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Lexus of Roseville

Roseville, CA

4.8
1,892 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,893 reviews

November 02, 2020

Matt is knowledgeable on our Lexus service needs. Questions are always answered. Offering a loaner car is always a great for me. No inconveniences to have to have someone else drive me home and then More

by JERYES59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Nov 02, 2020 -

Lexus of Roseville responded

Thank you for trusting Lexus of Roseville with your business! We're glad to hear that Matt continues to impress you by providing great service!

November 02, 2020

Fit me in quickly when I called, provided a loaner, and delivered on schedule. This was the first time they had seen this car and their recommendations were helpful. More

by ERIC.LACOMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Nov 02, 2020 -

Lexus of Roseville responded

Hi Eric - Thank you for the kind review! It is great to hear that you had such an efficient service experience at Lexus of Roseville. We are proud to have earned your support, and we hope to work with you again down the road!

November 02, 2020

We spent several hours there trying used Lexus suvs. Our salesman was Som, whom we were grateful for as he was so patient and could not do enough for us. If I were to buy a new Lexus, I would go to him for More

by SUEMARIE4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Som Praseuth
Nov 03, 2020 -

Lexus of Roseville responded

Hi Susan - All of us at Lexus of Roseville are happy to know that you're enjoying your new vehicle. Thank you for posting this feedback about your experience working with Som! We love that he could assist with your purchase. Safe travels and hope to see you down the road.

November 02, 2020

He was rude when I bought my car. Shook his head & acted as if I was making a mistake not buying an extended warrantee. I truly like this dealership, just not Mr. Slater. More

by ca.coastal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater
Nov 06, 2020 -

Lexus of Roseville responded

This doesn't sound like the professional and accommodating service that we strive to offer and I apologize for what you experienced. It is our goal to find the best option for guests and I'm sorry if we left the wrong impression. I want to make sure your concerns are addressed and if you would be open to speaking with me, I'd appreciate the opportunity to do so. Thank you, Jay U. - General Sales Manager - 916-472-7422

October 31, 2020

Lexus of Roseville crew is very professional and very thorough! Matt made sure our car was checked top to bottom and delivered in perfect working order. Thank You! More

by RJ19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Nov 01, 2020 -

Lexus of Roseville responded

It's wonderful to hear that your vehicle is running smoothly after your visit with us at Lexus of Roseville. Thank you so much for writing us a review and mentioning Matt! For all your future auto service needs, we will be here to help.

October 30, 2020

He took great care of us, and he is the reason we bought a car today. He is very pleasant to work with. Appreciate it. More

by Cs76324-bills
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
Oct 30, 2020 -

Lexus of Roseville responded

Your feedback means so much to us! Thank you for supporting Lexus of Roseville!

October 30, 2020

From the moment Tristan asked if he could help us when we walked in, to when we drove out with a new car, Tristan was amazing. We never felt hustled or pushed. He explained everything about the model we were More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Carey, Tristan Regnani
Oct 30, 2020 -

Lexus of Roseville responded

Hi CJ - Thank you for taking the time to share your experience! It is wonderful to hear that Tristain and the team earned your five-stars. We appreciate your support and hope you enjoy your new vehicle! - The Lexus of Roseville team

October 30, 2020

Bought our first Lexus. Had a great experience. Thankful to Charlie who made it fun for us. Will definitely recommend Lexus of roseville to friends. More

by SNDFOOJ
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt
Oct 30, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Charlie took good care of you here at Lexus of Roseville, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

October 30, 2020

The Roseville of Lexus crew are always welcoming, knowledgeable, and helpful. My service advisor was Mr. Nelson Rorigues. He was responsive and attentive keeping me informed the problems my car had. More

by J. LEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Rorigues, David Rugg
Nov 02, 2020 -

Lexus of Roseville responded

"Welcoming, knowledgeable, and helpful" are all words we love to see. Thank you so much for reviewing Lexus of Roseville and giving a shout out to Nelson! We look forward to your next visit with us.

October 29, 2020

Boris and Chris went above and beyond! They made the process smooth, easy, and fast. I am a returning customer and would highly recommend them to my family and friends. They provide excellent customer More

by LARRYITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Boris Velikov
Oct 30, 2020 -

Lexus of Roseville responded

Thank you, Larry, for trusting Lexus of Roseville with your business! We're thrilled to hear that Boris and Chris took care of you and we wish you safe travels in your vehicle!

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