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Lexus of Roseville

Roseville, CA

4.8
1,916 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,916 reviews

April 19, 2023

Great staff and service. They will be my go to while I live in Sacramento. More

by rjkr80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley M
Apr 19, 2023 -

Lexus of Roseville responded

It's an honor to have earned your loyalty! Thank you for all your support of Lexus of Roseville. We look forward to working with you again next time!

April 18, 2023

Staff was helpful and very knowledgeable about the vehicle and the purchasing process making it a very easy process from start to finish. More

by WeLcHpWnZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Sam Farraj
Apr 19, 2023 -

Lexus of Roseville responded

Thank you for the five stars! We're glad to hear that the Lexus of Roseville team was helpful and knowledgeable during your vehicle purchase process! Thanks for sharing, and enjoy the ride!

April 17, 2023

The knowledgeable sales staff was extremely helpful and courteous in this purchase of my vehicle More

by hurstf58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Velikov
Apr 19, 2023 -

Lexus of Roseville responded

Thank you for trusting Lexus of Roseville with your business! Please don't hesitate to reach out if there is anything else we can do for you here.

April 16, 2023

Great service. Xxxxxx. Cxxxxx cx cx cx. Cc cc cc cc cc cc cc cc More

by eunicearlenematthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley
Apr 19, 2023 -

Lexus of Roseville responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Roseville!

April 15, 2023

Purchased a 2021 Rav4 in Feb 2023. Alex was great. Provided a lot of info and assistance. He was awesome! The problem was with Finance. Beware when they tell you to keep the tempor More

by nestieboado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis Tachera, Alex Bryson
Apr 18, 2023 -

Lexus of Roseville responded

Thank you for taking the time to share your feedback with us. We're glad to hear that Alex provided you with great service during your purchase. However, I am sorry to hear about your negative experience with our finance team. We understand the importance of timely and efficient communication and I apologize for any inconvenience this has caused you. Please reach out to me directly so I can address your concerns. Thank you, Jay U. - General Manager - 916-472-7422

April 13, 2023

In my opinion, this dealership is going downhill fast. The service advisor I connected with made several mistakes with my appointment, failed to confirm information, and did not respond to emails. Then, t More

by Taycan29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Rugg
Apr 18, 2023 -

Lexus of Roseville responded

I'm sorry to hear that your experience with our service department was less than satisfactory. We take pride in delivering exceptional service and I'm sorry that we failed to meet your expectations. I would appreciate the opportunity to discuss this further with you and see how we can make things right. Please don't hesitate to contact me. Thank you, Jay U. - General Manager - 916-472-7422

April 12, 2023

Made an appointment. Had my daughter bring in the car she was treated very nicely. The work was done in a timely manner. Overall great experience. More

by stevelorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley
Apr 19, 2023 -

Lexus of Roseville responded

Thanks for working with the Lexus of Roseville team. We appreciate your support and trust in our business.

April 11, 2023

Well the dealership went from a 5 star to a 1 star in 2 yrs. I will never go back to them. I contacted the lexus dealership in Reno for my next lexus if I even buy a 4th. They were horrible to deal with. B More

by BRITTONLORI76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Rugg, Brent Colley
Apr 18, 2023 -

Lexus of Roseville responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. It's concerning to receive this feedback, and I'd like to discuss the details of your experience with you directly. Please reach out to me at your earliest convenience. Thank you, Jay U. - General Manager - 916-472-7422

April 11, 2023

It was very nice to work with Scott, he is very knowledgeable and professional. Will go back to Lexus of Roseville for next car. More

by mst101b
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Silverman
Apr 19, 2023 -

Lexus of Roseville responded

We're glad to hear you enjoyed working with Scott! We'll be sure to pass along your kudos. Our team appreciates your business and looks forward to seeing you again at Lexus of Roseville for that next purchase!

April 08, 2023

Everything worked out as expected. Everyone nice, thank you very much and again thank you! More

by helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not
Apr 18, 2023 -

Lexus of Roseville responded

Helen, thank you for the review! We appreciate your business and hope to see you back again at Lexus of Roseville!

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