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Lexus of Roseville

Roseville, CA

4.9
1,951 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,951 reviews

September 29, 2020

The Service adviser, Roger William, did not deliver the service as he promised. The service manager, David Rugg, did not return my phone calls. I left him two voice messages. More

by Kenn Dang
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Roger T William, Jr. Service advisor , David Rugg
Oct 14, 2020 -

Lexus of Roseville responded

Kenn - I'm so sorry that you weren't satisfied with our service and that David hasn't gotten in touch to discuss this further. I will speak with my team to find out exactly what happened here, but I would also be glad to take your call to see what I can do to help. Please consider reaching out to me directly. Thank you, Jay U. - General Sales Manager - 916-472-7422

Oct 14, 2020 -

Kenn Dang responded

Thank you Jay! If you need additional information, please don't hesitate to reach out to me at 916-425-8314.

September 29, 2020

My experience at the Lexus of Roseville was great. I had my car serviced in less than 2 hours and was provided a loaner car, which I used to take care of some personal business while my car was being servic More

by frazaqpur
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rugg
Sep 29, 2020 -

Lexus of Roseville responded

This is fantastic feedback to receive! We are delighted to hear that your recent repairs were completed in a timely manner and that you were able to enjoy a loaner vehicle in the meantime. Thank you for choosing Lexus of Roseville!

September 28, 2020

Matt was and always great to work with! No drama just gets things done! This trip was a simple nail in a tire issue but Matt took care of it in short order🙏🏻👍🏼 More

by RORYJEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg, Matt Anhaiser
Sep 28, 2020 -

Lexus of Roseville responded

It's great to hear that Matt took excellent care of you and your vehicle at your recent visit to Lexus of Roseville. Thanks so much for stopping by to write us a review!

September 28, 2020

excellent service as always ,start to finish in the process. Loaner was given at the beginning of the process and my car was returned clean and ready to go. More

by SLPLESKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Clare Meline, David Rugg, Scott Williams, Brent Colley, Matt Anhaiser, Chris Carey, Jay Uppal, Charlie Hunt
Sep 28, 2020 -

Lexus of Roseville responded

It is fantastic to hear that you had such an excellent service experience at Lexus of Roseville! We appreciate your business and hope to work with you again down the road!

September 28, 2020

Excellent service at competitive prices. Everyone is very helpful, especially Matt A. My service advisor. The vehicle was return clean at before the time promised! Would recommend Lexus of Rosevill to everyo More

by AVENGERWMC2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Sep 28, 2020 -

Lexus of Roseville responded

We are delighted to earn your recommendation. Thank you for the great review about our Service Department! It's wonderful to hear that your recent visit went smoothly and that you drove home from Lexus of Roseville in a freshly washed car.

September 28, 2020

The dealership presented in a professional organized fashion. The Sales personnel were motivated, and attentive, in particular was Mr. Boris Velikov. He was upbeat, considerate and was informative with More

by M_MVASQUEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Velikov
Sep 29, 2020 -

Lexus of Roseville responded

There are so many compliments in your review which we just love! It's great to hear that Boris's service stood out to you and could assist with your car search. Thank you for trusting your business to Lexus of Roseville and recommending us to your friends. We hope that you are enjoying your new vehicle!

September 26, 2020

Amazing service. Our sales rep Tristan and Boris went above and beyond for us making sure all of our needs were met. Great work Lexus of Roseville! More

by Vaughnp007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Velikov, Tristan Regnani
Sep 28, 2020 -

Lexus of Roseville responded

Thank you for reviewing Lexus of Roseville and for giving a shout out to Tristan and Boris! We are proud to have earned your business!

September 25, 2020

Services has always been great! I enjoy working with Ashley P. as my service consultant. Ashley was quick with getting back to me with the finding and the cost. I’m be back for future service! More

by TMOTT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Pullin
Sep 25, 2020 -

Lexus of Roseville responded

It really means a lot that you can depend on Ashley and our Service Department for great service, every time. Thanks so much for reviewing Lexus of Roseville! We look forward to your next visit.

September 25, 2020

We have consistently experienced professional, attentive, excellent service with great follow-up at Lexus of Roseville. Roseville Lexus was our first choice in shopping for our next Lexus! More

by LUNDBERGCHICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, David Rugg, Boris Velikov
Sep 25, 2020 -

Lexus of Roseville responded

It really means a lot to hear that you've received consistently excellent service from our Lexus of Roseville team. Thank you so much for trusting us with your business time and time again! We hope your new Lexus is treating you well.

September 24, 2020

Your sales and finance guys were pleasant to work with. They made the purchasing experience very easy. Thanks for the great customer service and awesome experience. More

by KGINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris, Dennis and AJ was really great to work with. They made this purchase extremely easy., Dennis Tachera, Boris Velikov
Sep 24, 2020 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your support and are so proud to have earned your business. Safe travels! - The Lexus of Roseville team

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