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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

April 24, 2021

Thank you Lexus of Roseville. I purchased a 2019 ES 350 at a great price. I would to thank Yargo, Joe and Charlie for the great customer service you provided. More

by Rizm73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Joe Nazer, Charlie Hunt
Apr 26, 2021 -

Lexus of Roseville responded

Congratulations on your 2019 Lexus ES 350! We love to see this positive feedback about Yargo, Joe, and Charlie and are delighted to hear that you're a satisfied customer. Thank you so much for joining the Lexus of Roseville family!

April 23, 2021

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by RON-DIDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Buth, Jarrett Schultz
Apr 23, 2021 -

Lexus of Roseville responded

Thank you for your business and five-star rating of Lexus of Roseville!

April 23, 2021

Met a new service member who was nice and she educated me a little bit on my vehicle. Didn't get the gift I thought I would from an email but that's probably my fault for not asking. Service department was b More

by GINALAL1212
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tasha
May 10, 2021 -

Lexus of Roseville responded

Thank you so much for your longtime business and support. We really appreciate your feedback and I'm glad to hear that your recent visit went smoothly. If we overlooked something I would be glad to look into it for you. Please don't hesitate to give me a call. Jay U. - General Sales Manager - 916-472-7422

April 23, 2021

The service was excellent! It was thorough and timely. Everyone is friendly and helpful. I will continue to use and recommend this dealership. Thank you! More

by TKKERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Pullin
Apr 23, 2021 -

Lexus of Roseville responded

We appreciate the kind feedback! We strive to deliver top-notch service, and it is wonderful to hear that this was reflected in your visit. Drive safely, and we hope to see you again down the road!

April 23, 2021

very friendly great service we will see you for oil change when it is due. all the best to the whole staff thanks for being the best More

by DORSCOMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare Meline, David Rugg, Scott Williams
Apr 23, 2021 -

Lexus of Roseville responded

Thank you for your continued business and your confidence in our team! We are thrilled that you are a happy Lexus of Roseville customer. Have a wonderful day!

April 22, 2021

I was told that hood struts were weak!! I had it replaced last year. I asked the salesperson if there is a warranty for that, and haven't gotten any answer from anyone yet. More

by MKTOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Apr 23, 2021 -

Lexus of Roseville responded

I am sorry to hear that you are having trouble getting in contact with my team. We want our guests to get the most out of their vehicles, and it is never our intention to inconvenience them. I would appreciate another opportunity to speak with you about your situation directly. I will not be able to gather your contact information from this review, but please feel free to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 21, 2021

No call back by Brent. Walked on the lot and got a different salesman and bought. Was very unhappy with the difficulties with financing from SAFE. More

by Shariasmith95602
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Tachera, Charlie Hunt, Jeremy Monschau
May 10, 2021 -

Lexus of Roseville responded

Sharia - I am sorry to hear that you did not have a more successful experience. We strive to make the purchasing process go smoothly for our guests, and it is concerning that this was not better reflected in your time working with us. I would appreciate the opportunity to speak with you to see if there is anything I can do to assist you. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 21, 2021

I bought a new RX 350 and spent $58,000+ for this vehicle. After driving it for 250 miles, we noticed a crack in the lower right windshield. We never heard a noise that sounded like a rock hit anywhe More

by PSACO52
Recommend Dealer
No
Employees Worked With
Dennis Tachera
May 17, 2021 -

Lexus of Roseville responded

Pete - This is a disappointing review to read, and I assure you that we do value your business here. I sincerely apologize for the lack of effective follow-up communication on our end, and I would be more than willing to speak with you directly about your windshield. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 20, 2021

They are always friendly and professional. They completed the service more quickly than expected, despite being quite busy. We really appreciate the complimentary wash and loaner car, included. More

by BLUEANGELEYES6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Apr 20, 2021 -

Lexus of Roseville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Roseville team. Drive safely, and we hope to see you again down the road!

April 20, 2021

Excellent, efficient customer service, made car buying experience pleasant. Comfortable showroom, helpful and friendly staff. We enjoyed working with Scott Silverman. Would highly recommend for those look More

by MLR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Scott Silverman
Apr 20, 2021 -

Lexus of Roseville responded

It makes us smile to hear that you enjoyed working with Scott to get into your new Lexus. Thank you for sharing this feedback and rating Lexus of Roseville five stars! We are grateful for your support and wish you safe driving.

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