Lexus of Riverside

Used car purchase My used car purchase was one of the smoothest and quickest I’ve ever made. Thanks to sales person Erik Bautista tempe entire staff. I was pleas My used car purchase was one of the smoothest and quickest I’ve ever made. Thanks to sales person Erik Bautista tempe entire staff. I was pleasantly surprised by the overall experience More

Highly recommend buying a car from Lexus of Riverside! Excellent and Friendly Service! My husband and I purchased a new 2019 Lexus ES 350 “Ultra Luxury” vehicle on 8/16/19 and took possession of it on 8/2 Excellent and Friendly Service! My husband and I purchased a new 2019 Lexus ES 350 “Ultra Luxury” vehicle on 8/16/19 and took possession of it on 8/23/19. Our sales team was Samantha Seigler and Jacob Schanback. Sam and Jacob were a pleasure to work with. Their knowledge and care for the customer are 1st class. They made our car buying experience smooth and easy. Sam spoke to us over the phone, communicated thru text and emailed us back and forth. She researched to find the exact car we wanted. She worked with us to get to the agreed price before we ever stepped foot in the dealership. When we finally met Sam at the dealership, she worked late to help guide us in picking out the car that was the best fit for what we wanted. Jacob was efficient and very professional, knowledgeable, accommodating and friendly. He had the vehicle delivered to our home where all of our questions were answered, our phones were paired to the vehicle, set up the entrance gate and garage door remotes,and made sure we were familiar with the cars amazing features. Sam and Jacob both went above & beyond to deliver top quality service. We are very satisfied with the whole sales procedure and attention to details. From the beginning to the end we received excellent service and we could not be any happier. This dealership is great and the service is outstanding! ~Paul & Marion Winders~ .. More

My new Fav place This was my second time at Lexus of Riverside and both times I experienced courteous, professional, and accommodating service. I’ll definitely will This was my second time at Lexus of Riverside and both times I experienced courteous, professional, and accommodating service. I’ll definitely will be back . Thanks Lexus. More

Awesome team to work with I have serviced my cars exclusively at Lexus of Riverside since our move to the area in 2002. I started driving Lexus exclusively in 1992; 14 of them I have serviced my cars exclusively at Lexus of Riverside since our move to the area in 2002. I started driving Lexus exclusively in 1992; 14 of them in total. I continued purchasing Lexus' after moving to the area only because of my service experience. David Osuna was the lead of that reason. More

Great Team From the moment I put my car in park to the moment I drove out of Lexus dealership I felt so well taken care of and know how safe I am driving my vehi From the moment I put my car in park to the moment I drove out of Lexus dealership I felt so well taken care of and know how safe I am driving my vehicle after the excellent service given by the incredible professional team at Riverside Lexus More

Thanks Eric Zhang and his Boss! Eric Zhang is a great salesman. He is really friendly and very helpful person to the customer. He helped me to get the car that I like. He is a gre Eric Zhang is a great salesman. He is really friendly and very helpful person to the customer. He helped me to get the car that I like. He is a great customer services therefore I highly recommended to everyone who wants to buy a new Lexus car from riverside dealer. I give him 10 out of 10. Thank you very much for all your help Eric! More

Best dealership Pleasant environment,service was excellent,Eric was at my side till i drove off, finance was quick and smooth and received a call at home for follow u Pleasant environment,service was excellent,Eric was at my side till i drove off, finance was quick and smooth and received a call at home for follow up. I would definitely go back for a purchase in the future. Thank you. More

Lease Lexus ES The Riverside Lexus Dealership was a pleasure to deal with. The facility is clean and well kept, and all of the staff are friendly and professional. W The Riverside Lexus Dealership was a pleasure to deal with. The facility is clean and well kept, and all of the staff are friendly and professional. We leased an ES, and Alex helped us. He had great energy- no pressure. I would definitely lease or buy another car from this dealership. More

Frank goes above & beyond!!!! I’ve been a loyal customer for 13 years & I can’t think of any other delearship I rather give my business to. Going into sevice is always a smooth pr I’ve been a loyal customer for 13 years & I can’t think of any other delearship I rather give my business to. Going into sevice is always a smooth process with Frank whose been my service guy since I can remember, David covered for him on his days off back in the day (also exceptional service). I live out in Murrieta now & I don’t mind making the drive out for service because I know from the moment we (husband or I) call Frank he’ll handle everything. Frank answers all of our questions in detail (no rush), takes us in right away, has a loaner car ready for us and keeps us updated with our service. I recall a time when the guys forgot to wash my car & Frank in a hot summer day took it upon himself to wash it to make sure I was completely satisfied. Years ago (maybe 8), my car was ready on a Saturday afternoon & I couldn’t leave our gated community because something happened & PD had all residents in lockdown from 10AM-6PM....called Frank afraid I might get in trouble for keeping the loaner longer, no questions asked told me not to worry to take it in Monday. Little things like these go a long way when you’re customer service driven & this is exactly why we make the drive & will continue doing so, it’s difficult now days finding extraordinary customer service such as Frank’s. Now I’ve noticed a lot of changes recently. Good & bad. For instance, loaner cars -will only address this one because it bugs me the most. The first time I went in for service after I’m assuming new ownership loaner car department was refusing to loan me a vehicle, they wanted to Uber me instead. Really? Try ubering me to Murrieta back and forth! Thank God Frank got involved. Now this Saturday, I told Frank husband & I are expecting our first child (I’ve been looking at SUVs) so for a loaner we wanted try out a bigger car such as an RX (already tried out the NX) because baby is due in December and we’ve purchased all of our Lexus’s during December to remember so he put in the request. I didn’t witness this (I was in the restroom), but my husband was really upset at the loaner car lady (young girl, first time I see her). She brought out a sedan (not sure which) & Frank walked by & said “I’m sorry I must have forgotten to put it in the notes” & asked her to loan us an RX now instead doing as she was told or going behind closed doors to argue with him, she was combative & gave him attitude in front of my husband & other customers. My husband was embarrassed for Frank & thankful as well. We got an RX450 Hybrid which we both loved & are seriously contemplating purchasing in December - all thanks to Frank. He clearly knows going the extra mile for customers brings in more business - very savvy I must say. I’ve worked in customer service for years & rather make a drive to get the service I deserve than go to the closest delearship. Ask for Frank you won’t regret it! More

Great service Lexus of Riverside did it again. Customer Service is their priority. We were treated as number one customer as soon as I enter. They let me look ar Lexus of Riverside did it again. Customer Service is their priority. We were treated as number one customer as soon as I enter. They let me look around the showroom and approach me after I neede help. No pressure visiting Lexus salesman. They are always honest when it comes to asking for special deals but made sure if my request in lowering the car price a couple hundred bucks on final sale. I rate them a five. Stars. Since I walked out a happy car buyer. Waiting room in this dealership has danish and premium latte and espresso available. Lexus representatives especialy Eick and Victior holds its promise and delivers quality service. Mr. A More