Lexus of Roseville

The Service Department has such poor customer service compared to the Sacramento location. You can tell they are under two completely different management teams. My check engine light came on again 5 compared to the Sacramento location. You can tell they are under two completely different management teams. My check engine light came on again 5 days after they cleared a previous code. I called on Tuesday to ask if I'd be charged another diagnostic fee if I took it back there, receptionist said she'll have the service advisor call me back, and she has not called me as of Friday. Either way, I took my car to the Sac location after the check engine light came on but I think this is telling of the level of service Roseville provides. I've had my car for 4.5 years now and I've always experienced better service at the Sacramento location. For example, one time I wasn't happy with one thing, the Sacramento advisor empathized and said he will work with his manager before calling me with an update. Earlier this month, I wasn't thrilled with one fee Roseville charged me, the (same) advisor essentially said oh well I can talk to the manager and she'll have him call me. The manager did not call. Every time I've come to Roseville there have been small instances like these. I purchased my car in Sac but have used both locations for maintenance. This review is obviously not intended for the sales staff at Roseville but if you are choosing between the two dealerships in the area, I would still recommend going to the Sacramento dealership instead. More

Did a maintenance service with Natascha and it’s seamless/great experience as usual. Quick response from the team through the whole process, Very nice waiting room with amenities. seamless/great experience as usual. Quick response from the team through the whole process, Very nice waiting room with amenities. More

Initially just planned to test out the new Lexus EV RZ and ended up got one :) after having a great experience with dealership sale man Richard S and the car is also excellent for my need. and ended up got one :) after having a great experience with dealership sale man Richard S and the car is also excellent for my need. More

This Lexus dealership is very professional. We bought our first Lexus in 2006 and have bought 4 cars from them. We bought our first Lexus in 2006 and have bought 4 cars from them. More

Brent Colley has been my advisor for over 10 years. He s very knowledgeable, respectful and trustworthy He s very knowledgeable, respectful and trustworthy More

Jeff Smart helped me with my GX460 purchase. He was incredibly helpful, sincere, thoughtful, and attentive. As many others have noted, our entire interaction was respectful and absolutely no pre He was incredibly helpful, sincere, thoughtful, and attentive. As many others have noted, our entire interaction was respectful and absolutely no pressure. Thank you, Jeff and Roseville Lexus for the amazing service! I’m so happy with my new car and it was absolutely worth the 6 hours round trip to Roseville Lexus! More

Boris did a great job! We are very please with our purchase of the rx 500h We are very please with our purchase of the rx 500h More

Mr. Borislav has been very helpful throughout the process. Excellent customer service as well. We had our first amazing experience at Lexus of Roseville. process. Excellent customer service as well. We had our first amazing experience at Lexus of Roseville. More

Best customer service ever and excellent service! Ashley is the most outstanding person. Love Roseville Lexus Ashley is the most outstanding person. Love Roseville Lexus More

They worked together as a team to help me find the perfect car and with my time constraints. perfect car and with my time constraints. More