Lexus of Roseville

Tristan was great. Very knowledgeable about the vehicles. We came to look at a Ford that already sold and he pointed us to a comparable Lexus. We bought it. Very easy and enjoyable experience. We came to look at a Ford that already sold and he pointed us to a comparable Lexus. We bought it. Very easy and enjoyable experience. More

As always, a professional and efficient visit. Waiting room appropriately set up for social distancing. All staff I came in contact with were friendly and helpful room appropriately set up for social distancing. All staff I came in contact with were friendly and helpful More

Dealership is very bad about returning phone calls after you purchase your car. Left numerous voice mails in different depts. and no one calls you back. My husband left a couple messages in the service de you purchase your car. Left numerous voice mails in different depts. and no one calls you back. My husband left a couple messages in the service dept. No one answers or returns your voice mail. Have left a couple messages in the finance dept. because I have a question on one of the pieces of paperwork we signed and once again, they don't answer the phone and don't return voice mails. Very disappointed. More

Everything was efficient. Roseville Lexus’ service was superb! I was greeted by the service guy who took my car. I met with my service advisor after 10 mins. I was given my loaner car thereafter. My total superb! I was greeted by the service guy who took my car. I met with my service advisor after 10 mins. I was given my loaner car thereafter. My total time spent at the dealership was under 25 mins. More

Excellent service. This is the third Lexus we have purchased from this dealership and have always been entirely satisfied with their service. We will continue to have our vehicles serviced by them. purchased from this dealership and have always been entirely satisfied with their service. We will continue to have our vehicles serviced by them. More

The Lexus team was on time, my wait was minimal, the car was ready when promised and the price was as it was advertised. All was very good. was ready when promised and the price was as it was advertised. All was very good. More

Check in and delivery was on time waiting lounge was very neat and had snacks with variety of coffee. Associates are very welcoming and knowledgeable. neat and had snacks with variety of coffee. Associates are very welcoming and knowledgeable. More

Exceptional service provided. I couldn't have asked for a better experience. The staff was helpful and made the process great. Boris really exceeded my expectations, I couldn't have thanked him enough. better experience. The staff was helpful and made the process great. Boris really exceeded my expectations, I couldn't have thanked him enough. More

Was impressed by Joe's commitment to providing a good customer experience. However, my initial impression of the dealership was tainted because I had made an appointment with Ryan and, when I arrived, h customer experience. However, my initial impression of the dealership was tainted because I had made an appointment with Ryan and, when I arrived, he had forgotten about our appointment. I was left waiting for about 10 minutes only to be passed me off to Joe who had not been updated on my prior conversations with Ryan. I felt like I was a bother and offered to return at another time. Joe worked well with me (I had already decided on the car prior to arriving at the dealership) and then when we were working out the final details, Joe disappeared and Ryan returned which was discombobulating, especially since Ryan was predisposed to say "no" to everything. Here I was writing a check for over $50K and it was pulling teeth just to get a cargo net! Ryan made no effort to apologize for forgetting my appointment and making me wait, showed no contrition, and made no effort at service recovery. Poor Joe was left with that task and Joe managed just fine without Ryan. To boot, when I returned a couple of days later, Ryan was not even there to conclude the deal -- Joe was great, walked me through the safety settings and gave me a tutorial on how to use all the new features. Also, the finance guy was very helpful and personable -- appreciated him as well. As for recommending the dealership, I am not sure yet -- hoping that as the years go on, I will have a good service experience when I return for maintenance. More