Lexus of Roseville

Lexus of Roseville is awesome. Kevin and Charlie were outstanding! Great customer service and our car purchase was made easy. Kevin and Charlie were outstanding! Great customer service and our car purchase was made easy. More

An amazing buying process because there was no pressure to purchase the car nor add on products! to purchase the car nor add on products! More

Clare is the best. Great service, always courteous and no surprises when I get my bill. Clare is bright and upbeat and makes you feel like you are the most important c Great service, always courteous and no surprises when I get my bill. Clare is bright and upbeat and makes you feel like you are the most important customer. More

During this process of shopping a new car, l was impressed how the salesmen of this dealership because they really spent time answering your questions. I visited the dealership a few times before I impressed how the salesmen of this dealership because they really spent time answering your questions. I visited the dealership a few times before I decided my purchase and every time going at this dealership, I always met Mr. Billy Cooks who assisted me for the purchased of my new Lexus. He makes it very satisfiying experience due to the very smooth process until the end. More

I asked for a sales rep and no one came. Waited over 35 mins. No customers in the building or outside. No one came and asked if they could assist me. If potential customers are treated like Waited over 35 mins. No customers in the building or outside. No one came and asked if they could assist me. If potential customers are treated like this I can see them getting my sevice. More

Excellent customer service. Boris Velikov goes above and beyond to make sure your needs are met. Boris Velikov goes above and beyond to make sure your needs are met. More

Service advisor kept me informed and the loaner vehicle was something you don’t get from other Lexus dealers. Excellent service and clean, comfortable waiting area. was something you don’t get from other Lexus dealers. Excellent service and clean, comfortable waiting area. More

Brent always provides the best customer service. He is very honest with me and only recommends what car really needs . My car is a 2009 and Brent has been my service advisor of choice for many years He is very honest with me and only recommends what car really needs . My car is a 2009 and Brent has been my service advisor of choice for many years . I ask for him by name every time . More

Brent is very respectful, personal and professional. I completely trust his judgment and what needs to be done now and what can wait as far expenses are typically not budgeted. Thank you! I completely trust his judgment and what needs to be done now and what can wait as far expenses are typically not budgeted. Thank you! More

Well came to look at a certified L RX 350 there was also another one at Lexus of Sacramento but had a unique color at Roseville and more miles but all the same options at the same one at Lexus of Sacramento another one at Lexus of Sacramento but had a unique color at Roseville and more miles but all the same options at the same one at Lexus of Sacramento but Roseville Lexus was 4 grand higher and has 18,000 more miles. So just went to look and Dan cook came out asking questions and while I was looking at it. Another sales person said named Habib or something came up to me and said are you someone and then Dan cook says he has a appointment for that vehicle and I see Habib get into another car with his appointment. Habib just moved the car so we would think he was going to show it too his customer. But I saw him get into another vehicle with his customer for a test drive. My wife and I thinking what a scam so I figure let’s play. We took it for a test drive and then said thanks for the test drive and then went to Lexus of Sacramento to get the other RX 350 while making cook think we are coming back the next day to get his RX 350. We showed up in Lexus of Sacramento RX350 at the appointment got out and said just wanted to show you we got one with less miles and 4500 less then yours. Thanks for wasting my time and leading us on. Sales staff are not your friend and they install that stupid Karr alarm on all their vehicles. Why would I need to buy a extra alarm when a 2022 RX350 already has a factory alarm. Plus telling me that he only makes the minimum and losing money on the vehicle is total crap. He even checked Lexus of Sacramento and tried to call my bluff trying every trick in the book to sell to us. Don’t waste your time here don’t care your part of some major nationwide auto group or anything. The Lexus certified warranty is good at any Lexus dealer. Miss the days of independent dealers and decent sales people. All they care about is numbers and price. Don’t buy on feelings and you can still make a great deal. Don’t go inside until you agree on a price. Make sure you get your license back after test drive or have them go with you and don’t talk price on the test drive or anything and get your financing in order before you go. You can to a z local credit union or Lexus financial services before you go to save time. Don’t waste your time at Lexus of Roseville go to Lexus of Sacramento where you won’t play games and be lead on by stupid scammy sales staff. I thought I was at a buy here pay here car lot. Nope it was Lexus of Roseville. More