus LX 570, and we hope to see you again down the road!

July 10, 2021

It was a pleasant experience and just ask for service specials you can save some money . Call for valet service, this option is not available online,but they can accommodate . More

by juhian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jul 12, 2021 -

Lexus of Quad Cities responded

Thank you for reviewing Smart Lexus of Quad Cities and for trusting us with your service needs. It is truly our pleasure to assist! Drive safe, and come back again soon!

July 07, 2021

Easy appointment scheduling. Knowledgeable service reps who get work done correctly and on time. I always feel confident with their service work. First class dealer. More

by Gphillips02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Kimmel
Jul 08, 2021 -

Lexus of Quad Cities responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Smart Lexus of Quad Cities, and if you ever need anything else, don't hesitate to come back and see us again!

July 06, 2021

Desi was great. She greeted me promptly. She answered questions about the service my care needed. Arranged for a loaner. Nice experience More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desi
Jul 06, 2021 -

Lexus of Quad Cities responded

Hi Chris - We love to hear that Desi welcomed you to our dealership and provided informative service. Thank you so much for being a great Smart Lexus of Quad Cities customer! We look forward to your next visit.

June 12, 2021

This car dealership was awesome to work with. They made the time to make my experience exceptional. Zina was my salesperson and she even kept watch and did checks to try and find the exact car I wanted. More

by Telugrm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zina, Darnell
Jun 14, 2021 -

Lexus of Quad Cities responded

This review is music to our ears! Thank you for choosing Smart Lexus of Quad Cities and for taking the time to highlight the great work of Zina and Darnell. We wish you many safe and happy miles in your new car!

Jun 14, 2021 -

Telugrm responded

Thank you! I am enjoying it thanks to all of you!

May 14, 2021

Service was timely and efficient. The problem was clearly outlined and explained. The rental was very nice and accessible. Bill stayed with me until I found the car More

by Wjtaylor54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
May 14, 2021 -

Lexus of Quad Cities responded

Thank you for taking time to share this feedback! We are happy to hear that you receive informative and helpful service from Bill and our team. See you next time at Smart Lexus of Quad Cities!

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