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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

February 01, 2021

Excellent , very professional services also very helpful thanks Boris. Mr Lynn slater also very helpful and very professional .Boris s manager I don’t know his name , also very good and professional ! More

by RAI.ASHOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Boris Velikov
Feb 01, 2021 -

Lexus of Roseville responded

Thank you for reviewing Lexus of Roseville! We're glad to hear that Boris and Lynn were so helpful during your visit. Congrats on the purchase of your vehicle and drive safely!

January 31, 2021

Joe gave us a great deal which we were very happy with. No haggling, that’s the way I like to buy a car. He did a great job setting up our phones and because it was getting late and we were both tired we s More

by Dotraybrown5778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nazer
Feb 01, 2021 -

Lexus of Roseville responded

We are delighted that Joe took such great care of you and delivered a five-star purchase experience! Thank you from all of us at Lexus of Roseville, and safe travels in your new car!

January 29, 2021

Great customer service, I appreciate the fact that I get a loaner vehicle when I need service in my car. Natasha is always amazing and she is a great communicator regarding what needs to be done on my vehic More

by Christinemichael68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha
Jan 29, 2021 -

Lexus of Roseville responded

Christine - We appreciate this wonderful feedback about our customer service! It's great to hear that Natasha provided straightforward service regarding the work your vehicle requires. Thank you so much for being part of the Lexus of Roseville family!

January 29, 2021

The Service Department at Lexus of Roseville is outstanding and very professional. Brent Colley is a perfect Service Advisor and I highly recommend him. I have worked with him for years and always More

by DAVER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Jan 29, 2021 -

Lexus of Roseville responded

Your confidence in our service team means the world to us! It's fantastic to hear that Brent has been taking good car of your vehicle for so long. Thank you for trusting Lexus of Roseville with all your repair and maintenance needs!

January 28, 2021

Initially trying to contact a service advisor was a problem. I could not get a call returned. Once I got the appointment and went for service, the visit was fine the advisor was good and the service wa More

by ROBERTCOLLINS325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg, Scott Silverman, Sean Buth, Jeremy Monschau, Mark Elamad
Jan 29, 2021 -

Lexus of Roseville responded

Robert - We apologize for the trouble you had reaching our team initially but are happy to hear that your visit went smoothly. Thank you so much for taking the time to share this feedback! We will use it to improve for your future visits. Jay U. - General Sales Manager - 916-472-7422

January 28, 2021

We use Lexus of Roseville. Always excellent service. Would highly recommend. Just had some service done. Easy and fast to make the appointment. They go above and beyond for their customers. Grateful for More

by LETTERDESIGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larissa Rivera
Jan 28, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Roseville, and we look forward to your next visit!

January 28, 2021

I appreciate the communications regarding my airbag recall. Additionally Brent, the service advisor was professional, knowledgeable and provided insightful advice on my SC430 Thank you. More

by DRUM88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Jan 28, 2021 -

Lexus of Roseville responded

We are happy that Brent and the team could deliver a great experience! Thank you for trusting Lexus of Roseville with your business and your Lexus SC 430. Drive safely and have a fantastic day!

January 28, 2021

The service here is good BUT: I made an appointment, arrived 15 min early. My appointment was just for an oil and filter change. This service took 90 min to complete. Cost $95, for 5 quarts and filte More

by rerusconi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Jan 29, 2021 -

Lexus of Roseville responded

It's never our intention to cause an inconvenience and I apologize if your visit took longer than anticipated. I'd be more than willing to discuss these concerns together. Please don't hesitate to reach out. Thank you for your business, Jay U. - General Sales Manager - 916-472-7422

Jan 29, 2021 -

rerusconi responded

Hi, Thanks for responding, I was wondering if someone would. The feeling I got is: You were not REAL busy. As I sat there, people came in, after me, were there a while and left ahead of me. Yes, I know my service was minor, could be done at any time. But, I got the feeling, I was sort of put "on the back burner". My service could wait, others were more important. Most likely in the future, I will look elsewhere unless the service is for something only the dealer can do. Rick Rusconi

Jan 29, 2021 -

Lexus of Roseville responded

Rick - I appreciate the additional information. We would never want our guests to feel this way so I will speak with my team about your feedback. I understand your frustration here, but I hope you consider allowing us another chance to impress you. Thank you, Jay U. - General Sales Manager - 916-472-7422

January 27, 2021

I have been going to Lexus of Roseville on and off for the past several years. I have always experienced exceptional customer service from all of the staff at every point of my visit. The estimates have a More

by mk_laidlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Jan 27, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We strive to deliver efficient and transparent service, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Lexus of Roseville next time!

January 27, 2021

Friendly, helpful personnel. Safety recall (door handles) and service on my RX350 was handled quickly while I waited in the clean waiting room. I was on my way home in less than 2 hours with a nice More

by DARLENE3804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larissa Rivera
Jan 28, 2021 -

Lexus of Roseville responded

We really appreciate the positive feedback, Darlene! It's wonderful to hear that our team took such good care of you and your Lexus RX 350. Thank you for coming to Lexus of Roseville for your recall repairs!

Jan 28, 2021 -

DARLENE3804 responded

You're welcome. In this day and age, good customer service counts for a lot, and I will not take my business where there is poor customers service.

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