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Lexus of Roseville

Roseville, CA

4.8
1,919 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,919 reviews

August 25, 2021

The service manager is knowledgeable and explains clearly what work needs to be done for my Lexus. The waiting area is clean and comfortable. I feel Confident that the work has been done correctly. More

by RMCLAGGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley M Pullin
Aug 25, 2021 -

Lexus of Roseville responded

Thanks for reviewing Lexus of Roseville! We're pleased to hear that our team was knowledgeable and communicative. Thanks for your confidence in our team's work.

Aug 25, 2021 -

RMCLAGGAN responded

All of the stars should be 5's!

August 25, 2021

My purchase of an RX350 from Som was very easy and no pressure. Som went above and beyond making the whole experience outstanding and especially memorable for my wife. All the salesman came out and appla More

by Ron H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Som Praseuth
Aug 25, 2021 -

Lexus of Roseville responded

We couldn't agree more that Som treats his guests with only the best care! We're so pleased to hear he made your visit so worthwhile and it means a great deal that you recommend Lexus of Roseville. We wish you and your wife the very best in your new Lexus RX 350!

August 25, 2021

My service advisor was excellent She was knowledgeable My service advisor was excellent She was knowledgeable and friendly, professional and a great customer service oriented individual. My vehicle was c More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claire Smith service advisor
Aug 26, 2021 -

Lexus of Roseville responded

Randy - it makes us happy to hear we're providing the thorough and individualized attention we strive for. Thank you for trusting Lexus of Roseville with your vehicle care - and come back again next time!

August 25, 2021

good customer service, employee are very pleasant and helpful. has a huge selection of cars from brand new to slightly used cars. I love mine. More

by NILDA_ELACION
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera
Aug 26, 2021 -

Lexus of Roseville responded

We're glad you're pleased with our inventory, and we're happy we could make your visit a success! Thank you for your business and kind words - and safe travels! - the Lexus of Roseville team

August 24, 2021

Owned Lexus SUV several years ago. Checked out reviews of various SUV’s on line. Decided to become owners of a Lexus SUV again. Like body style, options, drive & comfort. More

by MARILYNN46
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Buth, Charlie Hunt
Aug 24, 2021 -

Lexus of Roseville responded

Congratulations on your new Lexus SUV! We appreciate your business and your positive review here at Lexus of Roseville. Thank you and safe travels!

Aug 24, 2021 -

MARILYNN46 responded

Very satisfied with Dealership & Sales Person.

August 24, 2021

Clare was super super great again knowledgeable. Easy to deal with, prepared. Explained everything. Car on time as promised. Will ask for her every time. More

by TRASELL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare
Aug 24, 2021 -

Lexus of Roseville responded

We're glad we're providing the top-notch care and service we strive for. Thank you for the terrific review and for trusting the Lexus of Roseville team with your vehicle care!

August 24, 2021

A great experience AGAIN! Hats off to Scott Silverman for once again delivering on exactly what I wanted! I let Scott know what I was looking for and he had a some options available when I got to the dealers More

by MAYA1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Dennis Tachera, Scott Silverman
Aug 25, 2021 -

Lexus of Roseville responded

Thank you for the amazing review, Maya, and for trusting Scott and the Lexus of Roseville team to pair you with the perfect vehicle! We're so grateful for your business and support, and we wish you many safe miles in your new ride!

August 24, 2021

We had a great experience. They worked with us pricing to meet our needs as best they could. Very professional and personable service. Would recommend. More

by Laura Cox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Joe Nazer
Aug 24, 2021 -

Lexus of Roseville responded

Hi Laura - Thank you very much for your recommendation! We are delighted to hear that you drove home from Lexus of Roseville as a satisfied customer. Safe travels in your new ride!

August 24, 2021

Excellent customer service very friendly company to work. Good buying experience very satisfied.with the purchase. Good professional people 100% with there service with the two person that I work Ryan trans More

by EPORTILLO916
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan transport, Dennis Tachera
Aug 25, 2021 -

Lexus of Roseville responded

Thanks for reviewing Lexus of Roseville! We're thrilled to hear that you had a great buying experience with our team, and we hope you continue to love your new wheels. Safe travels!

August 24, 2021

I took my car in for a recall and they were going to clean the inside of my car. The inside of my car was not vacuumed or wiped down More

by 1CCHAPMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None listed, David Rugg
Sep 13, 2021 -

Lexus of Roseville responded

Thank you for bringing this to our attention. We strive to deliver a seamless service experience, and I apologize for the inconvenience regarding your vehicle. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or anything else you would like to share, please feel free to reach out. Best, Jay U. - General Manager - 916-472-7422

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