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Lexus of Roseville

Roseville, CA

4.8
1,887 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,887 reviews

September 23, 2020

Purchased my 2005 LS 430 from your dealership and each service visit has been a very positive experience. Service Advisor Roger Williams rates 5 stars. More

by PANSY2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Williams, Service Advisor rates 5 stars...he's "the best".
Sep 23, 2020 -

Lexus of Roseville responded

Thank you for sharing your feedback. We're glad to hear that Roger continues to impress you each time you bring your Lexus LS 430 in for service. All of us at Lexus of Roseville are proud to have you as a loyal customer!

September 23, 2020

Another great visit. Very responsive, very well done. We own a BMW as well. Lexus crushes their service department. Please keep up the great work.! More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry...do not recall her name but she was FANTASTIC once again
Sep 23, 2020 -

Lexus of Roseville responded

Hi Dan - Thank you for your support! It is excellent to hear that you are so confident in the Lexus of Roseville team to get the job done. We appreciate your business and hope to see you back next time!

September 23, 2020

Charlie Hunt was the perfect Rep for Lexus. Our buying process took quite a while in order to get the car we wanted. Charlie stayed the course and the right car was delivered. Apparently the car was qui More

by LWB4LJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt
Sep 24, 2020 -

Lexus of Roseville responded

Thank you for reviewing Lexus of Roseville and for giving a shout out to Charlie! We are thrilled to hear that he went above and beyond to help you purchase a vehicle that suits your needs. Congratulations and safe travels!

September 23, 2020

Very attentive service -- nice waiting room -- service was quickly finished - we are happy. That is about all I can say about the experience for you. More

by RAYMONDBROSTERHOUS
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 23, 2020 -

Lexus of Roseville responded

Thank you for posting about your recent service visit. We're thrilled to hear that our Lexus of Roseville team took care of you and made your experience a 5-star one!

September 22, 2020

Great experience every step of way. (From first point of contact on phone, arrival and outside hand off to all other steps along way - all good) More

by KIKIHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Scott Williams, Brent Colley, Matt Anhaiser
Sep 22, 2020 -

Lexus of Roseville responded

It's wonderful to hear that from start to finish you had a five-star experience with us at Lexus of Roseville! Thank you for trusting us with your vehicle. We hope you enjoy your day.

September 22, 2020

Every time my vehicle requires service, Brent is a pleasure to work with. This time I opted to wait in the lounge, and was glad to see social distancing measures in place however I did not see any san More

by JAMIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 23, 2020 -

Lexus of Roseville responded

Jamie, while I am glad to hear that Brent always provides you with great service, I am concerned by your additional comments. Customer safety is a top priority for us and I apologize for leaving the wrong impression during your last visit. I will address this feedback with my team so we can offer a more comfortable experience in the future. Thank you for your business, Jay U. - General Sales Manager - 916-472-7422

September 22, 2020

My service experience with Lexus of Roseville began in 2006. Over the past fourteen years I have not been disappointed. For much of that time Service Advisor, Matt Anhaiser, has been available to coordina More

by Loyal Foothill Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Matt Anhaiser
Sep 23, 2020 -

Lexus of Roseville responded

Thank you for your loyalty to us. At Lexus of Roseville, we strive to take excellent care of guests and it is fantastic to hear that Matt continues to hit the mark. We look forward to working with you during your next visit!

September 21, 2020

Thanks for the quick efficient service. My Service Rep Nelson Rodrigue is outstanding, listens, makes recommendations and always smiles. It is a pleasure to work with him. More

by TAYLORONMULBERRY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Rodrigue
Sep 21, 2020 -

Lexus of Roseville responded

Tylor - we appreciate you taking the time to share your feedback for Lexus of Roseville! We strive to provide guests with a seamless and enjoyable experience and I am glad to see that Nelson is doing his job right. Our team looks forward to your next visit!

September 19, 2020

Matt as been a trust worthy service advisor. I have used this dealership since 2015, and Matt always goes out of his way to take care of my needs. He has integrity and looks at the needs of the customer. More

by Rita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Sep 21, 2020 -

Lexus of Roseville responded

Thank you for the review, Rita! Matt is an excellent member of our team at Lexus of Roseville, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

September 18, 2020

This dealership is wonderful and everyone was very friendly and courteous to our needs since we came from out of town. We would highly recommend to everyone. More

by LARRYHUESTIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yargo
Sep 18, 2020 -

Lexus of Roseville responded

We appreciate you making the trip to work with us, Larry! Your business means a lot and we hope to see you again down the road! - The Lexus of Roseville team

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