Lexus of Roseville

Samer (Sam) was a joy to work with! I felt like he cared about what I was saying and obviously he wanted to do the best he could for me. He called me the night before to schedule the t I felt like he cared about what I was saying and obviously he wanted to do the best he could for me. He called me the night before to schedule the time and Confirmed early in the morning. Sam was very helpful with all the bells and whistles that I’ve never seen before and needed explained to me. I had done my research for months prior and knew exactly what I wanted and what I would be paying. I was pleasantly surprised at the procedure and everything was explained to me explicitly. I highly recommend Sam and Lexus of Roseville for my family and friends. I love my new Lexus!! More

Dealership and sales representative were all prompt to respond with questions and made this purchase easy and not the typical back and forth negotiation. respond with questions and made this purchase easy and not the typical back and forth negotiation. More

Claire was very organized and prepared for my appointment. The service work was done quickly and ahead of time. I highly recommend this Dealership. appointment. The service work was done quickly and ahead of time. I highly recommend this Dealership. More

All of the employees I've come into contact with while there for service have displayed good to great customer service skills, especially Clare Smith! She is EXCEPTIONAL employee!!! there for service have displayed good to great customer service skills, especially Clare Smith! She is EXCEPTIONAL employee!!! More

Eager, friendly, extremely accommodating, sincere, with it, internally Swiss-clock managed., pleasing the customer is priority number one. it, internally Swiss-clock managed., pleasing the customer is priority number one. More

The personnel at Lexus of Roseville were all very pleasant, attentive, and friendly to deal with. If they didn’t have the answer to a question, they knew who to turn to for an answer. The work they d pleasant, attentive, and friendly to deal with. If they didn’t have the answer to a question, they knew who to turn to for an answer. The work they did on my car, 120,000 mile service, seems to be great, though it was serviced only yesterday. I would recommend Lexus of Roseville. More

Great service every time - we loved our buying experience, and the servicing meets the same level of excellence. experience, and the servicing meets the same level of excellence. More

Friendly welcome. Customer deal is more directive, save a lot of time and less pressure for customers Customer deal is more directive, save a lot of time and less pressure for customers More

The service at the dealership is Ok but the reception part is terrible. It took me almost 1 hour from the point I checked in my car to the point I can leave the dealership with a loaner car. Did not get part is terrible. It took me almost 1 hour from the point I checked in my car to the point I can leave the dealership with a loaner car. Did not get a very friendly/warm welcome from the team when checking in the car. Then the person who handled the loaner car did it very slowly, he did not care about customer was waiting. During the procedure he even has his smartphone on and reading news!!! The dealership itself is under construction and the waiting lounge is kind of container/temp box and it definitely not a pleasant thing. This situation has been for more than 1 years through my last services. More

Brandon was wonderful today when I brought my car in for service. He called me within an hour to let me know what needed to be repaired, and he called me an hour earlier than expected to say my car was read service. He called me within an hour to let me know what needed to be repaired, and he called me an hour earlier than expected to say my car was ready. He inspected my car for me, and even checked the tire caps. More