Lexus of Roseville

Got a text that my car was ready however I waited for service person to come tell me it was ready and nobody came after waiting for 15 min. I went up to the billing counter and told the girl I got a text service person to come tell me it was ready and nobody came after waiting for 15 min. I went up to the billing counter and told the girl I got a text but she didn’t receive the paperwork yet. She paged the advisor who came running in with my paperwork. The advisor never gave me an assessment of how my car was doing. The girl running the billing counter never said thank you after my transaction and seemed annoyed that she was working. When I went to retrieve my car they did not take the time to pull up my car so it was accessible. It was parked to the side behind another car that was blocking mine so I had to wedge my car out to leave. Also the said they would detail the inside of the car and that was not done as the coffee stains on the console and the rugs in the back were obviously still dirty. I do not think it was because they were busy I think everyone there was not interested in working as it was a Saturday. Funny because in my job I work retail and (on weekends ) and I can tell when people just don’t want to be there. I also own a Honda Civic and I feel like I get better service at a economy car dealer than what I expected from Lexus a luxury brand car dealer. Very disappointing. More

Really appreciate the great customer service by the service department. After living in the Central Valley for over 40 years, I look forward to having my Lexus serviced by Roseville in the future. service department. After living in the Central Valley for over 40 years, I look forward to having my Lexus serviced by Roseville in the future. More

When I arrived they didn’t have my appointment in the book, but I had called two days before hand and scheduled it. I asked that they look at a few things that were wrong, like my cell phone going back book, but I had called two days before hand and scheduled it. I asked that they look at a few things that were wrong, like my cell phone going back and forth from the car to my phone and they said they looked at it and no problem found, but the first first time my phone rang, it did it again. Everything I asked them to check, came back the same. To me I doubt they even checked. Disappointed More

Our experience with Boris and your dealership couldn't have been better. Boris was very knowledgeable, courteous and efficient. Paperwork was done quickly and efficiently. Thank you so much have been better. Boris was very knowledgeable, courteous and efficient. Paperwork was done quickly and efficiently. Thank you so much More

Matt was so accommodating,was finished in a timely manner. I was able to have a loaner so I didn’t have to wait for three hours manner. I was able to have a loaner so I didn’t have to wait for three hours More

Scott Silverman found my dream car for me. He made the whole car buying experience easy and effortless. He was professional, yet relaxed and extremely helpful in finding the car and in acquainting me wit whole car buying experience easy and effortless. He was professional, yet relaxed and extremely helpful in finding the car and in acquainting me with all the "bells and whistles". More

As always, I had a very good experience. The Reps. were friendly and courteous and the service great! My car was finished much sooner than I expected. friendly and courteous and the service great! My car was finished much sooner than I expected. More

I always have the best experience when I bring my can in to have it serviced. The waiting area is always user friendly and the refreshments are note worthy. Thanks Jackson to have it serviced. The waiting area is always user friendly and the refreshments are note worthy. Thanks Jackson More

What an amazing an easy process to purchase a new vehicle! Tristan did a great job negotiating and going to bat for us! This is our third Lexus from Lexus of Roseville and each experience has gone m vehicle! Tristan did a great job negotiating and going to bat for us! This is our third Lexus from Lexus of Roseville and each experience has gone more smoothly. The vehicles are great too. We just turned in our last Lexus that had over 200,000 miles and we owned it for 12 years. Great engineering and great people! More

Service is excellent. Very little wait time for check in. The car rental was very smooth and the clerks were very nice. We will come back The car rental was very smooth and the clerks were very nice. We will come back More