Lexus of Riverside

Extremely dissatisfied. Made appointment for 10 am , have apple car play install and 15k service . Was told it will take 4 hours to complete. Waiting for car now 7 hours. have apple car play install and 15k service . Was told it will take 4 hours to complete. Waiting for car now 7 hours. More

Great Service provided by a Great team The entire staff at Lexus of Riverside consistently deliver outstanding service. General Manager Adel has assemble a first rate staff of knowledge and The entire staff at Lexus of Riverside consistently deliver outstanding service. General Manager Adel has assemble a first rate staff of knowledge and friendly people who always make me feel welcome and exceed my expectations. Great service from a great team of professionals. More

60,000 mile service I took my GS 350 F Sport for a major maintenance service. My service advisor asked me if I needed a loaner since its a major service. I declined and I took my GS 350 F Sport for a major maintenance service. My service advisor asked me if I needed a loaner since its a major service. I declined and told me that I would just wait in the waiting area and get some work done. Surprisingly my car was serviced in just a little over 2 hours I think. I wasn't really paying attention since I thought it would longer. My service advisor said he had his guys focus on my car since I was waiting, which I really appreciated. He also explained the results of the service. It was also nice to see a video with a technician exlplaining the condition of my car. Looking forward to the next one. Tony More

Wonderful experience One of the most relaxing experiences I have had with a car dealership. Leased a new E300h Lexus Hybrid. The process was comfortable, low pressure, and One of the most relaxing experiences I have had with a car dealership. Leased a new E300h Lexus Hybrid. The process was comfortable, low pressure, and informative. They answered all my questions. Would highly recommend this dealership to anyone. More

Great service, as usual Took my Lexus ES350 in for the 10K service. Very prompt vehicle check-in process. My Service Advisor Taylor Murphy was very nice and he explained to m Took my Lexus ES350 in for the 10K service. Very prompt vehicle check-in process. My Service Advisor Taylor Murphy was very nice and he explained to me what inspections would be done during this service. Very nice and cool waiting room. Free coffee and pastries for the customers that were waiting. The service was completed in a timely manner. This dealership has provided me with A+ service since 2007. Excellent people and excellent service, as I have come to expect from them. More

Rap was amazing! I felt so comfortable at Lexus of Riverside. I’m so happy that I got the car I wanted. The red interior really caught my eye. So happy with my decisio I felt so comfortable at Lexus of Riverside. I’m so happy that I got the car I wanted. The red interior really caught my eye. So happy with my decision to purchase from Lexus of riverside More

Very happy Kelvin was very helpful and made our dream car a reality my wife are very happy with the overall experience . I would recommend this dealership to any Kelvin was very helpful and made our dream car a reality my wife are very happy with the overall experience . I would recommend this dealership to anyone More

Amazing Experience I had a great, hassle free experience at this dealership. Everyone there was great. I was able to meet at a scheduled time and pick up the car, no hid I had a great, hassle free experience at this dealership. Everyone there was great. I was able to meet at a scheduled time and pick up the car, no hidden agendas. I would recommended them to family and friends looking for a car because they gave the best deal! More

Service Center We have dealt with Taylor numerous times & always walked away extremely satisfied with our Lexus servicing! Bring back the la Croix drinks! I miss yo We have dealt with Taylor numerous times & always walked away extremely satisfied with our Lexus servicing! Bring back the la Croix drinks! I miss your wonderful snack bar you “Used” to have . It made waiting for your car a lot nicer! More

Service consultants -Poor service It took me three days calling and leaving messages to speak with a service consultant. I was given an appointment for two days later. A day prior to It took me three days calling and leaving messages to speak with a service consultant. I was given an appointment for two days later. A day prior to my appointment, one of the several service consultants I had left a message with, finally returned my calls, (Too Late) I dropped off my car and received a message from my service consultant a couple hours later with results from a diagnosis. It took five calls to the consultant and two email messages and two days, to finally be able to actually speak with the consultant whom was taking care of my car. More