Lexus of Roseville

Yesterday, 11/14/2025 I had an appointment for a general service of my 2018 Lexus. My assigned employee representative is Natascha. Upon my arrival the gentlemen at the receiving area of the service facil service of my 2018 Lexus. My assigned employee representative is Natascha. Upon my arrival the gentlemen at the receiving area of the service facility within 4 minutes directed me where to park. After helping the customer ahead of me, they again contacted me, made sure I had an appointment, ask me to leave my keys in the vehicle and directed me to the waiting area of the agency since I was planning to wait for the service to be completed. I then was contacted by Natascha who confirmed what service I expected. She then directed me to the waiting area for customers, reminding me that they had a area serving hot and cold libations and some solid treats. Also they had televisions in the waiting area to entertain the customers. The waiting area is quite comfortable. I waited for two hours but it didn't seem that long. More

Ed have an excellent customer service traits. Dealership is nice and have excellent facilities, I.e, restrooms and coffee machine Dealership is nice and have excellent facilities, I.e, restrooms and coffee machine More

From the moment you arrive until you leave it is a nice place to be. Brandon greets you with a smile and assists you with getting signed in. Ashley explains the service and asks about other concerns. She c place to be. Brandon greets you with a smile and assists you with getting signed in. Ashley explains the service and asks about other concerns. She cares about the person and car. The waiting area is very comfortable , clean and the snacks appreciated. When getting the vehicle after service, Brandon still smiling gets you to your car. As always the car is washed and vacuumed and looks great. Kudos to the detail guys for an excellent job. Jeff More

Very good service Brent very helpful discuss every issue and detail . I will come back again! issue and detail . I will come back again! More

Brent was the most respectful truthful person I have dealt with in some time. Additionally; Lexus of Roseville takes care of the customers like no other! They all of the staff were on it! The dealt with in some time. Additionally; Lexus of Roseville takes care of the customers like no other! They all of the staff were on it! They got me an uber for free while the mechanic technician did work on my car for an oil change tire rotation etc. I am deeply grateful and impressed. The environment and vibes were excellent and very different then some other dealerships that are a pushy. An overall great customer service and experience. More

The service dept was very efficient. As soon as we pulled up we were greeted and after a few questions my car was taken in and we were given a very nice loaner car. Everything went smoot As soon as we pulled up we were greeted and after a few questions my car was taken in and we were given a very nice loaner car. Everything went smoothly and the car was ready at the time promised. More

My service advisor. Brent is fabulous. He listens to all my cars needs. He goes above and beyond and make sure that my car is safe and every issue is taken care of. Brent is fabulous. He listens to all my cars needs. He goes above and beyond and make sure that my car is safe and every issue is taken care of. More

Professional, well organized, clean dealership, honest & reliable staff in service department esp working with Ashley Pullin, giving me that comfort feeling that my car will be taken cared of & serviced acc reliable staff in service department esp working with Ashley Pullin, giving me that comfort feeling that my car will be taken cared of & serviced accordingly. Very satisfactory service More

We just had our first, no-charge service at Lexus of Roseville. Our service adviser, Chris, was great, the car was serviced before the time promised and the wait was pleasant. Our salesman, Soren, als Roseville. Our service adviser, Chris, was great, the car was serviced before the time promised and the wait was pleasant. Our salesman, Soren, also greeted us and made us feel like old friends. More

I have been using Lexus of Roseville for over 20 years and have always been satisfied. My advisor Chris is fantastic! However this last service appointment was a disappointment! In the past picking up and have always been satisfied. My advisor Chris is fantastic! However this last service appointment was a disappointment! In the past picking up my car was a simple easy procedure, Go into the cashier pay and 5 minutes later my car would be brought around. Not this time for some reason management has decided to get rid of their cashiers so now the advisors have to cash you out. Since they are checking customers in all day it means I had to wait for Chris to finish with his customer before he could check me out. Really not an efficient way to do business and tough for the advisors. More