Lexus of Riverside

If you want to buy a vehicle this weekend or ANYTIME from this dealer, be warned! They will pretend to act like they care about you as a customer, but as soon as you drive out the lot, you will truly find ou this dealer, be warned! They will pretend to act like they care about you as a customer, but as soon as you drive out the lot, you will truly find out what kind of people run this place. I purchased a used car from them late last year, and ONE week after driving off the lot, I had a sensor malfunction and check engine light come on. I proceeded to call my salesman, Harry, who was actually great during the sales process. Lo and behold, when I told him about the problems, his attitude and demeanor changed drastically. He put me on a brief hold and said he would talk to the service manager. After a few minutes he tells me that there is nothing they can do because the car was sold as is. Just like that. No care in the world for a first time customer. Because I'm more than 60 miles away (I live in the Southbay), I took the car to the local dealer. They dealer diagnosed the car and they quickly determined that the PCM was damaged because of the detail job in the engine bay that Lexus Of Riverside performed before selling the vehicle. Wax and dressing got into the breather hole which ultimately caused this short on the sensors. The dealer advised that the new PCM and labor would total $1500 and that I should call the dealer that sold me the car, in this case Lexus Of Riverside, and that they should take care of it because THEY performed the detail on the car. So I tried reaching out to management assuming they would try to do the right thing and help fix something they caused. They didn't. So I want to give a couple shout outs to some people I tried contacting. First, Adel Shammas (GM)- for making sure to send me a thank you email for purchasing from Lexus Of Riverside the moment I purchased it. I want to thank you Adel, for never replying back after I told you about my issue. I would say, your lack of care for a first time customer is the opposite of "Experience Amazing", as you guys like to say. To Don Churchill (parts and service director)- thank you for also sending an email after my purchase and inviting me to reach out to you and your team, should I ever need to service the vehicle for any issues. Although you also never replied to ANY of my emails, thank you for at least calling me back. That was about the most helpful thing you did, call me back. Literally, you did NOTHING but call me and DENY any wrongdoing by you or your team. Not only that, you showed lack of empathy, and also questioned every word I said, saying that you have never heard of a detail job in the engine bay ever damaging any sensors or causing any issues. You even said that I was lying about the issue caused by the wax or "dressing' as you put it. When I told you if you would be willing to talk to the Service Manager at the local dealer who diagnosed the issue and could vouch for the credibility, you said that was not needed. You then proceeded to put me on hold ( as did Harry) just to come back and say, there was nothing you could do because there was no warranty on the car. As I told you on the call, this was not a WARRANTY issue but rather a LEXUS OF RIVERSIDE issue! You said there was nothing you could do, and left it at that. Anyhow, all I got from this whole ordeal is a thousand dollars of repairs I paid out of my pocket and the worst customer service I have ever experienced in my life, at ANY DEALER. To whoever read this review through, BE WARNED. Make sure you check the engine bay of your vehicle and let them know that you will not responsible for any future problems. AVOID THEM AT ALL COSTS. I would NEVER recommend this dealer to ANYONE and suggest you STAY AWAY. More

Rap was very helpful. He made the buying process very easy. Overall it was a smooth process. He made the buying process very easy. Overall it was a smooth process. More

Wonderful dealership. Kind individuals, great service, no nonsense. Great experience overall. Marcos was tremendous and would send anyone I knew here and to him. Lisa in F Kind individuals, great service, no nonsense. Great experience overall. Marcos was tremendous and would send anyone I knew here and to him. Lisa in Finance was also wonderful and so helpful. More

Naveed and the team he works with did a great job. We got our 1st Lexus. We look forward to seeking them agin in the future! We got our 1st Lexus. We look forward to seeking them agin in the future! More

A satisfactory experience except for the salesperson Alex. He got an attitude with me because I was not too fond of the language on the paperwork he wanted me to sign. I was using funds from my own cred Alex. He got an attitude with me because I was not too fond of the language on the paperwork he wanted me to sign. I was using funds from my own credit union. He said, it was authorization for them to run my credit because they needed to verify me since I wasn't using their services for funding. When I told him I was wasn't comfortable doing that because I didn't like the wording in the agreement and that I noticed that he had already ran my credit and I hadn’t signed the paper yet. I told him since he had already ran my credit he could verify my information from that report and I wanted to see it. Still, I didn't want them shopping other banks for financing the vehicle I was purchasing, and I noted to him that's What the paperwork states. Even though he said they wouldn't do that, I wanted it in writing. Since I liked the vehicle and was purchasing it for my son and his family. I marked out the words and noted I disagreed. Once we got through all of Alex's attitude, which he didn't think we noticed. The rest of the transaction went very quickly. Oh! My son and his wife love their new vehicle. More

Bad experience I bought a car at that dealer the seller helped me but the staff is terrible I already had an approval with my bank and I told him that I just wanted to work with my bank and that I just ran helped me but the staff is terrible I already had an approval with my bank and I told him that I just wanted to work with my bank and that I just ran the credit with my bank and they didn't listen they ran my credit where they wanted to then they just give me a key More

It’s a great dealership. Finally purchased a brand new car on my own with the help of one of the salesman at the Riverside location and was treated with respect and was helpe Finally purchased a brand new car on my own with the help of one of the salesman at the Riverside location and was treated with respect and was helped throughout the whole process. It was a really smooth process. More

Purchased my Lexus here, Eric was very kind and helpful. All my questions were answered, very happy with my purchase. Thank you All my questions were answered, very happy with my purchase. Thank you More

Got a phone call from Lexus of Riverside offering a free oil change due to the fires in San Diego County. Till Oct. 30. When I called them they said they were not offering it. I will no longer use them. D oil change due to the fires in San Diego County. Till Oct. 30. When I called them they said they were not offering it. I will no longer use them. Don't offer me a service and then play games! More