Lexus of Route 10

Great car buying experience! Joe and crew were great. Best prices by far right up front. No xx typical of most dealers. Straight forward and upfront with a great customer lens. I will return. Jim Best prices by far right up front. No xx typical of most dealers. Straight forward and upfront with a great customer lens. I will return. Jim. More

Michael Lioi is no-nonsense or hype, personable, thorough and informative. He is always availible or gets right back to me. A real asset to the dealership. and informative. He is always availible or gets right back to me. A real asset to the dealership. More

My husband and I went in for the first time to inquire for Lexus 350 RX through Joe Fass after going through his reviews which is very positive and fascinating, and we were very pleased with him for his e for Lexus 350 RX through Joe Fass after going through his reviews which is very positive and fascinating, and we were very pleased with him for his explanations for all our questions and his personal approach which is very professional and pleasantly friendly. Joe Fass is very knowledgeable about his business and forthcoming with every question we have; he took us on a driving text explaining every aspect of the vehicle and going extra mile by allowing us to call his personal cell phone number at any time of the day except at 11pm in case we have questions about the car. We were very pleased with his customer service that we finally decided to conduct business with him. Ask for Joe Fass if you need anything Lexus and you won't regret it at all. More

I have purchased 3 cars in the past with Joe Fass. I was initially disappointed when I became aware of Joe's possible retirement. Than I searched Google and found Joe still was still active and working at R initially disappointed when I became aware of Joe's possible retirement. Than I searched Google and found Joe still was still active and working at RT. 10 Lexus in Whippany. I'm glad I've reconnected with Joe. The consummate salesperson. Joe has a flair that cannot be matched. He is always attentive to my individual needs and requests. He listens to his clients. I highly recommend Joe and all the staff at Rt.10 Lexus. More

Every person we came in contact with was professional, friendly and courteous. Rudy was great and the entire process from contacting the dealer to driving away in a new vehicle was no-nonsense and as pain friendly and courteous. Rudy was great and the entire process from contacting the dealer to driving away in a new vehicle was no-nonsense and as painless as buying a car can be. More

Professional attitude and approach to purchasing a new car. Arrived at 3PM and drove away with a new car at 7PM. They worked off the invoice price and were generous with the trade in, using upper end of car. Arrived at 3PM and drove away with a new car at 7PM. They worked off the invoice price and were generous with the trade in, using upper end of blue book. Eric L is conversant with all aspects of the car. Lara was quick and efficient with financing and transfer of trade in. We purchased the protective coating, which was applied during the financing period. Eric thoughly explained the navigating package, which is VERY user friendly and other operational aspects of the vehicle. This is the second Lexus I purchased from this dealership. It receives my highest praise and accolades. Everyone is professional and courteous. I strongly recommend you give them an opportunity. More

Joe Fass was a friendly and helpful sales associate. He took the time on a busy Saturday to provide a detailed explanation of the features of the car and take us on a extensive test drive. There was no pr took the time on a busy Saturday to provide a detailed explanation of the features of the car and take us on a extensive test drive. There was no pressure to buy a car that day. When we decided to purchase, he was not pushy or try to force us to buy a car on the lot. In fact, he went out of his way to find a vehicle at another dealership that met our requirements. I would recommend Joe to anyone interested in a Lexus. More

My husband and I first visited Lexus of Route 10 in early March; we were looking for a "new" car for me. My husband is a loyal Toyota owner and encouraged me to consider a Lexus. Not being very familiar with March; we were looking for a "new" car for me. My husband is a loyal Toyota owner and encouraged me to consider a Lexus. Not being very familiar with the options (I like smaller cars), we went to explore. We were quickly introduced to our salesperson, Joe Fass. (I actually recognized Joe from my on-line research! I had options for dealerships, but was impressed by Lexus of Route 10's feedback on sites like DealerRater.com. Joe comes right up on that site, so I had seen his picture!) Joe is a people person who truly loves what he does. He engaged us in conversation about the Certified Pre-Owned program, answered questions about the CT 200h and IS 250/350, and reveled us with many stories of his years of experience in the industry, his grandchildren, and fishing. Joe cares about people and insuring they have a positive experience is his primary goal. Unable to test drive on this busy Saturday, I made plans to return. I visited Lexus of Route 10 again on Good Friday in order to test drive the IS 250 AWD; I had completed a TON of research and felt it could potentially be my next car. The test drive worked as I decided the IS 250 AWD would be a great car for me! I briefly began to look at the CPO cars available, but time was not on my side. Coupled with hectic morning and leaving for vacation the next day, I had to promise Joe I would return after our spring break. In the meantime, I continued to visit Lexus of Route 10's website to assess the CPO options. I had my eye on one car that I had peeked into on my Good Friday visit, so I was hopeful of the opportunity to test drive it. My husband and I returned to Lexus of Route 10 and to see Joe on Saturday, April 13, 2013. We spent several minutes assessing the IS 250 AWD inventory and narrowed it down to several to test drive. Ultimately, I was so happy with the first car I test drove that that was the one we purchased. (Yes, it was the car I had peeked at two weeks earlier; I was lucky it was still there! I knew it wouldn't be for long as Lexus would be offering 0.9% financing on CPOs beginning on Monday! I had my own financing in place or I would have taken advantage of the rate. Note that I knew of the financing offer as Joe had called me on Friday!) Buying a car is stressful even under the best of circumstances. It really isn't something we enjoy at all! However, we were appreciative of the service and attention we received from everyone at Lexus of Route 10. Joe Fass is a terrific, genuine person who we felt like we had known forever! He introduced us to a number of equally nice people during each visit and was attentive, never made us feel rushed, and explained everything we could ever need to know about our purchase. With Joe's help, I was able to drive my new-to-me (but truly just like new) 2010 IS 250 AWD home on Saturday. And Joe was correct, it already feels like I have driven the car forever! Marc Berger should also be recognized as he "delivered" my new car to us on Saturday. He was terrific and it was fun to learn about all of the new, exciting things my car can do! Marc synced my iPhone 5 for contacts and music, showed me all about how to work the maps on the Navigation center, and so much more! He did help make the end of the purchase fun. All in all, Lexus of Route 10 delivered. Joe Fass was easy and delightful to work with and the entire car buying experience was positive. I will happily and truthfully be able to recommend the dealership and Joe Fass to anyone who asks about my new car & car buying experience! Thanks so much! We'll be back for cookies! More

In the past 10 years my wife and I have purchased a half a dozen cars from a Lexus dealer very close to our home. We love the Lexus product and were particular fond of our salesman who we have known for ye a dozen cars from a Lexus dealer very close to our home. We love the Lexus product and were particular fond of our salesman who we have known for years. Unfortunately he is no longer with the dealership and over the past couple years we have noticed a marked decline in the quality of service we were used to. We lost our Sales relationship and lost confidence in service--a bad combination. But we still like the Lexus product. Fortunately we remain close to our former salesman. I called him to ask who he would recommend we deal with as we were very interested in a new Lexus CT. Without hesitation he said "Joe Fass at Lexus of Route 10". We met with Joe at this beautiful dealership and were immediately impressed by his professionalism. I have been in sales for almost 30 years and I recognize Joe for the master that he is! Attention to our needs and wants, never an ounce of pressure applied, and service above and beyond! He listened to what we wanted in a new Lexus and matched exactly what we said we needed. I would wholeheartedly recommend Joe and Lexus of Route 10. We now have a great car purchased from someone we trust and have comfort and confidence in. More

I have been leasing Lexus vehicles from your deaership for at least 15 years. I believe it has been 8 vehicles we have leased through you and they have all been with the help and guidance and salesmanship for at least 15 years. I believe it has been 8 vehicles we have leased through you and they have all been with the help and guidance and salesmanship of Tony Carlucci. Tony is the best. He goes beyond his sales service to make sure any other problems you may have with service or any other concerns get resolved immediately. Tony is always honest and straight with me and he is the sole reason why I have continued to come back to Lexus of Rt 10 for all these years. The O'Leary family of Short Hills has been very happy with Tony Carlucci for all these years More