Lexus of Roseville

Roseville Treats You Right Lexus of Roseville: Treats you Right! Thank you so much for making the entire experience worth the drive up from Sonoma! From the very beginning we Lexus of Roseville: Treats you Right! Thank you so much for making the entire experience worth the drive up from Sonoma! From the very beginning we started our communication process i knew you would be the team to get me into the vehicle i wanted, swiftly and hassle free. I sincerely appreciate your dedication to detail and presenting me with all the information and options, no matter how late in the day i was calling. Also, like you know, i was shopping the bay area and your professionalism and 'non-pushyness' was the reason i came all the way to Roseville. It was an absolute pleasure doing business with you and chatting about the 'pursuit of perfection'. I really appreciate your transparency and forthrightness through the entire process, while making it very brief. Your insight was much appreciated in making the final decisions at the end of the day. Roseville Treats You Right! More

Sean Buth to the rescue!!! If you are going to purchase a Lexus vehicle, Sean Buth is your person! I didn't think I was going to be able to buy my DREAM car but he made it happ If you are going to purchase a Lexus vehicle, Sean Buth is your person! I didn't think I was going to be able to buy my DREAM car but he made it happen along with his amazing team. Before I knew it, I was driving off with the perfect car and with a reasonable payment. While waiting for the Finance team to work their magic, I got a chance to chat up a storm with Jeff Anderson about the vehicle's tech specs and of course, Dewalt power tools. Who says girls can't love power tools. Thanks Sean and Jeff!!! You guys are awesome! - Munyka More

Exceptional Sercvice from Sean Buth at Lexus/Roseville This was my first visit to Lexus. Sean has provided exceptional service 100% of the time. He is so helpful and respectful. No pressure. From the test This was my first visit to Lexus. Sean has provided exceptional service 100% of the time. He is so helpful and respectful. No pressure. From the test drive to the purchase of my car..and a year later... he is still providing me with great service. Jay (Manager) was great to work with as well. It's been a great experience and I love my new car! More

Credible Salesman This is the first car my wife and I purchased from a dealership. Our consultant, Dominic Lao get 100% of the credit for providing us with a Lexus mee This is the first car my wife and I purchased from a dealership. Our consultant, Dominic Lao get 100% of the credit for providing us with a Lexus meeting my wife's wishes at a fair price. Dominic was credible, honest, sincere and provided a balance between the dealership and our needs. The finance manager, Lynn Slater, was efficient with the vast paper work even with this being a cash purchase. More

Great experience This was our greatest experience ever purchasing a vehicle! Our sales consultant Doninic was very helpful and extremely transparent. He was able to wo This was our greatest experience ever purchasing a vehicle! Our sales consultant Doninic was very helpful and extremely transparent. He was able to work out a great deal for us without ever pressuring us. We felt very comfortable and satisfied with our purchase. Jay, BDC manager was extremely helpful and explained everything to us in great detail. They take pride in their name and truly care about their customers. We are from the Bay Area, but we would come back again for our next purchase. More

Horrible Staff do not know what they are doing. I called a week before to schedule a 5k service for my new car. When I came they TOOK my car. After I was waiti Staff do not know what they are doing. I called a week before to schedule a 5k service for my new car. When I came they TOOK my car. After I was waiting in the waiting area I have been called and told that they don't serv my tipe of car and don't even know what to do with it. So in the begging WHY they make an appointment for me after taking all info and being aware what kind of car i have and why they took my car when I already came. They Do NOT KNOW WHAT THEY ARE DOING AT ALL. I was expecting that LEXUS will be more professional HORRIBLE DO NOT GO THERE More

Brent Colley, Exceptional Service at Roseville Lexus 2.24.2016. Brent Colley has provided exceptional service for my wife’s Lexus SC430 the past several years at Lexus Roseville. I greatly appreciate h 2.24.2016. Brent Colley has provided exceptional service for my wife’s Lexus SC430 the past several years at Lexus Roseville. I greatly appreciate his technical knowledge of the vehicle and recommendations for both service and repairs. Robert Penn, Colonel, USAF retired. More

Follow up on previous review. On a market for IS200t, researched a market, compared deals, collected the data and went down to Lexus of Roseville with my girlfriend. Was greeted by On a market for IS200t, researched a market, compared deals, collected the data and went down to Lexus of Roseville with my girlfriend. Was greeted by Jeremy sales person at this point experience is pleasant, Jeremy was busy with current customers and hand us down to Richard. Pleasant conversation, great knowledge, wasn't pushy at all. Downside: haven't been offered a test drive, probably because on a question if we are ready to buy today, i answered "NO", noticed less interest in us right away. So we left to service our other vehicle in a same AutoMall plaza, while waiting for service to be completed i decided to call and insisted on a possible test drive. We got back test drove a car, and was invited to talk, we accepted it, Richard had offered options, such as lease a new car. Initially we came to check pre-owned inventory for possible purchasing/financing. Richard explained everything but for few details was unable to clarify, so we shook hands and went home to sleep on it, as to buy new/lease new was a bit different from what we came for. Anyways in a few days i did my "homework" and contacted Richard via email for few more details, got my answer - "thanks for that Richard". So did my homework again, decided to swing buy, Richard greeted me and we came in to put numbers on a paper, that is were complications started, did't came to resolution, was explained that "decision maker" not available and guided to an exit. Honestly went out with a feeling of being kicked out sort of. Anyways, swallowed that. Came home and started looking around online, found much better deals in Bay Area and especially in L.A., well at this point i decided to give a try to leave my money in Sacramento community with thoughts "if same apples behind a corner selling for price "X" why cant i buy them locally for same price." In a last email from Richard his words was: "Getting you the best deal on the car is the easiest part of my job. Do your research and I will do my best to match or beat that price. When your ready to move forward, we will make an appointment for you to come in and get you the best deal." So i went down today 2/14 with all numbers for deals around Bay Area, Los Angeles as well as reports from KBB, Edmunds, TrueCar with intention to come to a finish. "Remark: i'm not jumping on buying as i have my vehicle that i daily drive, i need to sell it and with money for down come to a dealer, but! no one and i repeat no one was inclined to negotiate a deal, put it on a paper and secure it, i believe this is how it has to be done!" I showed up at the dealership, honestly with intention to test drive it again (wanted to compare IS300 to 200 and it's not a crime), no one greeted me, as i believe they recognized my car and turned their backs on this "pain in a fifth wheel" guy. I went down to a car, sat in it to get a feel of where all controls and buttons located, as well as seat position. Only in 25 minutes other sales guy showed up and started from the beginning, i stopped him, explained that i went thru this already and came to see Richard. He insisted to talk to me while Richard is busy, i showed him numbers and proofs, he got up and said he will call Richard, but that he is sure that Lexus of Roseville will not sell this car to me, and i better drive to San Francisco or LA! "ARE YOU KIDDING ME DUDE"??? right of the bet he just "flipped me off" in a way, got up and left. In another 40 minutes of waiting i realized that i'm not welcomed here. I went down to my car while being watched by few Sales persons, including unfortunately Richard, thru the glass of the showroom. Honestly never felt so humiliated and insulted in my life. This dealership needs training!!! All stuff needs to be retrained, and your marketing strategy oriented on "old walking wallets with gray hair" that pay all what you want without asking - is a failure! All who goes there should know, if you are 20-35 y.o., know a little more than where the steering wheel is and know the market you will NOT be welcomed. They looking for "dumb" buyers that will pay all what they asked while you keep your mouth shut. Honestly, I'm shocked with this experience. Update: Here i'm again, writing a quick update for the follow up on my previous review. So i've been contacted by Jay Uppal sales manager and kindly offered to fix our experience, so i took a chance and decided to give it a second try. We stopped by on 03/12/16 at the Lexus of Roseville to check on NX200t f sport this time, my wife got me into looking at it, as it is more family friendly vehicle. It was a rainy day, after we showed up on a parking lot and was hovering over NX within 2 minutes a guy in a rain coat showed up with umbrella to warmly greet us, we hopped under his umbrella (he didn't know who i am and invited us inside right away so we wont get wet, offered drinks and guide us to NX in a show room) the sales guy name Joe - i'm glad there is people like that on earth (example of perfect customer service and human kindness), so we get into a NX, Joe explained all details and offered a test drive (even on a heavy rainy day!!!), the vehicle with packages that we wanted wasn't on a parking lot, Joe immediately ran for the key for the right one and promised to be in a few minutes (the guy drove to spare parking lot, which located apart from the dealership and brought us what we wanted, pure white NX f sport, waiting time was minimal (again under heavy rain - without knowing of my previous review, all i said is that previous experience wasn't pleasant last time, so he promised to fix it). We test drove NX around the block that day, but didn't took it to the freeway, Joe really stepped up that day and if it wasn't for him i don't know if i would ever went back to that same dealership, and i did but about it later. After our visit i really felt that he is really motivated and knowledgeable person, friendly and kind. Joe followed up on our visit that same day by calling me to assure our experience was good, and it was. He promised to do all he can, to work with the sales manager the deal that we would like. Few days after, Joe contacted me again with offer to definitely stop by and discuss the deal with Jay Uppal, i have made a few quote requests from different dealerships and head back today on 03/19/16 to see what Lexus of Roseville can do for us "numbers wise" and put it on a paper. We went to service our VW at that same dealership Auto-mall, and after picking it up stopped by the Lexus, in a split second after we parked Richard walked out, greeted us, apologized and explained that last the time he was really busy - i understood. I have asked for a chance to test drive NX on a freeway, it was perfect sunny day for a short run. Richard assured us that he will dedicate to us as much time as we would need to. It came up there was no NX in F sport on a parking lot again, so Richard had guide us to ES to drive together to pick up NX at the storage (ES is a great sedan by the quality of the ride by the way). We went on a short trip on NX and came back to a dealership, Richard i personally thank you for that time that you have dedicated to us today. So we stepped inside to meet Jay in person to work our deal, Joe walked by, smiled to us and greeted as well. We currently working on numbers for our lease deal. I want to say one thing - that's the way it should have been from the very beginning, i give a credit to all guys that i have mentioned in this and previous review for the effort to wash away bad times that we had and still working with me, i'm very pleased with the level of customer service we had received now. Great job. P.S. the negotiating part and deal work out i will announce later, stay in touch. I really hope we will work it out to a 5 star review at the end. More

Excellent experience! I want to thank Patrick McKeehan, GM and Weimer Schultz, Sales Consultant for such a great car purchasing experience. I got the Gold Standard treatme I want to thank Patrick McKeehan, GM and Weimer Schultz, Sales Consultant for such a great car purchasing experience. I got the Gold Standard treatment! They found the exact NX 200t that I wanted. Weimer made sure that I test drove it, answered questions and made sure it was the car that I wanted. I did a lot of shopping and Lexus of Roseville was the best price and BEST customer service. After, we finished up the paper work Brittany Cleveland walked me through all of the tech features that were on the vehicle. So helpful. Overall, it was an EXCELLENT experience from start to finish!! They also encouraged me to call or stop by if I had any questions or just to say hi. I highly recommend Lexus of Roseville. Give Weimer a call 916-257-1892. Happy Customer, Mandy Miller, Roseville, Ca More

Professional Sales Team and Dedicated Support Group We choose to deal with Yargo Basta - Internet Sales Manager, based on positive comments that we received. We looked at an RX-350, which was offered a We choose to deal with Yargo Basta - Internet Sales Manager, based on positive comments that we received. We looked at an RX-350, which was offered as a weekend special. We were treated very professionally by Yargo. We did not purchase the vehicle until our second visit when we brought my wife's LS-430 in for a possible trade in. We were able to negotiate a fair price on a low mileage (14K) 2015 RX-350, which had been used as a loaner vehicle. We also negotiated a fair trade in value on our 2001 LS-430, which only had 96K miles, and was well taken care of. Yargo walked us through the entire process with a very comfortable sales approach. He is a genuinely warm person and we felt like he was very sincere. We highly recommend the services of Yargo Basta. All in all, our experience was very positive; despite the two sessions it took for us to make a final purchase decision. More