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Lexus of Roseville - Service Center

Roseville, CA

4.7
365 Lifetime Reviews Review Dealership

366 Reviews of Lexus of Roseville - Service Center

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March 03, 2021

"Nelson welcomed me and said the work would be done by..."

- JOB1938

Nelson welcomed me and said the work would be done by 2:00 PM. This was a major service (60,000 miles). He asked if I had any concerns about the car. He provided a loaner and applied a discount to the bill. Work was completed on time. Bill was lower than expected. Car was sparkling when delivered. Outstanding service as usual. Expectations exceeded. That's Lexus hallmark reputation. Thanks to Nelson and the team who did the work!.

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Recommend Dealer
Yes
Employees Worked With
Nelson Rodriquez
March 02, 2021

"The service rep, Brent, reviewed my vehicle service..."

- DMORGAN.CALBEAR

The service rep, Brent, reviewed my vehicle service history and provided recommendations for my high-mileage vehicle, plus observed needs, and over seeing my requested items

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Yes
Employees Worked With
Mar 03, 2021 -

Lexus of Roseville responded

Thank you for coming to Lexus of Roseville for your auto service needs! We are so glad to hear that Brain provided informative service, and we appreciate you taking time to share this feedback. Hope to see you next time!

March 02, 2021

"Excellent service every time I bring my car in for..."

- song4koj

Excellent service every time I bring my car in for servicing. I just get what needs to be done and leave. I appreciate not being hassled for service I don’t need.

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Recommend Dealer
Yes
Employees Worked With
Nelson
Mar 03, 2021 -

Lexus of Roseville responded

This is the feedback we hope to see! Thank you for trusting your vehicle with Lexus of Roseville. We look forward to our continued relationship.

March 01, 2021

"First time... Pleasant experience. Staff was courteous..."

- HimFal2

First time... Pleasant experience. Staff was courteous and helpful in servicing and loaner vehicle dept. Recommend the dealership highly... Work was completed in a timely manner...

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Yes
Employees Worked With
Diane
Mar 02, 2021 -

Lexus of Roseville responded

Thank you for sharing your feedback! It is fantastic to hear that our Lexus of Roseville service department were so helpful during your visit!

March 01, 2021

"Sales and service people were great! A BIG thanks to..."

- JAC5EE

Sales and service people were great! A BIG thanks to Dennis T. for handling my mat issue! Ryan T also made it a non stress transaction!

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Yes
Employees Worked With
Mar 01, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that Dennis and Ryan earned your five-stars. Drive safely, and we hope to see you back at Lexus of Roseville!

March 01, 2021

"I always receive the best service when I bring my car..."

- HHTIMES2

I always receive the best service when I bring my car into Lexus. Everyone is very helpful and friendly! I appreciate the honesty and excellent customer service provided.

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Recommend Dealer
Yes
Employees Worked With
Mar 01, 2021 -

Lexus of Roseville responded

We couldn't ask for better feedback than this! Customer service is our number one priority so seeing your review put a smile on our faces. A big thanks from all of us here at Lexus of Roseville!

February 27, 2021

"Natascha is outstanding! She understands how valuable my..."

- CVANDYKE415

Natascha is outstanding! She understands how valuable my time is and accommodates me during our service appointments. I work long hours including overnight and I appreciate her flexibility and concern for my needs!

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Recommend Dealer
Yes
Employees Worked With
Natascha Wells
Mar 01, 2021 -

Lexus of Roseville responded

We are thrilled that Natascha went above and beyond to make you a happy customer! Thank you for choosing Lexus of Roseville and sharing your glowing feedback. We hope to welcome you back for your future service needs!

February 26, 2021

"I bought my Lexus RX five years ago and I've always had a..."

- MURIELARLENEERINN

I bought my Lexus RX five years ago and I've always had a good experience with Lexus of Roseville. Very helpful and courteous. I always need a loan vehicle and they accommodate. Even waiting in their waiting room is nice and relaxing.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : I am in for my 5000 / six month thus don't know who all works on my car.don't know everyone's name
Feb 26, 2021 -

Lexus of Roseville responded

Muriel - Thank you for your longtime business and support! We are so happy that you can depend on our team for excellent service and that you enjoy your time at our dealership. From everyone at Lexus of Roseville, safe driving!

February 20, 2021

"Ashleigh in the service department is a jewel. Always..."

- LAVONAG

Ashleigh in the service department is a jewel. Always very pleasant and knowledgable. I've had my 2004 Lexus LX450 serviced at Lexus of Roseville since the day I bought it and have always been completely satisfied.

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Recommend Dealer
Yes
Employees Worked With
Ashleigh
Feb 22, 2021 -

Lexus of Roseville responded

We're so lucky to have you in the Lexus of Roseville family, and your confidence in Ashleigh makes our day! Thank you for trusting us to keep your 2004 Lexus LX 450 running smoothly over the years!

February 19, 2021

"Great service and my service representative, Megan..."

- pjrodgers

Great service and my service representative, Megan Cribbs, was very knowledgeable and cheerful during our interaction. My wife's Lexus runs perfectly and I have switched my Lexus "home" from Lexus Serramonte to Lexus of Roseville. The waiting area was spotless and all of the employees that I observed were very enthusiastic about the dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Megan Cribbs
Feb 19, 2021 -

Lexus of Roseville responded

We are honored to have you as part of the Lexus of Roseville family! Thank you so much for sharing such positive feedback about Megan and our facilities. It means a lot to know that you're happy, and we look forward to our continued relationship.

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