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Lexus of Roseville

Roseville, CA

4.8
1,887 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,887 reviews

April 02, 2021

Jay Nappal was the worst customer service I experienced. If a General Manager can call me I will share with them the horrible sales experience I had. Richard A Tapia 480-461-1874 More

by TAPIARICHARD23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nazer, Joe Nazer, Jay Uppal, Charlie Hunt
April 02, 2021

Fast, friendly and affordable service. Oil change was completed quickly and car left clean afterwards. Waiting area was comfortable and spaced out well for covid safety. More

by MYKNVIC2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Rodriguez
Apr 05, 2021 -

Lexus of Roseville responded

"Fast, friendly and affordable" are all words we love to see. Thank you for coming to Lexus of Roseville for your oil change! We look forward to assisting you again in the future.

April 02, 2021

I look forward to my appointments because everyone I encounter is professional, friendly, and genuinely interested in providing excellent service, they explain every aspect of the appointment and answe More

by PAMLAGRANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clair was exceptionally helpful, David Rugg, Brent Colley, Matt Anhaiser
Apr 05, 2021 -

Lexus of Roseville responded

There are so many kind words in your review which we love! Thank you for choosing Lexus of Roseville for your auto service needs. We look forward to your next visit with us.

April 01, 2021

My appt 7:45AM. Chcked in at 8:03AM. Asked for the loaner. was waiting more than 20min. i have to ask for car. not happy. More

by Thu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nelson
Apr 23, 2021 -

Lexus of Roseville responded

I am sorry to hear that you are not satisfied with your visit. We strive to deliver attentive and efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or anything else you would like to share, please do not hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 01, 2021

Excellent customer service A+! People are friendly!Best Excellent customer service A+! People are friendly! Best price in the town! Highly recommend this place for friends! Jeremy helped us set up the More

by CINCIN1688
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Uppal, Charlie Hunt, Jeremy Monschau
Apr 01, 2021 -

Lexus of Roseville responded

Thank you for your business and your outstanding recommendation of our team! We feel lucky to have you as a Lexus of Roseville customer.

March 31, 2021

The experience was great and fast. I did not plan on buying a car that day, I was just looking but it was worth the surprise. More

by A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Tristan Regnani
Mar 31, 2021 -

Lexus of Roseville responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Lexus of Roseville team. Drive safely in your new vehicle, and congratulations! We hope to see you again down the road!

March 31, 2021

Yargo was really friendly and welcoming, he was really helpful when it came down to making my selection, he got me a good rate and the process was quick and easy. More

by ANISA_HARDING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basta, Yargo, Yargo Basta, Dennis Tachera
Mar 31, 2021 -

Lexus of Roseville responded

We are delighted that Yargo took such great care of you and made you a happy customer! Thank you for choosing Lexus of Roseville and sharing your excellent review. Safe travels!

March 31, 2021

Excellent service as always (this is just filler to make the 25 word requirement, please consider removing that feature from the survey, thank you again) More

by christinediskin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tascha
Mar 31, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us, Christine! We appreciate your support and are happy to hear that you had a good experience with our team. Drive safely, and we hope to see you again at Lexus of Roseville!

March 31, 2021

There is a lack of response to questions and follow up has not been to the level I would have thought Lexus would provide. For example, It has been almost 3 weeks and I have still not received a call to s More

by WMBRAILE
Recommend Dealer
No
Employees Worked With
Joe Nazer
Apr 23, 2021 -

Lexus of Roseville responded

I sincerely apologize for the lack of effective follow-up communication on our end here. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly to ensure we get this all sorted out. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Jay U. - General Sales Manager - 916-472-7422

March 27, 2021

Excellent customer service, quality service work, and extremely easy to schedule online for my service visit. Fixed my tire leak, and other requested items. I highly recommend Lexus of Roseville. More

by JOHNNY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natascha Well
Mar 29, 2021 -

Lexus of Roseville responded

Thanks for trusting Lexus of Roseville with your vehicle. We look forward to taking care of you the next time you come in for service!

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