Lexus of Roseville

We received excellent service from Sam. He was caring, patient and took time to answer all our questions. He was not pushy but really listened to what we wanted. We were hesitant to go t He was caring, patient and took time to answer all our questions. He was not pushy but really listened to what we wanted. We were hesitant to go to a dealership because of high pressure but Sam seemed sincerely interested in helping us find the right fit. More

All staff were professional and very helpful. Answered all questions. Very pleasant experience. Would recommend this establishment Answered all questions. Very pleasant experience. Would recommend this establishment More

Samer from Lexus of Roseville was my sales guy. There was no pressure at all he took his time by showing me the suv I liked to purchase. He also explained to me the features of the suv. The paperwo There was no pressure at all he took his time by showing me the suv I liked to purchase. He also explained to me the features of the suv. The paperwork was pretty straight forward and he explained to me what I am signing. During the discharge of the suv he also explained to me the Lexus app, the anti theft included in the car, and he walked me through the new lcd screen. I will definitely come back and ask for Samer if I have any questions, concerns or even purchasing another vehicle. Ask for Samer Farraj I highly recommend him 10/10! More

Purchasing our new car was not pressured, Maresilo was a very personable sales rep and made our car buying experience enjoyable. Very nice dealership. very personable sales rep and made our car buying experience enjoyable. Very nice dealership. More

David Rugg who is the service manager at this dealership promotes poor business practices. Several months ago I had booked an appointment for my RX and my SC for maintenance. The day before the appointment promotes poor business practices. Several months ago I had booked an appointment for my RX and my SC for maintenance. The day before the appointment for my RX, I received a call telling me I was not allowed at the dealership. I had no issues before, so was clueless as to why. When I called they would not tell me why. Well low and behold I know someone who works there and they told me it was because I left a bad review. This was a mistake, because at the time I had only left a five star review. Clearly they had me mistaken. After that I continued to receive texts and calls telling me it’s time to bring my vehicles in for service. How is this possible if I was to never come to the dealership? David Rugg has put in place that anyone who leaves them a poor review can never come to the dealership. This so awful and I’m not sure how this ignorant person has a job still. I will never bring my vehicles to Lexus of Roseville. Poor reviews that people leave are an opportunity for better service practices. What viable business acts on this manner. The Lexus brand is why I have only driven Lexus since I was a young adult, but the people at the dealership are tarnishing the brand. Lexus of Roseville do better! More

Scott was very helpful, knowledgeable, and friendly. He kept in communication while we awaited the arrival of our beautiful new Lexus. His pleasant attitude and shared excitement helped make buying our He kept in communication while we awaited the arrival of our beautiful new Lexus. His pleasant attitude and shared excitement helped make buying our first new Lexus a joyful experience! Thank you Scott! More

They have the best service I have ever seen, I had some problems with my Lexus RX 450h f sport and each time I come here they always fixed all problems and gave me always loaner car at no cost to me. Their problems with my Lexus RX 450h f sport and each time I come here they always fixed all problems and gave me always loaner car at no cost to me. Their service and warranty really work’s great. And I want to mention about service advisor Brandon he is professional and always helped me. More

My service was done quickly and easily! Brandon did a great job handling the service. Brandon did a great job handling the service. More

Great sales staff. Love my new Lexus! I highly recommend this dealership for your car buying needs. Love my new Lexus! I highly recommend this dealership for your car buying needs. More

This dealership is pure Lexus customer sat and does an amazing job from the initial greeting to delivery of our vehicle, very professional service advisor Brent quarterbacked the entire experience! amazing job from the initial greeting to delivery of our vehicle, very professional service advisor Brent quarterbacked the entire experience! More