"Pleasant buying experience"
Purchasing a new car can be a strenuous process, but Scott and the crew at Lexus of Roseville made my buying experience a very pleasurable. I’ll be back for next car soon! Thanks!
"Rude and Uncaring"
Bought a new 2006 Lexus from this location and had a great experience!!
Returned in 2019 to get a new upgrade.
Went to this store just to test drive and se how we liked the car. The test drive with the rookie salesman went ok. Returned back after our test drive and met the salesman we were actually supposed to be with and he asked how our test went. We said “good just out for a test drive”. Sales manager got quite miffed and said “ people don’t test drive our cars and not go home with it the same day”. Was made that we weren’t there to buy that day!!
Both salesman presented no business cards. Did not care to ask us to return to buy. We received no follow up call to see if we were still interested at all in buying.
Went to Lexus of Sacramento several weeks later and made a deal on a Lexus es300h. Nice car. Very comfortable.
The dealers did not mention that there is a big issue with the 10 speaker sound system. The sound only comes from the front dash area!!! No surround sound. No rear speakers!! No great Lexus sound experience as sold.
They know about this issue and no fix to date. Buyer beware. My fourth Toyota/Lexus product. Worst experience on this last one.
What’s up Lexus??? Service and quality is falling apart.
Employees Worked With
Not sure of the names. Can’t remember because no cards were given out
"Great experience "
Sean and his team made this whole experience amazing. From the start, they were very accommodating, patient, and super knowledgeable on all cars on their lot. Sean helped me narrow down the right car for me and I absolutely love it!! The whole dealership was friendly and gave great service. Thank you so much!!