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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

August 31, 2021

I took my 2019 GS 350 in for service recently. Everything went smoothly from start to finish….! Thanks to everyone for making a seamless visit. More

by LYNNEK08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 31, 2021 -

Lexus of Roseville responded

Thanks for trusting our team to do the job right. We're happy to hear that your service experience was seamless. We appreciate your business!

August 30, 2021

My service was very pleasant from start to finish! Each person that I made contact with both during interactions with pulling up to check in my car, service associates, purchasing & having key battery repl More

by Jakqlynd@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley , Brent Colley
Aug 31, 2021 -

Lexus of Roseville responded

Thank you for the great feedback! We strive to deliver a seamless and professional service experience for our guests, and it is wonderful to hear that this was reflected in your time working with us. I will be sure to pass on the kind words to the team. If there is anything more I can do to assist you or earn your five stars, please don't hesitate to give me a call. Thank you, Jay U. - General Manager - 916-472-7422

August 30, 2021

The staff was courteous and cordial. They were able to take care of my oil change in a effective and efficient manner. I would use them again More

by N0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Aug 31, 2021 -

Lexus of Roseville responded

We're glad your service visit went according to plan! Thank you for sharing your kind feedback - we hope to see you back at Lexus of Roseville again next time you need us!

August 30, 2021

I have brought my LS here for service several times and have always had a good experience. Staff are courteous, friendly and knowledgeable and for the longer services have kept me informed of the progress More

by mqtyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tascha
Aug 30, 2021 -

Lexus of Roseville responded

Thanks so much for your kind review! We're so happy to hear that we've delivered a great experience. It's great that our team was friendly, knowledgeable, and communicative. See you next time at Lexus of Roseville!

August 28, 2021

I had a 9:15 service appointment for 40k service. I was greeted within 10-15 minutes by a service porter. He confirmed my appointment and took info from the car. I met with a Service advisor about 10 minut More

by LISSAMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Aug 29, 2021 -

Lexus of Roseville responded

Lisa, your patience was so appreciated by our team while they navigated a particularly busy day. We always aim to provide efficient care to our guests and it means a great deal when they are so understanding. Thank you for putting your trust in the Lexus of Roseville team and we hope we'll have the chance to work with you again down the road!

August 28, 2021

I am always treated very well. I feel like I’m getting the best service on my Lexus. If I have a question about my Lexus, I am given the answer right now which is very impressive . My service rep is very More

by RRENEAU3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Douglas, Clare Meline, Yargo Basta, Lynn Slater, Dennis Tachera, David Rugg, Brent Colley, Chris Carey, Jay Uppal, Charlie Hunt
Aug 29, 2021 -

Lexus of Roseville responded

We're so glad to hear it! Thanks for taking your business to Lexus of Roseville - we hope to see you back again next time you need us!

Aug 30, 2021 -

RRENEAU3 responded

Brett in the service department always does an excellent job of taking care of our automotive needs. We never hesitate to bring our Lexus's to the Roseville dealership.

August 27, 2021

Tristan was outstanding in explaining the difference in cars and wonderful in showing us the features in my purchase! I’m having few problems adjusting to my new car😄 More

by PAMGSTONE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regnani
Aug 27, 2021 -

Lexus of Roseville responded

We are very happy to hear that you're enjoying your new vehicle. Thank you for shopping with us at Lexus of Roseville and sharing this positive feedback about Tristan! Safe travels this weekend and beyond.

August 27, 2021

Bought a car with my 18 yr old daughter and Som took great care of and really clicked with her making the experience much less painful than your typical car buying experience. Finance guy Dennis was awe More

by Scott Tyler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Som Praseuth
Aug 28, 2021 -

Lexus of Roseville responded

Scott, what a lovely review! We're so glad Som took such personalized care of you and your daughter during your sales visit. We're proud that we could make your purchase so seamless and that Dennis was so helpful in finance. Thank you for selecting Lexus of Roseville to assist you with your vehicular needs and happy driving!

August 27, 2021

Their service providers are prompt and wearing masks which I really appreciate! I received texts offering me anything while I waited and a call when the service was complete. They also vacuumed my car w More

by KristaH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 27, 2021 -

Lexus of Roseville responded

Krista, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Roseville team. Drive safely, and we hope to see you back again down the road!

August 26, 2021

Was greeted immediately. Service rep took care of us within 10 minutes. Was then given a loaner vehicle and the lady was polite and friendly More

by LINDAZIGLAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 26, 2021 -

Lexus of Roseville responded

Thank you for the stellar feedback! We're thrilled we're delivering the prompt and courteous customer care we strive for. Come back again next time! - the Lexus of Roseville team

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