Lexus of Roseville

Steve (Einar) and I are very impressed with Alex Bryson. We expected this young man to be knowledgeable of all the "special buttons" in the interior of our Lexus, but my husband, a retired automotive instru We expected this young man to be knowledgeable of all the "special buttons" in the interior of our Lexus, but my husband, a retired automotive instructor, asked him many technical, mechanical-type questions, too. Alex knows his products well! Just as important, in our opinion, are his "people skills." He was extremely courteous, patient, helpful, and sensitive to our needs for private discussions between ourselves. Very impressive for such a young salesman! Jane Ostling More

Moving to this area this was my first service visit to this dealership. Once they had an appointment set, they assigned a service advisor whom was on vacation. During the week before service, I attempted this dealership. Once they had an appointment set, they assigned a service advisor whom was on vacation. During the week before service, I attempted to call service and they would only say that my advisor was busy. After a full week and multiple messages, the advisor called me while he was on vacation. I asked my question and was given an answer. On the day of service the advisor was still on vacation. That was the first time , I got to speak to another advisor who was nice and helpful. Unfortunately, I learned that the part and cost quote was wrong that I received. It ended up costing more as well as taking a few days to get it installed. The loaner was a good gesture and I appreciate it. During the service, I asked them to check the volume down button on the steering wheel as well. It does not seem to have been done. When I returned to pickup, there was only a cashier available to pay. They are going through major construction so I am not sure if this would be a typical experience. Thank you. More

Joe was super helpful in getting my questions answered when buying a car today. I had been looking for a Lexus specifically in white so was excited when he put it on hold since I was driving from 2 hours when buying a car today. I had been looking for a Lexus specifically in white so was excited when he put it on hold since I was driving from 2 hours away. Would 10/10 recommend this dealership! More

Despite the construction I was greeted and checked in promptly, met with service advisor Brent, given a loaner and on my way! Very friendly staff. Work completed quickly and car washed well. Very pleased promptly, met with service advisor Brent, given a loaner and on my way! Very friendly staff. Work completed quickly and car washed well. Very pleased! More

Excellent, friendly service. Timely and efficient. Helpful and professional. Delivered as promised and expected. Best service department I have ever dealt with. Timely and efficient. Helpful and professional. Delivered as promised and expected. Best service department I have ever dealt with. More

Always have a good experience at Lexus. A little expensive but considering the extra benefits it’s well worth it. They treat you like family and I’ll continue to service both my cars here. A little expensive but considering the extra benefits it’s well worth it. They treat you like family and I’ll continue to service both my cars here. More

Service Advisor: Brandon Pullman was outstanding, and he treated all my concerns with absolute professionalism. It's service individuals like Brandon that keep me coming back to Lexus of Roseville. treated all my concerns with absolute professionalism. It's service individuals like Brandon that keep me coming back to Lexus of Roseville. More

Ashley at Lexus of Roseville is a pleasure to deal with and always addresses all necessary service and repairs needed and always addresses all necessary service and repairs needed More

Excellent customer service by Joe (Mohammed) Nazer; he went above and beyond! Thank you so much! went above and beyond! Thank you so much! More

Mohammed (Joe Nazer) treated us like family; great guy, amazing customer service experience love our GX460 amazing customer service experience love our GX460 More