Ourisman Lexus of Rockville

After leaving active duty military, I bought my first car, only to find out later that it had been in a serious accident, a fact the dealer didn't disclose to me. I find this out almost a year later when car, only to find out later that it had been in a serious accident, a fact the dealer didn't disclose to me. I find this out almost a year later when I go to trade my car in to another dealership. They go on to tell me the car was actually involved in two accidents and due to the bad repair job on the second undisclosed accident they discovered it. More

Great service. Facilities are always well maintained . The staff is pleasant and helpful. Overall excellent customer service. Facilities are always well maintained . The staff is pleasant and helpful. Overall excellent customer service. More

Excellent Customer Service! Very little wait time. The Service Advisor was great! I live in Virginia but I found this Dealer in Rockville, MD has exceptional customer service. Very little wait time. The Service Advisor was great! I live in Virginia but I found this Dealer in Rockville, MD has exceptional customer service. I really appreciate it. More

Great service, always friendly and addresses any concerns or issues you may have about your car. or issues you may have about your car. More

Very good service and simple to deal with, I recommend them to my friends, thank you them to my friends, thank you More

Ourisman Lexus of Rockville is an outstanding Lexus dealer, with highly proficient personnel; most especially its maintenance department personnel and service managers. Thank you Ourisman! dealer, with highly proficient personnel; most especially its maintenance department personnel and service managers. Thank you Ourisman! More

Terrible from top to bottom! I’m in the business and was looking to lease a 3rd car for my hse hold. After leaving a message at 930 with the cashier no one responded. Called back I’m in the business and was looking to lease a 3rd car for my hse hold. After leaving a message at 930 with the cashier no one responded. Called back 3 hours later and was transferred by the cashier 6 times to service! Then goofy Ryan Ando calls me back and tells me stuff happens your in the business you should know. 😂 More

Brad was very professional during my recent service and the service was completed ahead of anticipated wait time. the service was completed ahead of anticipated wait time. More

He was very respectful and gave an estimate as to when the service would be completed. The service was done before the estimated completion time. the service would be completed. The service was done before the estimated completion time. More

He was very respectful and straight to the point and gave points on my Lexus points on my Lexus More