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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

April 28, 2021

Check in was seamless. Work was performed as promised. Work was completed in a timely fashion. Recommend others to get their car services done here More

by SNDFOOJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Apr 28, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! It means a lot to hear that you had such a successful experience working with the Lexus of Roseville team, as we want the most for our guests. We are wishing you safe travels, and hope to see you back next time!

April 28, 2021

Friendly, professional and accommodating staff . Text and phone communications appreciated. Service manager is fantastic. She insures my concerns are addressed and makes me feel comfortable in explaini More

by WSEMONI
Recommend Dealer
Yes
Employees Worked With
Tasha
Apr 28, 2021 -

Lexus of Roseville responded

We are thrilled that our team delivered such friendly, communicative service! Thank you for trusting Lexus of Roseville with your business and your vehicle. We hope to work with you again in the future!

April 28, 2021

Scott helped us find the right vehicle for our needs. He is extremely knowledgeable of the Lexus products and options and spent a great deal of time to explain and answer our questions. These new cars have More

by raysiuba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Scott Silverman
Apr 28, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Scott took good care of you here at Lexus of Roseville, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

April 28, 2021

Tascha is a great service advisor we went over what my car needed and went over options of what to do now or latter. The ball was in my court the whole time with no pressure to do this or that. She kept m More

by glenglen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tascha wells ( five stars)
Apr 28, 2021 -

Lexus of Roseville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such as successful experience working with Tascha. Drive safely, and we hope to see you back at Lexus of Roseville!

April 28, 2021

nobody answered the phone, several tries. finally left a call back request, got a return call 5 hours later. after 210 years getting vehicles serviced was denied a loaner car, NICE. More

by RCREGER.1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Anhaiser
May 17, 2021 -

Lexus of Roseville responded

It is disappointing to read this feedback, as we certainly expect a better experience for our guests. I apologize for the inconvenience and I would like the opportunity to make things right for you. Please consider giving me a call directly so we can discuss this together. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 27, 2021

The whole staff at Roseville Lexus was great, they stayed an hour after closing and were super friendly the entire time. Joe was a lot of fun to work with, definitely not a typical dealership experience. More

by matthewb
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Joe Nazer
Apr 27, 2021 -

Lexus of Roseville responded

We appreciate the great review, Matthew! Thank you for choosing Lexus of Roseville and for taking the time to shout out Joe. We are wishing you safe travels in your new vehicle, and will be sure to pass on the kind words!

April 27, 2021

It was a pleasure dealing with Roseville Lexus. I would recommend them to friends. I'm loving my new vehicle and would return for future needs. More

by JILLDALTON
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Jeremy Monschau
Apr 27, 2021 -

Lexus of Roseville responded

Jill, congratulations on your new car! We are thrilled to hear that you are a happy customer and we appreciate your recommendation of our team. Thank you from all of us at Lexus of Roseville!

April 26, 2021

This dealership is fine. They are always able to accommodate me with appointment times that work for me since I live an hour away. This visit they were very busy yet we’re able to get in and out in More

by CREIGHTONDSK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
May 17, 2021 -

Lexus of Roseville responded

Thank you for reaching out. We appreciate you making the trip to visit us for your auto service needs and I'm glad to hear that your repairs were completed in a timely manner. I'm sorry that this charge came as a surprise to you. It's our goal to deliver an excellent value so we will keep your review in mind moving forward. Don't hesitate to give me a call if you would like to discuss anything further. Jay U. - General Sales Manager - 916-472-7422

April 25, 2021

I had a very pleasant experience throughout the whole purchasing process. The entire team at Lexus of Roseville was professional, cordial, and knowledgeable. Much gratitude to Joe, Yargo, Jay, and Denis More

by REZA30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basra , Joe Nazer
Apr 26, 2021 -

Lexus of Roseville responded

Thank you for the 5-star feedback! We're thrilled to see that you were in such great hands working with the team and we'll be sure to pass your appreciation on to Joe, Yargo, Jay, and Denise. Congratulations from all of us here at Lexus of Roseville on the new vehicle!

April 24, 2021

I had an issue with my new car, but the Lexus dealership in Roseville solved the problem very quickly and professionally. I have been going to them since I moved into the area seven years ago and they have More

by PSACO52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare Smith, Jim Douglas
Apr 26, 2021 -

Lexus of Roseville responded

Pete, thank you for taking the time to leave us a review! We couldn't be more grateful to have you as a customer here at Lexus of Roseville, and we will certainly let Jim and Clare know that you appreciate their help. We look forward to your next visit!

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