Back

Lexus of Roseville

Roseville, CA

4.8
1,887 Reviews

300 Automall Dr

Roseville, CA

95661

Directions

By Type

Showing 1,887 reviews

August 29, 2022

dealership is under construction, customers are ushered into temporary trailers that are hot and not well equipped. More

by rm2022
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Tachera, Scott Silverman
Sep 02, 2022 -

Lexus of Roseville responded

I apologize if our current renovation status has been a cause for discomfort or frustration. We're trying our best to ensure our valued guests get the most out of their visits with us and will address this feedback as a team to see what we can do to improve. Please let me know if there is anything else we can do for you. Thank you, Jay U. - General Manager - 916-472-7422

August 28, 2022

Great customers ervice i really apperciate the assistance that scotty showed me while I was visting Lexus dealer ship I also had a great talk with Dennis at finance bungalow next door very good man very help More

by Josephnoor31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Scott Silverman
Aug 29, 2022 -

Lexus of Roseville responded

Thank you for the great review, Joseph! We are thrilled to hear that you had a successful purchase experience working with Scotty, Dennis, and the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

Great service! Love that I can use a rental so I don’t have to wait. More

by cordage._0b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natascha L.
Aug 29, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

August 26, 2022

Wonderful customer services. My car has been taking care very well by Lexus team. I would recommend this dealership for buying car or having services with them. Thank you very More

by Lana N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley
Aug 29, 2022 -

Lexus of Roseville responded

Lana, we are blushing! Thanks for supporting Lexus of Roseville with a glowing review!

August 24, 2022

They are very proactive about service visits, calling to remind you of even simple visits covered under contract. Ashley always provides me with loaner of my choice and it’s great to get my car back clean! More

by SusanJnk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pullin service department
Aug 25, 2022 -

Lexus of Roseville responded

Susan, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Ashley. Drive safely, and we hope to see you back again at Lexus of Roseville!

August 19, 2022

Was disappointed with a part of the service department. My wife who went in to pick up HER car. I gave her my card to use and she was told she could not use it. Not understanding that?! She came in with me More

by rodneywvk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley M
Aug 22, 2022 -

Lexus of Roseville responded

Rodney, I am very sorry for any mix-ups with your wife's most recent service visit. We aim to offer a seamless experience, and it's disappointing that we missed the mark here. I would like the opportunity to make this right and ensure situations like this do not happen moving forward. If you could please give me a call, I can better understand what transpired and ensure this is taken care of. Thank you, Jay U. - General Manager - 916-472-7422

August 18, 2022

Even through all of the chaos of building, Clare and every staff member were responsible, professional and caring. It's always a pleasure to being my car in to Lexus Roseville. More

by sherlyn822Sherlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare, service rep
Aug 18, 2022 -

Lexus of Roseville responded

Thanks for your glowing review, Sherlyn! We're thrilled Clare and the team provided attentive professionalism that shaped another positive Lexus of Roseville experience. We look forward to working with you again next time!

August 18, 2022

Fast affordable service. Car cleaning not very good this time. Windows and lack in interior. More

by signservices@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg
Aug 19, 2022 -

Lexus of Roseville responded

Thank you for the review! We are glad to hear that the team delivered an efficient service experience. With regard to the rest of your feedback, we apologize for the oversight regarding your detailing. We want the most for our guests, and we will be sure to keep this in mind as we strive to improve. If there is anything more I can do to assist you or help fix things, please don't hesitate to reach out. Best, Jay U. - General Manager - 916-472-7422

August 18, 2022

Brent is always pleasant and professional. The excellent customer service keeps me a loyal Lexus owner! More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 19, 2022 -

Lexus of Roseville responded

Thank you for the 5-stars and shoutout to Brent! We are grateful for your loyal business and can't wait to see you again, Liz!

August 17, 2022

I love this Dealership. They are considerate and are very customer oriented. A good choice More

by anitaml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natascha Wells, David Rugg
Aug 18, 2022 -

Lexus of Roseville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

...
41
...