Lexus of Roseville

We just had our first, no-charge service at Lexus of Roseville. Our service adviser, Chris, was great, the car was serviced before the time promised and the wait was pleasant. Our salesman, Soren, als Roseville. Our service adviser, Chris, was great, the car was serviced before the time promised and the wait was pleasant. Our salesman, Soren, also greeted us and made us feel like old friends. More

I have been using Lexus of Roseville for over 20 years and have always been satisfied. My advisor Chris is fantastic! However this last service appointment was a disappointment! In the past picking up and have always been satisfied. My advisor Chris is fantastic! However this last service appointment was a disappointment! In the past picking up my car was a simple easy procedure, Go into the cashier pay and 5 minutes later my car would be brought around. Not this time for some reason management has decided to get rid of their cashiers so now the advisors have to cash you out. Since they are checking customers in all day it means I had to wait for Chris to finish with his customer before he could check me out. Really not an efficient way to do business and tough for the advisors. More

I would like to thank Lexus of Roseville from whom I purchased a car recently, and Mr. Edward McNanna, their Service Advisor for helping fix an issue with my car. Issue: After driving it off from th purchased a car recently, and Mr. Edward McNanna, their Service Advisor for helping fix an issue with my car. Issue: After driving it off from the lot, noticed an issue when making a right turn. Reported to the Service team at Lexus of Roseville. Resolution process .They gave an appointment with a service advisor Mr. Edward McNanna at 8 AM the next day. Mr. McNanna reviewed the issue, checked with his management and wrote a service ticket with zero cost. Mr. McNanna followed up and also reachable when I called. They fixed the issue with the vehicle and explained the issue, how they duplicated the issue and fixed it. Edward is very empathetic, customer friendly, and provided excellent customer service. For that, I thank Edward (Mr. McNanna) and the service team at Lexus of Roseville. Additional plus: When my car was being repaired, they gave me a loaner car free of cost so I didn’t have to miss work. Final word: I am very impressed with their processes, commitment to customers and now know why people like Lexus cars, not just for the car but also for their service. Lexus of Roseville is an excellent example for customer loyalty. More

Excellent service. Diagnose the problem appropriately and fix the car. Only complaint is that they said they would clean the car and it was not cleaned. Diagnose the problem appropriately and fix the car. Only complaint is that they said they would clean the car and it was not cleaned. More

Clare was so customer oriented and professional she made the service experience quick and easy the service experience quick and easy More

My service advisor, Claire, delivers the best customer service every time! Professional, knowledgeable, friendly and efficient…Lexus of Roseville is a great place. service every time! Professional, knowledgeable, friendly and efficient…Lexus of Roseville is a great place. More

Christopher and Lexus of Roseville were very helpful. I bought a used Highlander from them and had a minor issue with the car and they took care of it right away. I bought a used Highlander from them and had a minor issue with the car and they took care of it right away. More

Nice knowledgeable people working there. My only issue was a took some time to get checked in for my service. But still happy with the service I took it in for. Chris was awesome!! My only issue was a took some time to get checked in for my service. But still happy with the service I took it in for. Chris was awesome!! More

I think the dealership is outstanding everybody helps you a lot. I would recommend them to anybody. I have been customers there since 2010. a lot. I would recommend them to anybody. I have been customers there since 2010. More

Lexus of Roseville always gives outstanding service , Chris Lawson is a superb service co-ordinator Chris Lawson is a superb service co-ordinator More