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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

January 14, 2021

The service center ran diagnostics against my reported problem of a solid ABS light. Apparently, the light switched off and no issues was discovered after much testing. The service center did not charge f More

by RAJIVDONDE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Jan 14, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back next time!

January 14, 2021

I am so happy I found my car at this place. Going out to purchase a car is always a bit unnerving. Boris walked up and showed me the car I was asking about and answered all my questions. Afterwards he went More

by SPARKLEB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schultz, Boris Velikov
Jan 14, 2021 -

Lexus of Roseville responded

We love happy customers so this review made our day! It's great to hear that Boris went above and beyond to assist with your purchase. We hope that you're enjoying your new vehicle, and we appreciate your business. Thank you from the Lexus of Roseville team!

January 14, 2021

All around good service. I rarely submit 5 stars unless everyone involved was over the top. Unfortunately, Lynn was rather demeaning when we didn't want the up charges. More

by SCARCERANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Scott Silverman, Som Praseuth
Jan 15, 2021 -

Lexus of Roseville responded

We are grateful to have you as a customer and I appreciate you sharing this feedback. If you would like to discuss your experience in further detail, I would be glad to take your call. Thank you for your business and safe driving! Jay U. - General Sales Manager - 916-472-7422

January 14, 2021

Everything was done to my vehicle as required. I had 3 service campaigns that were completed as well as my oil change and 10K maintenance. More

by carrie8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Williams, Brent Colley
Jan 14, 2021 -

Lexus of Roseville responded

It was our pleasure to assist you, Carrie! Thank you for being a great Lexus of Roseville customer and taking the time to leave your positive feedback. We hope to welcome you back in the future!

January 13, 2021

Employees were accommodating and we felt safe in the environment. Everyone was very friendly and we felt no pressure while we were there. Extremely happy with our purchase. More

by Mr&Mrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Boris Velikov
Jan 13, 2021 -

Lexus of Roseville responded

Happy customers make us happy! We are overjoyed to hear that you felt comfortable working with our team to get into your new vehicle. Thank you for your business and safe driving from our Lexus of Roseville team!

January 12, 2021

Very challenging to get them to rectify the damage their team did to our car’s door handle. I was hoping for a positive outcome but that has not happened; feeling very sad, unhappy and frustrated. More

by KATHLEENMCCREERY
Recommend Dealer
No
Employees Worked With
Nelson
Jan 29, 2021 -

Lexus of Roseville responded

Kathleen - This is a concerning review to read. I would be more than willing to speak with you directly about what happened with your door handle and see what we can do to assist you. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

January 11, 2021

Professional, friendly, knowledgeable salesman. Service and customer friendly. I would recommend Lexus of Roseville. love my new car. Got a fair and great trade in More

by JACKIE40
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Everyone was extremely nice and helpful , Lynn Slater, Jeremy Monschau
Jan 11, 2021 -

Lexus of Roseville responded

Thank you for your outstanding recommendation of our team! Congratulations on your new car, from all of us at Lexus of Roseville!

January 09, 2021

Left a message for the service manager he shared with the staff. Matt is the best. I will purchase a Lexus again due to the exceptional service. More

by NANCY29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Jan 11, 2021 -

Lexus of Roseville responded

Nancy, your business and positive feedback mean the world to us! Thank you for taking the time to highlight Matt's great work. We are happy to have you as a customer and look forward to welcoming you back to Lexus of Roseville next time!

January 08, 2021

Lexus of Roseville is a professional experience. Through the years I have purchased several new vehicles. I now realize Lexus of Roseville is the bench mark other dealers are attempting to duplicate. This More

by D.JMANSFIELD
Recommend Dealer
Yes
Employees Worked With
Yargo Basta
Jan 08, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share! We strive to deliver a seamless purchase experience, and it is wonderful to hear that our service stands out from other dealerships you have worked with. Congratulations on your new vehicle, and drive safely! We hope to see you back at Lexus of Roseville for your first oil change!

January 08, 2021

Yargo Basta was very friendly and helpful getting me in and out in a timely manner. I had to turn in a rental car by 5:00 pm or get charged another day. I was finished with everything by 4:45 pm. More

by RMENDEZ5015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta
Jan 08, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are so glad Yargo took such good care of you here at Lexus of Roseville, and we will be sure to pass along your kind words. It was our pleasure to assist you, and if you ever need anything else, don't hesitate to come back and see us again!

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