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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

March 07, 2021

From the moment we walked into the parking lot, everyone was so helpful and friendly, but not in a typical "car salesman" way. We felt we were treated with kindness, respect and the service was fast and eff More

by EMILYMAE86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Sean Buth
Mar 08, 2021 -

Lexus of Roseville responded

This feedback makes our day! Customer experience is our top priority, so we are thrilled to hear that you felt so well taken care of. Thank you for giving Lexus of Roseville your business and recommendation!

March 06, 2021

Everyone was very friendly . Made us feel very comfortable . We had seen the car on line and decided to go look at it. Car was a 2014 but looked brand new inside and out More

by ARCELIA69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Charlie Hunt
Mar 08, 2021 -

Lexus of Roseville responded

Thank you for reviewing Lexus of Roseville! We are so happy to hear that you enjoyed your visit with us and were happy with the vehicle you were interested in. Hope to see you down the road!

March 05, 2021

He was really polite and honest. We were able to snag a deal for a used Lexus gs 350. I would definitely recommend coming to him. More

by rikash01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
Mar 05, 2021 -

Lexus of Roseville responded

Congratulations on your new-to-you Lexus GS 350! We are so happy to hear that Tristan earned your recommendation and we appreciate you trusting us with this purchase. Thank you from our Lexus of Roseville team!

March 04, 2021

My wife and I appreciate the professional service provided by Lexus Roseville. We have been relying on Brent Colley for service recommendations since our 2005 SC430, then our new purchases of RC350 a More

by 06Colonel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Mar 04, 2021 -

Lexus of Roseville responded

Thank you for reviewing Lexus of Roseville! We're thrilled to hear that Brent is always so helpful when you bring your vehicles in for service!

March 03, 2021

Easiest process ever. Tristan had everything ready for me, took care of me on my trade in, and make this the best experience I’ve ever had buying a car. More

by Ddell40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
Mar 03, 2021 -

Lexus of Roseville responded

Thanks for shopping with Tristan. It was a pleasure to work with you at Lexus of Roseville!

March 03, 2021

Nelson welcomed me and said the work would be done by 2:00 PM. This was a major service (60,000 miles). He asked if I had any concerns about the car. He provided a loaner and applied a discount to the bi More

by JOB1938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Rodriquez
Mar 03, 2021 -

Lexus of Roseville responded

Thank you so much for taking the time to leave us this review! It was our pleasure to assist you here at Lexus of Roseville, and we will certainly let Nelson and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 03, 2021

Tristan was great to work with. He listened to my needs and budget. Everyone at Lexus was very professional and friendly and answered all of my questions . More

by CSILVA1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Tristan Regnani
Mar 03, 2021 -

Lexus of Roseville responded

Thank you for posting about your 5-star experience with Tristan. We're proud to have earned your business at Lexus of Roseville!

March 03, 2021

Excellent service every time I bring my car in for servicing. I just get what needs to be done and leave. I appreciate not being hassled for service I don’t need. More

by song4koj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Mar 03, 2021 -

Lexus of Roseville responded

This is the feedback we hope to see! Thank you for trusting your vehicle with Lexus of Roseville. We look forward to our continued relationship.

March 03, 2021

The service rep, Brent, reviewed my vehicle service history and provided recommendations for my high-mileage vehicle, plus observed needs, and over seeing my requested items More

by DMORGAN.CALBEAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Mar 03, 2021 -

Lexus of Roseville responded

Thank you for coming to Lexus of Roseville for your auto service needs! We are so glad to hear that Brain provided informative service, and we appreciate you taking time to share this feedback. Hope to see you next time!

March 03, 2021

disappointed with service on loaner-no instructions, disappointed with service on loaner -no instructions, never driven the car or one like it -barely over 1/4 tank of gas, not enough for a round trip More

by MSAN4D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin great at sales. Needed more time going over car
Apr 02, 2021 -

Lexus of Roseville responded

Thank you for reaching out. We want our guests to be comfortable in their loaners and will take steps to address the concerns you've mentioned here. I apologize that you didn't have a better experience with us. If there is anything else that I can do to assist you, please give me a call. Jay U. - General Sales Manager - 916-472-7422

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