Lexus of Roseville

Everyone is always friendly and professional. Ashley has always been very helpful with recommending service. The greeter, transportation and the cashiers, all nice people too!! Always a good service exper always been very helpful with recommending service. The greeter, transportation and the cashiers, all nice people too!! Always a good service experience. Thank you. More

Very professional with outstanding customer service. Tristan was low pressure and didn't attempt to oversell features we didn't want. Dennis from Finance was very thorough and extremely knowledgeable. Tristan was low pressure and didn't attempt to oversell features we didn't want. Dennis from Finance was very thorough and extremely knowledgeable. Would definitely recommend. More

Fantastic service department! They really delivered on customer service! It was my first time there as I was a Cadillac owner for years- I’m a loyal Lexus owner now!!! customer service! It was my first time there as I was a Cadillac owner for years- I’m a loyal Lexus owner now!!! More

Very professional, safe environment, great coffee. Service provided was thorough and efficient and results explained thoroughly. Much easier to wait for my car to be serviced in this environment . Service provided was thorough and efficient and results explained thoroughly. Much easier to wait for my car to be serviced in this environment . More

Waited almost an hour outside on cold, windy day for my Lyft ride back to dealership. I called my service rep after about 20-25 minutes and went to voicemail--left message. Waited another 10 minutes and ca Lyft ride back to dealership. I called my service rep after about 20-25 minutes and went to voicemail--left message. Waited another 10 minutes and called back and talked to someone in service. She put me on hold for almost 10 minutes and came back and didn't have any answers. I said can't you send me someone from Lexus instead of Lyft then. She said she would call me back and check. A few minutes later a get a text from Lyft that someone is on the way. (She never bothered to call me back.) Again, we wait for Lyft driver and finally get a text that says he waiting for us. No one is where I am--I call him. He was sent to PF Chiang--I was at Nordstrom Rack which is exactly where I was dropped off originally. I finally make it back to Lexus and am given my key. I walk out and no one is in sight. When I dropped off my car, I told the greeter that I was having problems operating the electronics and was told a technician would help me after the car was done. Again I waited and finally went back inside, and a young man from rentals asked if I needed help. I told him I was actually very unhappy about the whole experience. He tried finding out who my salesman was--turns out he is in finance and he was busy. So the young man came out and helped me -- the only bright spot of the whole Lexus experience. (By the way, a Lyft ride is not an acceptable mode of transportation from Lexus!) More

I have now dealt with Lexus of Roseville on two occasions and have been very satisfied. Our sales person Scott Silverman was very thorough in following up and addressing our questions and making our our expe and have been very satisfied. Our sales person Scott Silverman was very thorough in following up and addressing our questions and making our our experience very smooth. More

The salesperson and finance person were both very easy to work with. Our only issue was having to wait about an hour and a half for a finance person to become available. work with. Our only issue was having to wait about an hour and a half for a finance person to become available. More

Excellent they even vacuumed my car with all that German shepherd puppy hair 😀 Great service from Ashley and all staff Thank you for always best service shepherd puppy hair 😀 Great service from Ashley and all staff Thank you for always best service More

Mr. Velikov was friendly and was very helpful throughout the purchase process. He answered all my questions and gave important information on the new car's functions. the purchase process. He answered all my questions and gave important information on the new car's functions. More

Mr. Colley was Exceptional. He walked me through what was needed and car was ready when promised. Clean car upon pick up and great service, always :) was needed and car was ready when promised. Clean car upon pick up and great service, always :) More