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Lexus of Roseville

Roseville, CA

4.8
1,908 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,908 reviews

December 08, 2020

Overall experience was great. I test drove the car and there was no pressure. Friendly staff and excellent customer service. Will definitely make recommendations to my friends and family!! More

by VERVIN_1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Dec 09, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Roseville, and it means a lot to know that you will recommend us to others. We hope to see you again sometime!

December 08, 2020

Thanks again for accommodating the service on short notice and doing it all with a smile. Always a pleasure to bring my car in. I love my Lexus! More

by ZACBACON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Dec 08, 2020 -

Lexus of Roseville responded

Thank you for trusting Lexus of Roseville to get the job done. We look forward to taking care of you the next time you bring your vehicle in for service!

December 07, 2020

This is our 4th vehicle purchase from Roseville Lexus. We’re always treated amazing and the service is the best! Thank you Joe Nazer and Dennis Tachera! More

by Bd3moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Joe Nazer
Dec 07, 2020 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Joe and Dennis delivered such a seamless purchase experience. Safe travels in your new vehicle, and we hope to work with you again at Lexus of Roseville!

December 05, 2020

From service: my 8:30 am appt took 2:00+ hours and windshield was streaked. Needed tire psi adjusted for winter season & wash. Too long. More

by WINTERSUMMER4ME
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tasha, my customer service agent is terrific! The stars are for her!
Dec 07, 2020 -

Lexus of Roseville responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient service, and I assure you that it is never our intention to inconvenience our guests. I will be sure to pass on this feedback to my team so we can work towards improving. If there is anything more I can do to assist you, please do not hesitate to reach out. Thank you, Jay U. - General Sales Manager - 916-472-7422

December 04, 2020

Very friendly and efficient staff. I love the fact that I can now communicate with my service advisor via text message. Thank you for making this feature available! More

by JL_MAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 04, 2020 -

Lexus of Roseville responded

Thank you for the great feedback! We strive to deliver a seamless customer experience, and it is excellent to hear that this was reflected in your visit. We appreciate your business and hope to see you back at Lexus of Roseville!

December 04, 2020

This was our first visit to the service center to get all the 'new car' coverage things taken care of. Excellent service and great staff. You all make it so easy for us! My husband says everyone was so ef More

by MARCYJ44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't get any names--sorry
Dec 04, 2020 -

Lexus of Roseville responded

Marcy - A big thanks to you and your husband for trusting us with your auto needs! We love to hear that your first visit with our service center was so easy and efficient. Hope to see you next time at Lexus of Roseville!

December 04, 2020

We found the experience to be very pleasant. We got the car we wanted and the sales staff that assisted us was very friendly and helpful. The price was as we agreed by phone and they honored it with no ha More

by RFISHWONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Joe Nazer
Dec 04, 2020 -

Lexus of Roseville responded

All of us at Lexus of Roseville are happy to hear that you were able to drive home in the vehicle you wanted. Thank you so much for allowing us the chance to assist you! We hope to see you again for your first oil change.

December 03, 2020

Staff was very courteous and friendly. The work was done in a very timely manner. This is the second car we have purchased here and are very satisfied. More

by ENGINEERJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare Smith
Dec 03, 2020 -

Lexus of Roseville responded

We're so lucky to have you in the Lexus of Roseville family, Jon! It's always our pleasure to make your service visits friendly and efficient. Thank you for trusting us with all your automotive needs!

December 03, 2020

Great service and willingness to expedite the paperwork in the most efficient way possible. They helped us get a good trade in value and the entire purchasing experience felt very transparent. More

by de-mow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Joe Nazer
Dec 03, 2020 -

Lexus of Roseville responded

Hearing that you had such a seamless purchase experience at Lexus of Roseville made our day! Thank you for the review and enjoy your new vehicle. We hope to see you back for your first oil change!

December 02, 2020

Our salesman was great. He stayed after closing on Thanksgiving eve to close the deal with us. The Finance person, who stayed late, was great! More

by WALLYC63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Lynn Slater, Scott Williams, Som Praseuth
Dec 02, 2020 -

Lexus of Roseville responded

Congratulations on your new vehicle, Wally! We appreciate your support and are thrilled to hear that you had such a fantastic purchase experience working with the Lexus of Roseville team. We hope to see you back for your first oil change!

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