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Lexus of Roseville

Roseville, CA

4.8
1,887 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,887 reviews

October 01, 2021

Service advisor was thorough and informative. Offered any help I needed while I waited for service to be complete. Documentation of service was super. Very pleased with the results. More

by ferobus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natascha Well
Oct 04, 2021 -

Lexus of Roseville responded

Thank you for the excellent feedback - we're glad we could make your service visit informed, pleasant, and satisfying! Drive safe, and come back again next time! - the Lexus of Roseville team

October 01, 2021

My experience is that I make an appointment and then have to wait 20 to 40 minutes to get checked in once I arrive. Not impressed. More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A woman assisted us and she was helpful.
Oct 15, 2021 -

Lexus of Roseville responded

Gary - I'm so sorry that you've been kept waiting. This isn't what we want for our guests and I can understand the frustration. I will pass along this feedback to the right people, and I hope you consider allowing us another chance to impress you. Thank you, Jay U. - General Manager - 916-472-7422

October 01, 2021

It’s always a pleasure to work with Brent Colley. He’s courteous, knowledgeable, friendly and cares about my experience with Lexus. More

by DOCGOOSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Oct 03, 2021 -

Lexus of Roseville responded

We'll be happy to share with Brent that his courteous and informative service have earned us your positive review! Your satisfaction is very important to us at Lexus of Roseville and we are so grateful for your business!

September 30, 2021

Excellent service as always. I'm not sure how I'd react to anything less what we're used to with Lexus of Roseville. I'm guessing if we received anything less than 5 star service, I'd probably be in a sta More

by hawkeye9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pulllin
Sep 30, 2021 -

Lexus of Roseville responded

We are always delighted to see a five-star review! Your time and business mean the world to Lexus of Roseville. Thank you for being such a wonderful customer, and we'll see you soon for your next visit!

September 30, 2021

Great prompt and friendly service. They kept me informed and worked around my schedule . Highly recommend Lexus if Roseville. More

by kristin.routh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April
Sep 30, 2021 -

Lexus of Roseville responded

Your recommendation means a lot to us, Kristin! We are thrilled that our team delivered such an efficient, communicative experience. Thank you for choosing Lexus of Roseville for your service needs!

September 30, 2021

Roseville Lexus, they are polite, professional, on time and minimal wait time. I live an hour away and have other choices to have my car serviced, minimal wait time and professional people, I will always b More

by Margie Wohlers
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Rugg
Oct 01, 2021 -

Lexus of Roseville responded

Hi Margie - We really appreciate you making the trip to work with us! Thank you for choosing Lexus of Roseville and for taking the time to review our team. We look forward to your next visit!

September 30, 2021

Tristen, our no pressure salesman was very knowledgable about the car we were interested in. More

by 5HEARTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
Oct 01, 2021 -

Lexus of Roseville responded

We're proud of the expertise that Tristen and the team share with our guests, and it's fantastic to hear how much his informative care meant to you. Thank you for bringing your business to Lexus of Roseville, and happy driving!

September 30, 2021

My first time at this dealership, and I’ll be returning again. The person who greets you as you drive in, to the service writer were excellent. My service writer made recommendations as to what maybe neces More

by signservices@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg
Oct 01, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful and pressure-free service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

September 30, 2021

Excellent service, friendly and courteous support team. Thank you for a hassle free experience! The service is always A+ More

by MLHALL1968
Recommend Dealer
Yes
Employees Worked With
Claire
Oct 01, 2021 -

Lexus of Roseville responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Lexus of Roseville team to get the job done. Drive safely, and we hope to see you back!

September 30, 2021

Excellent customer service and the entire buying process was seamless and fast. I would buy from them again. More

by TLDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Scott Silverman
Oct 01, 2021 -

Lexus of Roseville responded

Thanks for the review of Lexus of Roseville! We're glad to hear that our team walked you through the sales process and we wish you safe travels!

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