Lexus of Roseville

Matt Anhaiser was committed to repairing our damaged interior door panel. We really appreciated his attention to detail, dedication and his commitment to go above and beyond the normal call of duty to e interior door panel. We really appreciated his attention to detail, dedication and his commitment to go above and beyond the normal call of duty to ensure that the panel was fixed properly. It is this type of quality customer service that will enable us to confidently recommend Lexus of Roseville to our friends and work associates. Thank you! More

I brought the car in because it had a "MAINT REQ'D" signal on the lefthand side of the dashboard. This was within minutes of having had the car's brakes inspected and found to be in good shape REQ'D" signal on the lefthand side of the dashboard. This was within minutes of having had the car's brakes inspected and found to be in good shape. When I drove it back, I was informed that it was due for it's 5000 mile maintenance checkup. They were willing to give me a "loaner" at that moment, check it out next day and I would pick it up 24 hours after leaving it. They followed through with everything they agreed to do and at a reasonable price. rbm More

Upon purchasing a 2013 LS 460 I purchased asset of chrome wheels and after arriving home my wife and I discovered that there was a defect on the rt front wheel. I brought the car in to have it checked and t wheels and after arriving home my wife and I discovered that there was a defect on the rt front wheel. I brought the car in to have it checked and the service man said that the defect was NOT there when the car left the dealership. The defect was there and the "gentleman" would not acknowledge that the defect was dover seen. I was not happy with the lack of understanding in this situation and at this point I would not consider purchasing another vehicle from Roseville, Lexus. Thank you , Setty E. Porco, M. D. More

Athena is no question the most customer centric person I've worked with @ Roseville Lexus. Excellent vehicle knowledge, routine follow up, & always a genuine concern for the customer. I've asked her to I've worked with @ Roseville Lexus. Excellent vehicle knowledge, routine follow up, & always a genuine concern for the customer. I've asked her to inform me when she takes vacation, just in case I need to bring my 2 Lexus vehicles in for any reason. She's like having a friend on the inside! Once I drop my car off, I trust her to ensure a thorough inspection, & any issues are resolved. I spend little time @ the dealership, as she has already arranged any needs I have until my car is complete. More

This dealership is great on all levels. Customer service is the top reason for getting your service work here. They never disappoint. I am usually in and out with loaner car in about 20 minutes from the t is the top reason for getting your service work here. They never disappoint. I am usually in and out with loaner car in about 20 minutes from the time I arrive. Scott Matter service advisor goes the extra mile taking care of me and my car. He advises me on what I really need. I would not go anywhere else! John P More

Simply went to test-drive a particular model of Lexus (CT 200h) for the first time. The vehicle was everything I hoped it to be and the Lexus of Roseville customer service throughout the surprisingly pain-f 200h) for the first time. The vehicle was everything I hoped it to be and the Lexus of Roseville customer service throughout the surprisingly pain-free and expedient purchase process was impeccable. Over the years I have purchased a number of cars at a number of dealerships, and this was definitely one of the top two buying experiences if not the best. More

All the sales people we met at this dealership during our All the sales people we met at this dealership during our car search were extremely helpful, knowledgeable, professional, and friendly. Compared t All the sales people we met at this dealership during our car search were extremely helpful, knowledgeable, professional, and friendly. Compared to the other dealerships we visited during our couple week research process - they were the best by far. We highly recommend Lexus as well as the Roseville dealership. More

Thank you for the great service - I always receiving great service from Athena Higbee! I was able to get in for service when I needed to (date/time) and was fully accommodated for service issues and a m great service from Athena Higbee! I was able to get in for service when I needed to (date/time) and was fully accommodated for service issues and a minor paint chip that Athena had touched up on my vehicle, as well as a minor door ding buffed out - excellent service from my advisor, Athena! More

He is very customer oriented and goes out of his way to make you satisfied with their service. Brent is friendly and very knowledgeable about their products and services. make you satisfied with their service. Brent is friendly and very knowledgeable about their products and services. More

Great experience all around. Worked well on pricing negotiations. Anthony was flexible and reasonable. The car delivery/availability was as promised and the car was in perfect condition when I picked negotiations. Anthony was flexible and reasonable. The car delivery/availability was as promised and the car was in perfect condition when I picked it up. More