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Lexus of Santa Barbara

Santa Barbara, CA

Overview
Reviews
Vehicles
4.7
1,158 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 1,158 reviews

July 18, 2026

I am very pleased with the support and service from this dealership. I walked in unexpected mid-day with an issue and Hugo fit me right in, provided an Uber to my office and had the car ready in just a few More

by HIGHLANDMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
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July 17, 2026

Robert was very professional and friendly. It was good experience. It is easy to make schedule More

by acho9294
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Anderson
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July 17, 2026

The time was overly long. They forgot to change my key fob battery even though I asked them twice. More

by dbelton11
Recommend Dealer
No
Employees Worked With
Martin
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Jul 20, 2026 -

Lexus of Santa Barbara responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Langhans, General Manager joel@lexusofsantabarbara.com

July 15, 2026

My relationship with the dealership was good. However, my car was there a lot longer than anticipated. More

by brwneyegirl662
Recommend Dealer
Yes
Employees Worked With
Jimi
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July 15, 2026

Easy to schedule, friendly and knowledgeable service team. Hugo is awesome. Attentive, responsive, friendly, great follow up More

by YOOS
Recommend Dealer
Yes
Employees Worked With
Hugo
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July 14, 2026

Lexus of Santa Barbara has always provided excellent service. Jimi Tu answered all my questions. More

by epc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimi Tu
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July 13, 2026

Wa good It was an easy experience, I enjoyed getting an uber while I was waiting for my service. Having the car washed was a plus More

by crystalday17
Recommend Dealer
Yes
Employees Worked With
Hugo
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July 13, 2026

Excellent customer service She was very helpful and knowledgeable. The car was fixed in a timely manner. More

by HFERNANDO427
Recommend Dealer
Yes
Employees Worked With
Cynthia
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July 12, 2026

Very pleasant and personable experience. They made sure to go over the car functions. Very helpful! More

by newsometammy43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan and Tyler
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July 12, 2026

Thank you for accommodating to check my NIX 350 Lexus as I plan to travel up north for a week. More

by ruthiepoothie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HUGO
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