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Lexus of Roseville

Roseville, CA

4.8
2,003 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 2,003 reviews

May 02, 2021

Was such a great, easy n yes QUICK experience with Yargo Basta from start 2 finish,.Yes i would and WILL BUY from him again at Lexus. Looking forward to buying the new Lexus IS Sport 500. More

by FLIPSIDE1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta
May 03, 2021 -

Lexus of Roseville responded

We couldn't ask for better feedback than this! It's fantastic to see that Yargo made your experience so simple and seamless and we'll be certain to let him know you appreciated his assistance. We can't wait to help you bring home a beautiful Lexus IS 500 F Sport! - The Lexus of Roseville Team

April 30, 2021

The customer experience in the service department of Lexus of Roseville makes me want to always drive a Lexus! I live 2 hours away and only have my vehicle serviced by Roseville. More

by KIMJERGENTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 30, 2021 -

Lexus of Roseville responded

Kim - Thank you so much for making the trip to see us at Lexus of Roseville. It means a lot that you can trust us to take excellent care of you and your vehicle. We are grateful for your support!

April 30, 2021

Tascha and the rest of the Service Department are knowledgable, considerate, deliver the highest level of customer service, and do not try to up-sale you. I came in for my 30K mile service, thinking More

by User-403b11aa0a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tascha Wells
Apr 30, 2021 -

Lexus of Roseville responded

We love having you as a Lexus of Roseville customer! Thank you so much for taking time to share this feedback about Tascha and our Service Department. We are delighted that you can depend on us to take excellent care of you and your vehicle. Hope to see you next time!

April 28, 2021

Check in was seamless. Work was performed as promised. Work was completed in a timely fashion. Recommend others to get their car services done here More

by SNDFOOJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Apr 28, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! It means a lot to hear that you had such a successful experience working with the Lexus of Roseville team, as we want the most for our guests. We are wishing you safe travels, and hope to see you back next time!

April 28, 2021

Scott helped us find the right vehicle for our needs. He is extremely knowledgeable of the Lexus products and options and spent a great deal of time to explain and answer our questions. These new cars have More

by raysiuba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Scott Silverman
Apr 28, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Scott took good care of you here at Lexus of Roseville, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

April 28, 2021

Friendly, professional and accommodating staff . Text and phone communications appreciated. Service manager is fantastic. She insures my concerns are addressed and makes me feel comfortable in explaini More

by WSEMONI
Recommend Dealer
Yes
Employees Worked With
Tasha
Apr 28, 2021 -

Lexus of Roseville responded

We are thrilled that our team delivered such friendly, communicative service! Thank you for trusting Lexus of Roseville with your business and your vehicle. We hope to work with you again in the future!

April 28, 2021

Tascha is a great service advisor we went over what my car needed and went over options of what to do now or latter. The ball was in my court the whole time with no pressure to do this or that. She kept m More

by glenglen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tascha wells ( five stars)
Apr 28, 2021 -

Lexus of Roseville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such as successful experience working with Tascha. Drive safely, and we hope to see you back at Lexus of Roseville!

April 28, 2021

nobody answered the phone, several tries. finally left a call back request, got a return call 5 hours later. after 210 years getting vehicles serviced was denied a loaner car, NICE. More

by RCREGER.1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Anhaiser
May 17, 2021 -

Lexus of Roseville responded

It is disappointing to read this feedback, as we certainly expect a better experience for our guests. I apologize for the inconvenience and I would like the opportunity to make things right for you. Please consider giving me a call directly so we can discuss this together. Thank you, Jay U. - General Sales Manager - 916-472-7422

April 27, 2021

The whole staff at Roseville Lexus was great, they stayed an hour after closing and were super friendly the entire time. Joe was a lot of fun to work with, definitely not a typical dealership experience. More

by matthewb
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Joe Nazer
Apr 27, 2021 -

Lexus of Roseville responded

We appreciate the great review, Matthew! Thank you for choosing Lexus of Roseville and for taking the time to shout out Joe. We are wishing you safe travels in your new vehicle, and will be sure to pass on the kind words!

April 27, 2021

It was a pleasure dealing with Roseville Lexus. I would recommend them to friends. I'm loving my new vehicle and would return for future needs. More

by JILLDALTON
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Jeremy Monschau
Apr 27, 2021 -

Lexus of Roseville responded

Jill, congratulations on your new car! We are thrilled to hear that you are a happy customer and we appreciate your recommendation of our team. Thank you from all of us at Lexus of Roseville!

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