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Lexus of Roseville

Roseville, CA

4.8
1,908 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,908 reviews

December 02, 2020

Very professional and Excellent follow up and follow through working with Charlie Hunt locating the right used car for my needs. Found a perfect cream puff, low miles and not one scratch! All done whil More

by Bob Schultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley, Charlie Hunt
Dec 02, 2020 -

Lexus of Roseville responded

Hi Bob - It makes us very happy that you would say you found the perfect car at Lexus of Roseville. Thank you so much for posting about your experience working with Charlie and Brent! We appreciate your business and look forward to your next visit.

December 02, 2020

This dealership always treats me like I am a VIP. That includes sales, parts and service. It is difficult for me to buy any other brand of vehicle. Who doesn't like a vehicle with beauty, luxury AND rel More

by DAVE.BLACK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Scott Williams, Sean Buth
Dec 02, 2020 -

Lexus of Roseville responded

Dave - What a wonderful review! We are thrilled to hear that you've had positive experiences with all of our departments and that you can depend on Sean for professional service, every time. Thank you for your repeat business! We look forward to your next visit at Lexus of Roseville.

December 02, 2020

On time, does a good job, setting expectations, went over invoice informed me of everything.. I thought the price was high for what was done - oil change, tire rotation More

by PHEALY1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed, but do not remember her name
Dec 04, 2020 -

Lexus of Roseville responded

Thank you for sharing this feedback. We strive to provide an excellent value to our guests and will keep your review in mind moving forward. I'm happy to hear that you're satisfied with our service, and if there is anything further that I can do to assist you, please give me a call. Jay U. - General Sales Manager - 916-472-7422

December 01, 2020

Charlie was awesome! He made our buying experience easy and quick. I will be servicing my new Lexus at Roseville because of the great customer service! More

by SACTO_KINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt
Dec 02, 2020 -

Lexus of Roseville responded

Thank you for posting about your wonderful experience with Charlie at Lexus of Roseville! We are proud to have earned your business and we look forward to working with you next time!

December 01, 2020

Excellent service Tristan has always treated me and my wife very professionally, He worked with us to order and get this vehicle out of Japan amid the COVID-19 pandemic. Well Done More

by T_RHEAULT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
Dec 02, 2020 -

Lexus of Roseville responded

We are so glad to hear that you are your wife were well taken care of by Tristan and the team! Our sales team works hard to ensure that our customers can get their dream car no matter the circumstances, so we appreciate you leaving such a great review. Thank you! - Your friends at Lexus of Roseville

December 01, 2020

Lexus of Roseville provided another excellent experience. Nelson my Service Advisor came through again. The entire service staff is a pleasure to work with as always! They're attention to detail, courteous More

by stephen.mallette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Dec 01, 2020 -

Lexus of Roseville responded

Stephen, thank you for trusting us with your business. At Lexus of Roseville, it is our priority to provide outstanding service and we're thrilled to hear that Nelson continues to hit the mark. We look forward to working with you next time!

November 30, 2020

I could not be more pleased working with Yargo Basta, who sold us our last car. He is an amazing man who knows his Lexuses! We did everything almost exclusively via email. I was there literally 3.5 hours, More

by MMULLER319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Nov 30, 2020 -

Lexus of Roseville responded

Thank you for taking the time to review us! We are very proud to have Yargo on our team, and it is great to hear that he went above and beyond to make your purchase experience go so smoothly. Congratulations on your new vehicle, and enjoy it! We will be sure to pass on the kind words! - The Lexus of Roseville team

November 29, 2020

Very good service. You should have let me leave this at 3 words. I am very satisfied with Lexus of Roseville and the people I dealt with, but I am troubled by the fact that an email confirming my appointm More

by CLDLGONU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Rodriquez
Nov 30, 2020 -

Lexus of Roseville responded

Thank you for sharing this feedback. I'm so sorry to hear about the email mix-up and that our team hasn't been in touch to discuss this further. Unfortunately, I won't be able to help sort this out without further information. Would you please call me directly? Thank you, Jay U. - General Sales Manager - 916-472-7422

November 28, 2020

Very professional & efficient. Great customer service. Would definitely recommend! Very courteous, easy to make appointments in a timely manner. My Lexus has never been serviced anywhere else. More

by RETJEAN4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nazer
Dec 01, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! Providing professional and efficient service is always the goal here at Lexus of Roseville, and it means a lot to know that we made it happen for you. We look forward to your next visit!

November 27, 2020

The Service Dept. here is always AWESOME.....professional, courteous, and knowledgeable! They make you feel like a special customer, and are always patient with any questions. More

by watersongranch
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Nov 30, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Roseville, and we look forward to your next visit!

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