Back

Lexus of Roseville

Roseville, CA

4.8
1,887 Reviews

300 Automall Dr

Roseville, CA

95661

Directions

By Type

Showing 1,887 reviews

April 23, 2021

very friendly great service we will see you for oil change when it is due. all the best to the whole staff thanks for being the best More

by DORSCOMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare Meline, David Rugg, Scott Williams
Apr 23, 2021 -

Lexus of Roseville responded

Thank you for your continued business and your confidence in our team! We are thrilled that you are a happy Lexus of Roseville customer. Have a wonderful day!

April 23, 2021

The service was excellent! It was thorough and timely. Everyone is friendly and helpful. I will continue to use and recommend this dealership. Thank you! More

by TKKERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pullin
Apr 23, 2021 -

Lexus of Roseville responded

We appreciate the kind feedback! We strive to deliver top-notch service, and it is wonderful to hear that this was reflected in your visit. Drive safely, and we hope to see you again down the road!

April 22, 2021

I was told that hood struts were weak!! I had it replaced last year. I asked the salesperson if there is a warranty for that, and haven't gotten any answer from anyone yet. More

by MKTOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Apr 23, 2021 -

Lexus of Roseville responded

I am sorry to hear that you are having trouble getting in contact with my team. We want our guests to get the most out of their vehicles, and it is never our intention to inconvenience them. I would appreciate another opportunity to speak with you about your situation directly. I will not be able to gather your contact information from this review, but please feel free to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 21, 2021

No call back by Brent. Walked on the lot and got a different salesman and bought. Was very unhappy with the difficulties with financing from SAFE. More

by Shariasmith95602
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Tachera, Charlie Hunt, Jeremy Monschau
May 10, 2021 -

Lexus of Roseville responded

Sharia - I am sorry to hear that you did not have a more successful experience. We strive to make the purchasing process go smoothly for our guests, and it is concerning that this was not better reflected in your time working with us. I would appreciate the opportunity to speak with you to see if there is anything I can do to assist you. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 21, 2021

I bought a new RX 350 and spent $58,000+ for this vehicle. After driving it for 250 miles, we noticed a crack in the lower right windshield. We never heard a noise that sounded like a rock hit anywhe More

by PSACO52
Recommend Dealer
No
Employees Worked With
Dennis Tachera
May 17, 2021 -

Lexus of Roseville responded

Pete - This is a disappointing review to read, and I assure you that we do value your business here. I sincerely apologize for the lack of effective follow-up communication on our end, and I would be more than willing to speak with you directly about your windshield. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 20, 2021

Excellent, efficient customer service, made car buying experience pleasant. Comfortable showroom, helpful and friendly staff. We enjoyed working with Scott Silverman. Would highly recommend for those look More

by MLR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Scott Silverman
Apr 20, 2021 -

Lexus of Roseville responded

It makes us smile to hear that you enjoyed working with Scott to get into your new Lexus. Thank you for sharing this feedback and rating Lexus of Roseville five stars! We are grateful for your support and wish you safe driving.

April 20, 2021

Great experience 2 thumbs up, everyone Boris, Chris & Charlie were very professional, courteous & kind and yet gave us enough room to make our decision, they represent themselves well. More

by BAKEBIZ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Carey, Jay Uppal, Charlie Hunt, Boris Velikov
Apr 20, 2021 -

Lexus of Roseville responded

Your review made us smile! We appreciate you shopping at Lexus of Roseville and taking time to commend Boris, Chris & Charlie. Safe driving in your new vehicle and we hope to see you down the road! Thanks so much!

April 19, 2021

They are always friendly and professional. They completed the service more quickly than expected, despite being quite busy. We really appreciate the complimentary wash and loaner car, included. More

by BLUEANGELEYES6
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Apr 20, 2021 -

Lexus of Roseville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Roseville team. Drive safely, and we hope to see you again down the road!

April 19, 2021

Boris was very helpful and friendly. He made us feel welcome throughout our interaction. He was very easy to work with and the whole transaction was done within a few hours. Thank you!!! More

by PHILONG683
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt, Boris Velikov
Apr 19, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Roseville team. Drive safely, and we will be sure to pass on the kind words to Boris!

April 19, 2021

We were given excellent service by Som. He was with us all the way and still going to train me more on my new Lexus. Love the car !!!!!! More

by RMNTFRG1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Buth, Jarrett Schultz, Som Praseuth, Mark Elamad
Apr 19, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We are proud to have Som on our team and happy to hear that he went the extra mile to assist with your purchase. Drive safely, and we hope to see you again at Lexus of Roseville!

...
103
...