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Lexus of Roseville

Roseville, CA

4.8
1,890 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,890 reviews

September 16, 2021

I love my Lexus service crew especially Brent Colley, who always takes great care of me and both my Lexuses or is it Lexi? More

by Dparkinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 17, 2021 -

Lexus of Roseville responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with Brent and the Lexus of Roseville team. Drive safely, and we are looking forward to seeing you back again down the road!

September 16, 2021

The staff are friendly, accommodating and walk you at ease in the process of your buying. Explain in details the complicated, electronics. From salesperson up to the detail, nice and helpful, while waiti More

by Prescila Quiroz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Sean Buth, Charlie Hunt
Sep 16, 2021 -

Lexus of Roseville responded

Prescila, thank you for the great review! We are thrilled to hear that you had such a successful and enjoyable purchase experience working with the Lexus of Roseville team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

September 16, 2021

The staff are friendly, accommodating and walk you at ease in the process of your buying. Explain in details the complicated, electronics. From salesperson up to the detail, nice and helpful, while waiti More

by Prescila Quiroz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Sean Buth, Charlie Hunt
Sep 16, 2021 -

Lexus of Roseville responded

We appreciate your five-star review of Lexus of Roseville, Prescila! It's lovely to hear that you felt taken care of and at ease while working with our team. Your recommendation goes a long way and we are lucky to have you as a customer. See you soon!

September 15, 2021

We drove from San Jose area to buy a car at this dealership. The person that spoke with us on the phone was assisting other clients and we were introduced to Boris. He was very curious , profession More

by CHAIKA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Boris Velikov
Sep 15, 2021 -

Lexus of Roseville responded

Thank you for your kind review! Lexus of Roseville appreciates you taking the time to share the positive experience you had with Boris. We look forward to working with you in the future and thanks for making the trip!

September 15, 2021

I am 75 and this dealership is by far the best I have experienced. Clare is a consummate professional More

by MRSHORT0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clare Meline
Sep 16, 2021 -

Lexus of Roseville responded

What a compliment! We're so glad that Clare's professionalism and excellent customer service meant so much to you. Thank you for bringing your business to Lexus of Roseville and drive safely until we see you next!

September 15, 2021

Tristen was our sales person and he really knew his stuff. We felt no pressure to buy but based on all the info he provided and his commitment to help us figure out how to work all the options.thrn or More

by Betsy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Tristan Regnani
Sep 16, 2021 -

Lexus of Roseville responded

All of us at Lexus of Roseville appreciate the time you took to write about your experience working with Tristen during your new car purchase. We are thrilled to hear he was able to assist you so successfully. We especially love that he helped you drive home in the right car for you. It means a lot that our service stood out to you, and we wish you safe travels in your new ride!

September 15, 2021

Excellent service 5 stars from beginning to end great customer service. Would highly recommend. Speedy More

by RGBARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Sep 16, 2021 -

Lexus of Roseville responded

Thank you for the amazing review and for trusting Lexus of Roseville with your business! We hope to see you again next time!

September 15, 2021

Brent did a great job as usual. He was very prompt in setting up the order and called as soon as the work was completed. More

by ALAMM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 16, 2021 -

Lexus of Roseville responded

We sincerely appreciate you taking the time to share. Thank you for being a valued Lexus of Roseville customer - we hope to see you again for your next service!

September 15, 2021

Since the dealership changed ownership service has deteriorated. I will not return to this dealership due to the poor service.8 More

by DBURRUSS2962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brent Colley, Sean Buth
Sep 30, 2021 -

Lexus of Roseville responded

This is a concerning review to read, and I'm disappointed to hear that we lost your business. We strive to provide exceptional customer service and I will be sure to address your concerns with the staff. If you would like to discuss anything further, or if there is anything that I can do to assist you, please give me a call. Jay U. - General Manager - 916-472-7422

September 15, 2021

Was a Monday morning very busy and not enough workers. I was there for about an hour waiting to get a rental car and check in. Otherwise I would give a five star More

by Bless grandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 16, 2021 -

Lexus of Roseville responded

Thank you for reaching out and I apologize that you were kept waiting. We are very appreciative of your patience and feedback and will certainly keep it in mind moving forward. I hope we get another chance to impress you down the line, and if there is anything else we can do to improve your experience, please consider giving me a call. Take care! Jay U. - General Manager - 916-472-7422

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