Lexus of Roseville

Waited almost an hour outside on cold, windy day for my Lyft ride back to dealership. I called my service rep after about 20-25 minutes and went to voicemail--left message. Waited another 10 minutes and ca Lyft ride back to dealership. I called my service rep after about 20-25 minutes and went to voicemail--left message. Waited another 10 minutes and called back and talked to someone in service. She put me on hold for almost 10 minutes and came back and didn't have any answers. I said can't you send me someone from Lexus instead of Lyft then. She said she would call me back and check. A few minutes later a get a text from Lyft that someone is on the way. (She never bothered to call me back.) Again, we wait for Lyft driver and finally get a text that says he waiting for us. No one is where I am--I call him. He was sent to PF Chiang--I was at Nordstrom Rack which is exactly where I was dropped off originally. I finally make it back to Lexus and am given my key. I walk out and no one is in sight. When I dropped off my car, I told the greeter that I was having problems operating the electronics and was told a technician would help me after the car was done. Again I waited and finally went back inside, and a young man from rentals asked if I needed help. I told him I was actually very unhappy about the whole experience. He tried finding out who my salesman was--turns out he is in finance and he was busy. So the young man came out and helped me -- the only bright spot of the whole Lexus experience. (By the way, a Lyft ride is not an acceptable mode of transportation from Lexus!) More

The salesperson and finance person were both very easy to work with. Our only issue was having to wait about an hour and a half for a finance person to become available. work with. Our only issue was having to wait about an hour and a half for a finance person to become available. More

Excellent they even vacuumed my car with all that German shepherd puppy hair 😀 Great service from Ashley and all staff Thank you for always best service shepherd puppy hair 😀 Great service from Ashley and all staff Thank you for always best service More

Mr. Velikov was friendly and was very helpful throughout the purchase process. He answered all my questions and gave important information on the new car's functions. the purchase process. He answered all my questions and gave important information on the new car's functions. More

Mr. Colley was Exceptional. He walked me through what was needed and car was ready when promised. Clean car upon pick up and great service, always :) was needed and car was ready when promised. Clean car upon pick up and great service, always :) More

Tasha Wells was congenial and professional as she walked us through the work that was to be done as was recommended at our last service in September 2020. Updating the recommended work allowed us to save ab us through the work that was to be done as was recommended at our last service in September 2020. Updating the recommended work allowed us to save about $300. Work completed and car delivered as promised...clean and bright! More

Brent Colley was exceptional. He is the very best and will be the reason I come back. Clean car and great service . Thank you. Kevin will be the reason I come back. Clean car and great service . Thank you. Kevin More

I was happy to get almost everything on the vehicle I had been looking for. Yargo was a great help and always quick to check out a vehicle I had seen on line and report rather it all the things I was looki been looking for. Yargo was a great help and always quick to check out a vehicle I had seen on line and report rather it all the things I was looking for. As it was the first car I had bought since my husband passed I was a little apprehensive in light of stories about sales pressure. I am happy to report I never felt any pressure from Yargo or anyone to purchase and when it came to the add-ons, such a a longer warranty, etc I appreciate Lynn working with me to "almost" meet my maximum spending limit. More

Scott was excellent to deal with. Answered all our questions. Your survey will not submit unless I keep typing and get this review up to 25 words. questions. Your survey will not submit unless I keep typing and get this review up to 25 words. More

Scott was very helpful, knowledgeable, and receptive to our vehicle requirements. We appreciated the time he spent with us. When the time comes for a new vehicle we'll certainly visit Lexus of Roseville an our vehicle requirements. We appreciated the time he spent with us. When the time comes for a new vehicle we'll certainly visit Lexus of Roseville and ask for Scott. More